architecting itsm a reference of configuration items and building blocks for a comprehensive it service management infrastructure

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Architecting Itsm

Author : Randy A. Steinberg
ISBN : 9781490724157
Genre : Computers
File Size : 81. 40 MB
Format : PDF
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Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities, and much more. Get a firm handle on the data, functions, services, processes, organization, and technologies all needed to effectively build and operate a complete IT service management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data, processes, and services. See where gaps might exist. Find areas that might be missing tools or have too many tools doing similar functions. Validate IT service management roles and activities. One can put together an entire IT service management operation just from the descriptions in this book! If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!

Implementing Itsm

Author : Randy A. Steinberg
ISBN : 9781490735122
Genre : Computers
File Size : 74. 90 MB
Format : PDF, ePub
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The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Servicing Itsm

Author : Randy A. Steinberg
ISBN : 9781490720951
Genre : Computers
File Size : 65. 98 MB
Format : PDF
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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all herecomplete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. Many books talk about how to build a service catalogthis book is a service catalog! We really struggled to identify and pull our IT services together until we saw this materialit saved us months! With this material, we can finally tell the business what IT actually delivers to them! A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation! One can put together an entire IT service management operation just from the service descriptions in this book!

Measuring Itsm

Author : Randy A. Steinberg
ISBN : 9781490719443
Genre : Computers
File Size : 31. 64 MB
Format : PDF, Kindle
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! Not theory, but a practical guide that shows you the operational metrics to use and how these can be calculated into key performance indicators (KPIs) and critical success factors (CSFs) that resonate with senior management. In this book, you will learn about the following: Defining and building a comprehensive metrics program Metrics that are the most important and how to calculate them How to measure your IT services Tips and suggestions for what to do if inadequate tools and reporting exist Suggested approach for how to build your metrics program step-by-step In addition, this book directs you to free sources for IT service management process and service metrics and reporting dashboards that you can use yourself. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated! A comprehensive guide for building any service management metrics program with all the information you need in one place! No theory here . . . this gives us real metrics we can easily go after. A fantastic addition to our IT service management solution set!

Einf Hrung In Itil

Author :
ISBN : 0113310358
Genre :
File Size : 37. 7 MB
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Das Devops Handbuch

Author : Gene Kim
ISBN : 9783960101246
Genre : Computers
File Size : 20. 6 MB
Format : PDF, Kindle
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Mehr denn je ist das effektive Management der IT entscheidend für die Wettbewerbsfähigkeit von Organisationen. Viele Manager in softwarebasierten Unternehmen ringen damit, eine Balance zwischen Agilität, Zuverlässigkeit und Sicherheit ihrer Systeme herzustellen. Auf der anderen Seite schaffen es High-Performer wie Google, Amazon, Facebook oder Netflix, routinemäßig und zuverlässig hundertoder gar tausendmal pro Tag Code auszuliefern. Diese Unternehmen verbindet eins: Sie arbeiten nach DevOps-Prinzipien. Die Autoren dieses Handbuchs folgen den Spuren des Romans Projekt Phoenix und zeigen, wie die DevOps-Philosophie praktisch implementiert wird und Unternehmen dadurch umgestaltet werden können. Sie beschreiben konkrete Tools und Techniken, die Ihnen helfen, Software schneller und sicherer zu produzieren. Zudem stellen sie Ihnen Maßnahmen vor, die die Zusammenarbeit aller Abteilungen optimieren, die Arbeitskultur verbessern und die Profitabilität Ihres Unternehmens steigern können. Themen des Buchs sind: Die Drei Wege: Die obersten Prinzipien, von denen alle DevOps-Maßnahmen abgeleitet werden.Einen Ausgangspunkt finden: Eine Strategie für die DevOps-Transformation entwickeln, Wertketten und Veränderungsmuster kennenlernen, Teams schützen und fördern.Flow beschleunigen: Den schnellen Fluss der Arbeit von Dev hin zu Ops ermöglichen durch eine optimale Deployment-Pipeline, automatisierte Tests, Continuous Integration und Continuous Delivery.Feedback verstärken: Feedback-Schleifen verkürzen und vertiefen, Telemetriedaten erzeugen und Informationen unternehmensweit sichtbar machen.Kontinuierliches Lernen ermöglichen: Eine Just Culture aufbauen und ausreichend Zeit reservieren, um das firmenweite Lernen zu fördern.

