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The Best Service Is No Service

Author : Bill Price
ISBN : 9781118039397
Genre : Business & Economics
File Size : 80. 39 MB
Format : PDF, ePub, Docs
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In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Excellence In Parenthood Child Development Education

Author : Diane R. Halbrook
ISBN : CORNELL:31924000947204
Genre : Child rearing
File Size : 73. 13 MB
Format : PDF
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Official Gazette Of The United States Patent And Trademark Office

Author :
ISBN : WISC:89098411994
Genre : Trademarks
File Size : 73. 17 MB
Format : PDF
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Working Mother

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ISBN :
Genre :
File Size : 32. 99 MB
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The magazine that helps career moms balance their personal and professional lives.

Agent Mediated Electronic Commerce Ii

Author : Alexandros Moukas
ISBN : 9783540677734
Genre : Computers
File Size : 35. 27 MB
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The Internet is spawning many new markets and electronic commerce is changing many market conventions. Not only are old commercial practices being adapted to the new conditions of immediacy brought forth by the global networks, but new products and services, as well as new practices, are beginning to appear. There is already ample evidence that agent-based technologies will be crucial for these - velopments. However many theoretical, technological, sociological, and legal - pects will need to be addressed before such opportunities become a significant reality. In addition to streamlining traditional transactions, agents enable new types of transactions. For example, the elusive one-to-one marketing becomes more of a - ality when consumer agents capture and share (or sell) consumer demographics. Prices and other transaction dimensions need no longer to be fixed; selling agents can dynamically tailor merchant offerings to each consumer. Economies of scale become feasible in new markets when agents negotiate on special arbitration c- tracts. Dynamic business relationships will give rise to more competitively agile organizations. It is these new opportunities combined with substantial reduction in transaction costs that will revolutionize electronic commerce.

Isc Commerce Class Xii Vol Ii

Author : C.B. Gupta
ISBN : 9789352530748
Genre : Social Science
File Size : 30. 5 MB
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ISC Commerce Class-XII (Vol.Ii)

Strategic Management

Author : John A. Parnell
ISBN : 9781483322643
Genre : Business & Economics
File Size : 23. 92 MB
Format : PDF, Kindle
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In Strategic Management: Theory and Practice, Fourth Edition, John A. Parnell leads readers through detailed, accessible coverage of the strategic management field. Concise and easy to understand chapters address concepts sequentially, from external and internal analysis to strategy formulation, strategy execution, and strategic control. Rather than relegating case analysis to a chapter at the end of the book, Parnell aligns each chapter's key concepts with 25 case analysis steps. Current examples and high interest real-time cases, largely drawn from The Wall Street Journal and Financial Times, illustrate the key role of strategic management in the United States and around the world.

Journal Of Consumer Satisfaction Dissatisfaction And Complaining Behavior

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ISBN : WISC:89099258675
Genre : Consumer behavior
File Size : 78. 22 MB
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Gas Appliance Merchandising

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ISBN : NYPL:33433109955132
Genre : Gas
File Size : 76. 14 MB
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Beyond Total Quality Management

Author : Gregory M. Bounds
ISBN : UOM:39015032831714
Genre : Business & Economics
File Size : 81. 51 MB
Format : PDF, Kindle
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Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

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