a practical guide to enrollment and retention management in higher education

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A Practical Guide To Enrollment And Retention Management In Higher Education

Author : Marguerite J. Dennis
ISBN : 0897895916
Genre : Education
File Size : 28. 76 MB
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This book offers practical advice to higher education administrators on how to develop and implement effective and efficient enrollment and retention management programs. The book offers over 500 suggestions and is the first practical guide to combine both enrollment and retention management. Dennis's book will challenge campus administrators to re-think how they conduct business on their compuses and why it is important to treat students as valued customers.

A Practical Guide To Enrollment And Retention Management In Higher Education

Author : Marguerite J. Dennis
ISBN : UOM:39015040113113
Genre : Education
File Size : 82. 95 MB
Format : PDF, ePub, Mobi
Download : 958
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This book offers practical advice to higher education administrators on how to develop and implement effective and efficient enrollment and retention management programs. The book offers over 500 suggestions and is the first practical guide to combine both enrollment and retention management. Dennis's book will challenge campus administrators to re-think how they conduct business on their compuses and why it is important to treat students as valued customers.

Supporting Student Diversity In Higher Education

Author : Michelle Morgan
ISBN : 9781135911171
Genre : Education
File Size : 89. 12 MB
Format : PDF, ePub
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Supporting Student Diversity in Higher Education is a working manual that is designed to help managers, academics and members of the professional service teams within universities, recruit and support a diverse student body across the student lifecycle at the same time as delivering a quality student experience in a challenging and pressured environment. Using the Student Experience Practitioner Model as a framework, this book helps colleagues responsible for improving the student experience navigate their way through the maze of student diversity across all levels of study, determining what to deliver, how to deliver it and to whom. It interlinks academic, welfare and support activities at faculty department, school, course and university level to support the student in their university journey. Containing 40 practical and innovative undergraduate UK and international case studies from across 12 countries spanning four continents, this book provides practical examples of recruiting and supporting a diverse student body. It includes initiatives to support: mature students (e.g. academic re-engagement); students with special needs (e.g. dyslexia and other disabilities); international students (e.g. language support requirements); students at risk (e.g. lower socio-economic groups, care leavers, male learners); Transfer and direct entry students (e.g. supporting students through this transition); individual learners and their learning needs (impact of personality on learning); students who support students (e.g. peer support). This book will be of great use to senior and middle administrative managers and academics involved in the recruitment, retention and progression of students; and also to anyone involved in education policy and students aiming to work in higher education.

Handbook Of Strategic Enrollment Management

Author : Don Hossler
ISBN : 9781118819487
Genre : Education
File Size : 83. 2 MB
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Shaping Higher Education S Future

Author : Arthur Levine
ISBN : UOM:39015015515060
Genre : Education
File Size : 45. 68 MB
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Shaping Higher Education's Future presents, in nine original chapters, comprehensive, expert analyses of important trends and shifts in the major population groups comprising today's and tomorrow's college students--and provides higher education leaders and administrators with specific recommendations for meeting the needs of diverse students through the next decade.

Creating A Service Culture In Higher Education Administration

Author : Mario C. Martinez
ISBN : 9781620360057
Genre : Education
File Size : 44. 17 MB
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"Customer service in Higher Ed is particularly complex. However, this book simplifies it and provides specific direction. Learn how to stop the incoming calls to the president and provide excellent Higher Ed-centric customer service. The answers are here." --Luke D. Schultheis, Vice Provost for Strategic Enrollment Management , Virginia Commonwealth University "This is a blueprint for excellence in Higher Education. The authors link theory to practice by providing clear examples of how to improve service at your institution. The book paves the way for cross-departmental teams to produce better student-centered outcomes!" --Jeffrey P. Levine, M.Ed., Director of Admissions , Manor College, Jenkintown, PA Service delivery is part and parcel of every higher education professional's job, both to improve service to students and to each other as "internal customers". Until now higher education professionals have had to rely on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within this environment. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com

