business and service telephone conversations an investigation of british english german and italian encounters

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Business And Service Telephone Conversations

Author : Cecilia Varcasia
ISBN : 9781137286185
Genre : Language Arts & Disciplines
File Size : 69. 65 MB
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This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

Technology Mediated Service Encounters

Author : Pilar Garcés-Conejos Blitvich
ISBN : 9789027262998
Genre : Language Arts & Disciplines
File Size : 64. 8 MB
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The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.

The Palgrave Handbook Of Linguistic Im Politeness

Author : Jonathan Culpeper
ISBN : 9781137375087
Genre : Language Arts & Disciplines
File Size : 71. 9 MB
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This handbook comprehensively examines social interaction by providing a critical overview of the field of linguistic politeness and impoliteness. Authored by over forty leading scholars, it offers a diverse and multidisciplinary approach to a vast array of themes that are vital to the study of interpersonal communication. The chapters explore the use of (im)politeness in specific contexts as well as wider developments, and variations across cultures and contexts in understandings of key concepts (such as power, emotion, identity and ideology). Within each chapter, the authors select a topic and offer a critical commentary on the key linguistic concepts associated with it, supporting their assertions with case studies that enable the reader to consider the practicalities of (im)politeness studies. This volume will be of interest to students and scholars of linguistics, particularly those concerned with pragmatics, sociolinguistics and interpersonal communication. Its multidisciplinary nature means that it is also relevant to researchers across the social sciences and humanities, particularly those working in sociology, psychology and history.

The Ins And Outs Of Business And Professional Discourse Research

Author : Glen Alessi
ISBN : 9781137507686
Genre : Language Arts & Disciplines
File Size : 50. 41 MB
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This edited volume offers a collection of original chapters focusing on the Ins and Outs of professional discourse research. Drawing on insights from LSP, ethnography and discourse analysis, it covers a wide range of issues, ranging from gaining access and collecting data to feeding results back in the form of recommendations to practitioners.

The Pragmatics Of Sensitive Activities In Institutional Discourse

Author : Maj-Britt Mosegaard Hansen
ISBN : 9789027263681
Genre : Language Arts & Disciplines
File Size : 71. 77 MB
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This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016).

Linguistics And Language Behavior Abstracts

Author :
ISBN : UOM:39015079593185
Genre : Language and languages
File Size : 45. 64 MB
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Discourse In Professional Contexts

Author : Ronald Geluykens
ISBN : STANFORD:36105028773765
Genre : Applied linguistics
File Size : 76. 50 MB
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Author : Nora Krug
ISBN : 9783641221751
Genre : Biography & Autobiography
File Size : 54. 74 MB
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„Wie kann man verstehen, wer man ist, wenn man nicht weiß, woher man kommt?“ Sie lebt seit über 12 Jahren in New York, ist verheiratet mit einem amerikanischen Juden und fühlt sich deutscher als jemals zuvor. Woher kommt das? Und wer ist sie eigentlich? Die preisgekrönte, 1977 in Karlsruhe geborene Autorin und Illustratorin Nora Krug fragt sich, was Heimat für sie bedeutet, und unternimmt eine literarisch-grafische Spurensuche in der Vergangenheit ihrer Familie: Was hatte Großvaters Fahrschule mit dem jüdischen Unternehmer zu tun, dessen Chauffeur er vor dem Krieg gewesen war? Und was sagen die mit Hakenkreuzen dekorierten Schulaufsätze über ihren Onkel, der mit 18 Jahren im Zweiten Weltkrieg fiel? Ihre gezeichneten und handgeschriebenen Bildergeschichten fügt Krug mit Fotografien, Archiv- und Flohmarktfunden zu einem völlig neuen Ganzen zusammen. „Heimat“ ist ein einzigartiges Erinnerungskunstwerk, in dem Familiengeschichte auf Zeitgeschichte trifft. Ein Graphic Memoir, lebendig, wahr und poetisch erzählt. Dieses eBook beinhaltet farbige Abbildungen und Illustrationen mit handgeletterten Texten. Es ist für die Darstellung auf Tablets optimiert.

Raum Als Interaktive Ressource

Author : Heiko Hausendorf
ISBN : 3823367064
Genre : Interaction (Philosophy)
File Size : 63. 89 MB
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Sociological Abstracts

Author : Leo P. Chall
ISBN : UVA:X030796988
Genre : Sociology
File Size : 52. 47 MB
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CSA Sociological Abstracts abstracts and indexes the international literature in sociology and related disciplines in the social and behavioral sciences. The database provides abstracts of journal articles and citations to book reviews drawn from over 1,800+ serials publications, and also provides abstracts of books, book chapters, dissertations, and conference papers.

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