crisis communications lessons from september 11

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Crisis Communications

Author : A. Michael Noll
ISBN : 0742525430
Genre : Political Science
File Size : 79. 49 MB
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Building on the events and lessons of September 11, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. They establish how people learned of the September 11 tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

Disciplines Disasters And Emergency Management

Author : David A. McEntire
ISBN : 9780398085339
Genre : Crisis management
File Size : 82. 50 MB
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Disasters such as the 9/11 terrorist attacks, the Indian Ocean Tsunami, and Hurricane Katrina illustrate the salience and complexity of disasters. Both scholars and practitioners therefore agree that we must take a more proactive and holistic approach to emergency management, which should logically be derived from a sound understanding of the academic literature and the most pressing concerns facing professionals in the field today. Disciplines, Disasters and Emergency Management reviews what is known about catastrophic events from the standpoint of various academic areas of study. The introdu.

Handbook Of Risk And Crisis Communication

Author : Robert L. Heath
ISBN : 9781135597740
Genre : Business & Economics
File Size : 31. 97 MB
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The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as: "What is likely to happen, to whom, and with what consequences?"; "To what extent can science and vigilance prevent or mitigate negative outcomes?"; and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook of Risk and Crisis Communication enlarges the approach to defining and recognizing risk and how should it best be managed. It provides vital insights for all disciplines studying risk, including communication, public relations, business, and psychology, and will be required reading for scholars and researchers investigating risk and crisis in various contexts.

The Handbook Of International Crisis Communication Research

Author : Andreas Schwarz
ISBN : 9781118516782
Genre : Social Science
File Size : 88. 90 MB
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The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises

Language Wars

Author : Jeff Lewis
ISBN : UOM:39015074047229
Genre : Language Arts & Disciplines
File Size : 30. 44 MB
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Shows how the media is implicated in global terrorism, and how the language it uses has changed since 9/11.

Responding To September 11 Victims

Author : Patricia Hoag
ISBN : 9781437931037
Genre :
File Size : 36. 49 MB
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After the terrorist attacks of Sept. 11, 2001, the Justice Dept.¿s Office for Victims of Crime awarded crisis response grants and subsequent appropriated funding to a number of state Victims of Crime Act (VOCA) administrator agencies to provide a broad range of services to victims of the attacks. At a meeting from Dec. 7¿8, 2003, those grantees had an opportunity to describe their experiences and the lessons they learned as they mobilized to meet the demand for victim assistance and compensation after 9/11. This report reflects the frontline perspective on victim assistance services by these state VOCA administrator agencies and offers lessons learned to state, federal, and private decisionmakers for organizing effective responses.

Lessons From Ground Zero

Author : Ralph Izard
ISBN : 9781412844093
Genre : Language Arts & Disciplines
File Size : 26. 20 MB
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It ranked among journalism’s finest hours. That is what was heard in the weeks following September 11, 2001. They made mistakes, of course, but in covering one of the biggest disasters ever to hit the United States, journalists used their training, their experience, their understanding, and their sensitivity to provide coverage that helped bring understanding and a sense of calm to the chaos. Their performance did not end with reporting the immediate impact of the catastrophe. They continued to analyze what happened, the impact to property and human lives, the impact on government and foreign relations. Lessons from Ground Zero’s examines journalism’s efforts to cover a crisis, while analyzing journalism itself. Many lessons were evident to journalists as they sought to cope with the challenges of covering 9/11. The long-term question, however, is whether the answers they found served as catalysts for better journalism in the future, or whether they have been forgotten, put into the closet of old memories with no noticeable long-term impact. This book analyzes journalists’ response to 9/11 through scholarly research and interviews with many of the journalists who covered 9/11. Sometimes they do not agree, but all are thoughtful and each adds to understanding. Public opinion polls show clearly that citizens appreciated and responded to media coverage. Given that this occurred in a time frame in which public approval of American journalism had declined, it is reasonable to ask what the media did that was different from their normal practices. This book provides some of the answers.

The Handbook Of Crisis Communication

Author : W. Timothy Coombs
ISBN : 9781444356519
Genre : Language Arts & Disciplines
File Size : 84. 32 MB
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Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

Fathering Across Diversity And Adversity International Perspectives And Policy Interventions

Author : Andrea Doucet
ISBN : 1412978521
Genre : Television broadcasting
File Size : 31. 56 MB
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Over the past few decades, scholarly and policy interest in fatherhood and fathering has burgeoned, in large part because of profound social changes in women’s and men’s lives in the last half of the twentieth century. However, this research has remained largely national in focus, with little cross-cultural dissemination of knowledge about fathering practices and supportive or constraining social policies. This insightful volume presents a transatlantic perspective on fatherhood and fathering comparatively across nation states, as well as in individual countries (including the United States, Canada, United Kingdom and Norway.) Exploring the diversity of fatherhood, it encompasses differences across social class, race and ethnicity, age and life course, and varied household formations. The articles examine young fathers, separated and divorced fathers, fathers from minority ethnic and immigrant groups, working-class fathers, new fathers, gay fathers, and fathers of children with special needs. Readers can gauge the different “epochs” of fathering over time and explore the tension that fathers may experience between being good financial providers and actively caring for their children. Authored by leading figures in fathering research from North America, Europe, and Scandinavia, the multilayered and intriguing articles in this volume of The ANNALS point toward the need for sustainable policy frameworks that enable fathers to be involved in their children’s lives in ways that do not include biased assumptions about the expression of that involvement.

Public Safety Communications From 9 11 To Katrina

Author : United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and the Internet
ISBN : PSU:000058153628
Genre : Social Science
File Size : 45. 95 MB
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