crisis communications a casebook approach routledge communication series

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Crisis Communications

Author : Kathleen Fearn-Banks
ISBN : 9781317410409
Genre : Business & Economics
File Size : 26. 91 MB
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Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

Student Workbook To Accompany Crisis Communications

Author : Kathleen Fearn-Banks
ISBN : 9781134972746
Genre : Language Arts & Disciplines
File Size : 47. 31 MB
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No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.

Culture And Crisis Communication

Author : Amiso M. George
ISBN : 9781119081883
Genre : Language Arts & Disciplines
File Size : 87. 69 MB
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A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers the role of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.

Verteilte Systeme

Author : George F. Coulouris
ISBN : 3827371864
Genre : Electronic data processing
File Size : 46. 95 MB
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Die Neuen Marketing Und Pr Regeln Im Web 2 0

Author : David Meerman Scott
ISBN : 9783826690709
Genre :
File Size : 26. 52 MB
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Communication Strategies For Product Recalls In The Healthcare Business

Author : Thomas Osche
ISBN : 9783640548828
Genre : Business & Economics
File Size : 68. 37 MB
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Master's Thesis from the year 2007 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, grade: 1.3, Anglia Ruskin University (Ashcroft International Business School), language: English, abstract: After a series of cardiac implantable device recalls hit the industry in the year 2005 the question of a favourable corporate communication strategy about inevitable product recalls was raised. Knowing that it is impossible to produce 100% failure free products I was personally interested in seeing how such recalls occurred and how successful they were handled by the different companies from a communication perspective. This thesis analyses such device recalls since the year 2000 and attempts to identify a favourable communication strategy for the companies involved in such recalls in the future. Qualitative analysis was performed on various secondary data sources to find positive and negative aspects of different communication strategies for the affected companies. Four companies could be analysed, where three provided significant results, which were used for final recommendations. Those recommendations are provided to support active corporate communi-cation. The basis of the recommended communication strategy is as follows: Provide disclosure about probabilities of malfunctions while supportive to the most powerful stakeholders, which are the physicians and the regulatory authorities. When one company faces a recall it is favourable to take accountability and give advice to physicians about how to respond to their patients, because they are facing the problem of having all the information at hand without an adequate guideline which summarises a clinical decision on how to act and how to weight risks of keeping the existing device versus the risks of device change-out procedures. Keywords: communication strategy, crisis management, corporate communication, healthcare business

Macht Und Gesellschaftsstruktur

Author : James Samuel Coleman
ISBN : 3163419011
Genre : Political Science
File Size : 72. 66 MB
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Atlas Der Umweltmigration

Author : Dina Ionesco
ISBN : 3865818374
Genre :
File Size : 52. 4 MB
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Normative Aspekte Der Public Relations

Author : Wolfgang Armbrecht
ISBN : 9783322970435
Genre : Business & Economics
File Size : 59. 32 MB
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Immer häufiger stellt sich die Frage nach der Zukunft und der Bedeutung von Public Relations, dabei werden die Antworten im Rückgriff auf wissenschaftliche Erkenntnisse und auf die praktizierten Normen sittlichen Verhaltens gesucht. Es verwundert folglich nicht, daß für PR Primate des "Sollens" gefordert werden, um Defizite in der Praxis zu überwinden. PR-Ethik soll PR zu mehr Professionalismus verhelfen, ihr eine neue Perspektive öffnen und mehr Glaubwürdigkeit nach innen wie nach außen gewährleisten.Die Herbert-Quandt-Stiftung hat diese Entwicklung zum Anlaß genommen, Wissenschaftler aus PR-bezogenen Disziplinen zur Diskussion von Ethik-Fragen einzuladen. Schwerpunktthemen waren philosophische und ethische Aspekte von PR, Organisation und Management, kommunikationswissenschaftliche Ansätze und denkbare Folgen des Nachdenkens über PR-Ethik für Praxis und PR-Forschung.

Grusel Terror Videospiel Der Zombie Im Film Und Sein Weg In Die Amerikanische Popul Rkultur

Author : Christoph Hurka
ISBN : 9783863418540
Genre : Performing Arts
File Size : 24. 97 MB
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Die Arbeit versucht, den scheinbar unaufhaltsamen Siegeszug der Figur des Untoten (mittlerweile meist ‘Zombie’ genannt) im Film und anderem modernen Medien wie Musikvideo und Videospiel nachzuzeichnen. Von seiner Frühform als kostengünstiges Vehikel im klassischen Horrorfilm über seine Radikalisierung im unabhängigen amerikanischen Kino der 1960er und 70er bis hin zu seiner, meist auf bloße Schauwerte abzielende, kommerziellen Auswertung im zeitgenössischen Horrorfilm und anderen Medien, wie etwa dem Videospiel, wird der Untote im Film und seine Evolution anhand aussagekräftiger Beispiele portraitiert und dabei auch auf den jeweiligen Wandel der filmischen Produktion, Rezeption und Distribution in der amerkanischen Filmindustrie eingegangen.

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