Elevating Customer Service In Higher Education

Author : Heath Boice-Pardee
ISBN : 1948658038
Genre :
File Size : 61. 59 MB
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Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Core skill sets for 21st century academic advising Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies and practices that impact customer service Tips for cultivating faculty and staff buy-in Examples of exemplary customer service initiatives at other colleges and universities REVIEWS "Elevating Customer Service should be read by every administrator who cares about retention and service excellence." - Neal Raisman, N. Raisman & Associates "In today's competitive market in higher education, a partnership between academics and customer service is key to attracting and retaining students. This handbook shows practitioners how to enhance service excellence while maintaining academic integrity." - Bill Destler, President Emeritus, Rochester Institute of Technology "How refreshing and encouraging it is to read a book about customer service on today's college campuses. The reality is higher education today is rapidly changing and models of leading a university are significantly altered in todays environment. Customer service can no longer be viewed as a negative concept on our campuses. Rather, such service is mandated today in whatever form one wishes to call it. Students, parents, employers, and college employees are demanding it. Implementing such measures that change a campus's culture may mean the difference between those colleges that survive and those that do not. The foundations of quality service discussed in this book should be mandatory reading for all college administrators." - David DeCenzo, President, Coastal Carolina University "This insightful book provides a step-by-step guide to assess, evaluate, and implement strategies to improve the effectiveness of any department or division within the academy. The authors provide valuable information and a workable template to enhance the student experience on campus and ultimately improve retention, and recruitment efforts in an era in which colleges and universities are fiercely competing to attract and retain students." - Jim Pillar, Associate Vice President of Housing, Monmouth University "This really made me think about our office environment and how we can work toward improving not only the student experience but the front-line staff experience as well. It truly is a practical guide with relevant activities and things to consider." - Kerri Wilson, Director of Off-Campus Living and Community Partnerships, Rutgers University-New Brunswick

The Role Student Aid Plays In Enrollment Management

Author : Michael D. Coomes
ISBN : 0787953784
Genre : Education
File Size : 83. 78 MB
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Student financial aid has always been burdened by a complex interplay of institutional needs and public policy goals. But in the past decade, that interplay has been complicated by rising college costs, increased consumerism, and the use of financial aid to meet both student needs and campus enrollment goals. This volume helps to explain the often conflicting relationship between student aid and enrollment management-and helps administrators sort out the factors most critical to effective student aid and enrollment policies. The chapters examine the political and cultural context that influences decisions about student aid and enrollment management, the special enrollment management challenges facing independent colleges, and some alternative methods for financing a college education. The authors also provide an extensive review of the research on the impact of student aid on recruitment and retention, offer recommendations for ethical enrollment planning, and furnish a valuable list of resources for enrollment planners, researchers, and policymakers. This is the 89th issue of the quarterly journal New Directions for Student Services.

Improving The Student Experience

Author : Michelle Morgan
ISBN : 9781136729683
Genre : Education
File Size : 30. 86 MB
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The landscape of higher education (HE) has dramatically altered in the past 30 years and it continues to evolve and change. More students are entering HE and attending university or college on a global scale than ever before. Supporting and enhancing the undergraduate student experience across the student lifecycle, from first contact through to alumni, is a critical activity in higher education today not only to aid retention and progression but in a highly competitive HE market, the quality of the student experience is pivotal to an institution’s ability to attract students. The student experience encompasses all aspects of student life, i.e. academic, social, welfare, with the academic imperative at the heart of it. However, the increasing costs of delivering HE, a reduction in government/ state funding and constraints on resources means delivering a quality student experience has never been more challenging for those working in HE. Staff at all levels, and across all areas within an institution, are developing and implementing initiatives to improve and enhance the student experience whether they are at the coal face or on the periphery thus making them a ‘Practitioner’ in the student experience. This could include the admissions administrator improving the information available for potential applicants; the academic improving his/her feedback to students or central welfare departments ensuring that their services are being advertised and supported within a student’s home unit (faculty/department/school/course). In this book, the Editor, Michelle Morgan describes how her new student experience ‘Practitioner Model’ provides an organised and more detailed structure; guiding Practitioners in the identification of what they have to deliver, who they need to deliver it to and when they need to deliver it across her six key stages of the student lifecycle: · First Contact and Admissions; · Pre-arrival; · Arrival and Orientation; · Induction to Study; · Reorientation and Reinduction (Returners' Induction) · Outduction (preparation for life after undergraduate study). The Practioner Model offers a new way of thinking in terms of delivering ‘interlinked’ academic, welfare and support activities at the home unit and university level to support the student in their university journey. This book also provides working solutions to real problems in the form of exemplar case studies from the UK and internationally, including chapters from Liz Thomas, Di Nutt, Marcia Ody, Chris Keenan(UK), Mary Stuart Hunter, (USA), Kerri-Lee Krause and Duncan Nulty (Australia). Good practice must be adaptable and transferable because one size does not fit all. It must also be cost effective. And here the authors shows how practitioners can adapt and customise the 40 case studies presented to help them not only improve and enhance the experience of their undergraduate students in their own institution (both full and part-time) but also to support their students’ progression and retention.

College And University

Author :
ISBN : UOM:39015066387724
Genre : Universities and colleges
File Size : 20. 35 MB
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Includes proceedings of the association's annual convention.

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