Cloud Computing

Author : Venkata Josyula
ISBN : 9780132604048
Genre : Computers
File Size : 25. 17 MB
Format : PDF, ePub, Mobi
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The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift—if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow’s virtualized data centers. It introduces cloud “newcomers” to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book’s replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. Venkata (Josh) Josyula, Ph.D., CCIE® No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions. Malcolm Orr, Solutions Architect for Cisco’s Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco’s lead architect for several Tier 1 public cloud projects. Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners. · Review the key concepts needed to successfully deploy clouds and cloud-based services · Transition common enterprise design patterns and use cases to the cloud · Master architectural principles and infrastructure designs for “real-time” managed IT services · Understand the Cisco approach to cloud-related technologies, systems, and services · Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards · Implement best practices for cloud service provisioning, activation, and management · Automate cloud infrastructure to simplify service delivery, monitoring, and assurance · Choose and implement the right billing/chargeback approaches for your business · Design and build IaaS services, from start to finish · Manage the unique capacity challenges associated with sporadic, real-time demand · Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Cloud Computing Covers: Virtualized Data Centers

Produktmanagement F R Dummies

Author : Brian Lawley
ISBN : 9783527813155
Genre : Business & Economics
File Size : 83. 1 MB
Format : PDF, ePub
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Kunden haben so eine große Auswahl an Produkten wie nie. Da müssen sich die Unternehmen etwas einfallen lassen, um beim Kunden aufzufallen: die Qualität, das Marketing, der Vertrieb und der Preis - das alles muss ein Produktmanager im Auge behalten, um das Produkt erfolgreich zu machen. Brian Lawley und Pamela Schure stellen alle Aspekte des Produktmanagements vor: die Planungsstrategie sowie den kompletten Produktlebenszyklus von der Marktreife bis zum Ausscheiden aus dem Markt. Sie erklären, wie Sie erste Ideen zu Produkten weiterentwickeln und wie Sie Kunden- und Marktanalysen durchführen. Erfahren Sie außerdem, wie Sie Teams führen und sie zu Höchstleistungen anspornen. Werden Sie so zu einem erfolgreichen Produktmanager, bringen Sie neue Produkte auf den Markt und steigern Sie Ihren Umsatz.

Change Request Management Mit Dem Sap Solution Manager

Author : Fred Kindler
ISBN : 3836241919
Genre : Computers
File Size : 53. 90 MB
Format : PDF
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Togaf Version 9 Ein Pocket Guide

Author : The Open Group
ISBN : 9789087535810
Genre : Education
File Size : 73. 62 MB
Format : PDF, ePub, Docs
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TOGAF® stellt ein offenes, branchenübergreifend vereinbartes Framework sowie eine Methode fürs Management von Unternehmensarchitekturen bereit. Dieses Taschenbuch basiert auf TOGAF Version 9 Enterprise Edition. Es bietet eine kurze und prägnante Einführung in TOGAF Version 9 und basiert auf der Spezifikation von TOGAF 9 und ergänzenden Beiträgen von Mitgliedern von The Open Group Architecture Forum. Zielgruppe dieses Dokuments: Unternehmensarchitekten, insbesondere Geschäfts-, Daten- und IT-Architekten, Systemarchitekten oder Lösungsarchitekten sowie Führungskräfte, die sich mit TOGAF vertraut machen möchten. Es werden keine Vorkenntnisse über die Unternehmensarchitektur vorausgesetzt. Behandelte Themen: Allgemeiner Überblick über TOGAF, die Unternehmensarchitektur sowie über die Inhalte und wichtigsten Konzepte von TOGAF; Einführung in die Methode zur Architekturentwicklung (Architecture Development Method, ADM), die TOGAF für die Entwicklung von Unternehmensarchitekturen Bereitstellt; Überblick über die wichtigsten Arbeitstechniken und -ergebnisse des ADM-Zyklus; Überblick über die Richtlinien zur Anpassung der ADM; Einführung in das Architecture Content Framework, einem strukturierten Metamodell für Architektur-Artefakte; Einführung in das Enterprise Continuum, einem übergreifenden Konzept, das zusammen mit der ADM zur Entwicklung einer Unternehmensarchitektur verwendet werden kann; Einführung in die TOGAF-Referenzmodelle, einschließlich TOGAF-Basisarchitektur und Integrated Information Infrastructure Reference Model (III-RM); Einführung in das Architecture Capability Framework, einer Sammlung von Ressourcen und Elementen, die für den Aufbau und Betrieb einer Architekturfunktion innerhalb eines Unternehmens bereitstehen; Übersicht über die Unterschiede und Neuerungen von TOGAF 9 im Vergleich zu TOGAF 8.1.1.

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