crisis communications lessons from september 11

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Crisis Communications

Author : A. Michael Noll
ISBN : 0742525430
Genre : Political Science
File Size : 20. 29 MB
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Building on the events and lessons of September 11, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. They establish how people learned of the September 11 tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

Disciplines Disasters And Emergency Management

Author : David A. McEntire
ISBN : 9780398085339
Genre : Crisis management
File Size : 54. 24 MB
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Disasters such as the 9/11 terrorist attacks, the Indian Ocean Tsunami, and Hurricane Katrina illustrate the salience and complexity of disasters. Both scholars and practitioners therefore agree that we must take a more proactive and holistic approach to emergency management, which should logically be derived from a sound understanding of the academic literature and the most pressing concerns facing professionals in the field today. Disciplines, Disasters and Emergency Management reviews what is known about catastrophic events from the standpoint of various academic areas of study. The introdu.

Handbook Of Risk And Crisis Communication

Author : Robert L. Heath
ISBN : 9781135597757
Genre : Business & Economics
File Size : 39. 52 MB
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The Handbook of Risk and Crisis Communication explores the scope and purpose of risk, and its counterpart, crisis, to facilitate the understanding of these issues from conceptual and strategic perspectives. Recognizing that risk is a central feature of our daily lives, found in relationships, organizations, governments, the environment, and a wide variety of interactions, contributors to this volume explore such questions as: "What is likely to happen, to whom, and with what consequences?"; "To what extent can science and vigilance prevent or mitigate negative outcomes?"; and "What obligation do some segments of local, national, and global populations have to help other segments manage risks?", shedding light on the issues in the quest for definitive answers. The Handbook offers a broad approach to the study of risk and crisis as joint concerns. Chapters explore the reach of crisis and risk communication, define and examine key constructs, and parse the contexts of these vital areas. As a whole, the volume presents a comprehensive array of studies that highlight the standard principles and theories on both topics, serving as the largest effort to date focused on engaging risk communication discussions in a comprehensive manner. With perspectives from psychology, sociology, anthropology, political science, economics, and communication, the Handbook of Risk and Crisis Communication enlarges the approach to defining and recognizing risk and how should it best be managed. It provides vital insights for all disciplines studying risk, including communication, public relations, business, and psychology, and will be required reading for scholars and researchers investigating risk and crisis in various contexts.

The Handbook Of International Crisis Communication Research

Author : Andreas Schwarz
ISBN : 9781118516782
Genre : Social Science
File Size : 62. 19 MB
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The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises

The 9 11 Commission Report

Author :
ISBN : 9780160891809
Genre : Political Science
File Size : 84. 11 MB
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This edition has been designated as the only official U.S. Government edition of the 9-11 Commission’s Final Report. It provides a full and complete account of the circumstances surrounding the September 11th, 2001 terrorist attacks, including preparedness for and the immediate response to the attacks. It also includes recommendations designed to guard against future attacks.

Case Studies In Crisis Communication

Author : Amiso M. George
ISBN : 9781136593734
Genre : Business & Economics
File Size : 62. 5 MB
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Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world regions. The variety and the international focus of the cases, be they environmental, health or management successes or failures, makes this book more appealing to a wider audience. These cases examine socio-cultural issues associated with responding to a variety of crises.

Responding To September 11 Victims

Author : Patricia Hoag
ISBN : 9781437931037
Genre :
File Size : 86. 83 MB
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After the terrorist attacks of Sept. 11, 2001, the Justice Dept.¿s Office for Victims of Crime awarded crisis response grants and subsequent appropriated funding to a number of state Victims of Crime Act (VOCA) administrator agencies to provide a broad range of services to victims of the attacks. At a meeting from Dec. 7¿8, 2003, those grantees had an opportunity to describe their experiences and the lessons they learned as they mobilized to meet the demand for victim assistance and compensation after 9/11. This report reflects the frontline perspective on victim assistance services by these state VOCA administrator agencies and offers lessons learned to state, federal, and private decisionmakers for organizing effective responses.

The Internet Under Crisis Conditions

Author : National Research Council
ISBN : 0309168775
Genre : Computers
File Size : 37. 69 MB
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This report presents findings of a workshop featuring representatives of Internet Service Providers and others with access to data and insights about how the Internet performed on and immediately after the September 11 attacks. People who design and operate networks were asked to share data and their own preliminary analyses among participants in a closed workshop. They and networking researchers evaluated these inputs to synthesize lessons learned and derive suggestions for improvements in technology, procedures, and, as appropriate, policy.

Effective Crisis Communication

Author : Robert R. Ulmer
ISBN : 9781412914192
Genre : Business & Economics
File Size : 28. 20 MB
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Effective Crisis Communication: Moving from Crisis to Opportunity provides the reader practical advice on how to effectively manage and overcome a crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis.

Language Wars

Author : Jeff Lewis
ISBN : UOM:39015074047229
Genre : Language Arts & Disciplines
File Size : 80. 6 MB
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Shows how the media is implicated in global terrorism, and how the language it uses has changed since 9/11.

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