customer service skills for success

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Customer Service Skills For Success

Author : Robert Lucas
ISBN : 9781259218361
Genre : Business & Economics
File Size : 28. 42 MB
Format : PDF, ePub, Docs
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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Customer Service Skills For Success

Author : Robert Lucas
ISBN : 0073545465
Genre : Business & Economics
File Size : 48. 92 MB
Format : PDF, Mobi
Download : 997
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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Customer Service Skills For Success

Author : Robert W. Lucas
ISBN : 1259252949
Genre : Customer services
File Size : 27. 67 MB
Format : PDF, ePub
Download : 913
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Loose Leaf For Customer Service Skills For Success

Author : Robert W. Lucas
ISBN : 1260157539
Genre : Business & Economics
File Size : 40. 43 MB
Format : PDF, ePub, Mobi
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Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.The 7th edition addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future, then focuses on specific skills and related topics.The 7th edition of Customer Service Skills for Success contains 10 chapters divided into four parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: The Profession, Skills for Success, Building and Maintaining Relationships and Retaining Customers. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios, and activities to help apply concepts learned to real-world situations. This allows the student to think critically on the issues presented.

Customer Service Building Successful Skills For The Twenty First Century

Author : Robert W Lucas
ISBN : 0072938056
Genre : Business & Economics
File Size : 60. 57 MB
Format : PDF, ePub, Mobi
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Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

The New Supervisor Skills For Success

Author : Bruce Tepper
ISBN : 1556237626
Genre : Business & Economics
File Size : 73. 17 MB
Format : PDF, ePub, Docs
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Whether readers are embarking on management careers or looking for new ways to lead effectively, this book can help them think like leaders, gain respect and support, and more. Includes several time-saving worksheets to organize day-to-day activities and set long-range goals.

Skills For Success

Author : Stella Cottrell
ISBN : 9781137426536
Genre : Juvenile Nonfiction
File Size : 83. 31 MB
Format : PDF, ePub, Mobi
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Each chapter encourages students to think reflectively about personal, academic and career goals and to plan a path to success. Rich in activities that develop valuable career skills, this revised and updated third edition has two new chapters on 'Taking charge of your life, learning and career' and 'What do employers really want?'.

Customer Service Skills For Success

Author : CTI Reviews
ISBN : 9781497017481
Genre : Education
File Size : 22. 92 MB
Format : PDF, Kindle
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Facts101 is your complete guide to Customer Service Skills for Success. In this book, you will learn topics such as Part III Chapter 7-10, plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.

Reading Skills For Success

Author : Thomas A. Upton
ISBN : 0472089137
Genre : Language Arts & Disciplines
File Size : 25. 68 MB
Format : PDF
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Reading Skills for Successis a guide to advanced reading skills that can be used in conjunction with any freshman-level text. It is an excellent sequel toReader's Choice. Students using this book will develop their text-based processing skills by developing better understanding of word-level clues and recognizing different types of text structures. The appendixes include two sample textbook chapters -- the first on ecosystems and the second on the diffusion of languages -- so students may practice what they have learned. Activities are designed to improve: *analytical reading of academic prose *the ability to apply one's knowledge to what is read by identifying textual relationships and structural organization of the paragraphs and the text *reading of complex academic texts with in-depth and long-term understanding using reading, test preparation, and note taking strategies. An answer key is included.

Learn Better

Author : Ulrich Boser
ISBN : 9781623365264
Genre : Self-Help
File Size : 49. 74 MB
Format : PDF, Kindle
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For centuries, learning emphasized memorizing information: You were supposed to study facts, dates, and details, and burn them into your consciousness. But this approach to learning is outdated and contrary to how our brains really work. In Learn Better, writer and education researcher Ulrich Boser maps out the new science of learning, demonstrating how we can gain expertise in dramatically better ways. In this entertaining and engrossing book, Boser argues that learning is a skill, showing how techniques like self-questioning and thinking about thinking can create much deeper levels of understanding. Among the important findings and practical tips, Boser tells fascinating stories, like how Jackson Pollock came to his revolutionary drip painting method--and why an ancient counting device helps people gain superhuman math skills. This powerful book will revolutionize the way that you acquire mastery, with far-reaching implications for both you and society. But perhaps most importantly, you will be able to fully capitalize on your mind's remarkable ability to develop new skills.

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