customer service skills for success

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Customer Service

Author : Robert W. Lucas
ISBN : 0071277501
Genre : Customer services
File Size : 22. 16 MB
Format : PDF, Mobi
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"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

Customer Service Skills For Success

Author : Robert Lucas
ISBN : 9781259218361
Genre : Business & Economics
File Size : 57. 18 MB
Format : PDF, ePub
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Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers’ interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Customer Service Skills For Success

Author : Robert W. Lucas
ISBN : 007755275X
Genre :
File Size : 47. 19 MB
Format : PDF, Mobi
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Not the Same Old Customer Service Textbook Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers' interest while providing additional insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on differen.

Studyguide For Customer Service Skills For Success By Lucas Robert W Isbn 9780073545462

Author : Cram101 Textbook Reviews
ISBN : 1497010446
Genre :
File Size : 20. 97 MB
Format : PDF, ePub
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Never HIGHLIGHT a Book Again! Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780073545462. This item is printed on demand.

Loose Leaf For Customer Service Skills For Success

Author : Robert W. Lucas
ISBN : 1260157539
Genre : Business & Economics
File Size : 73. 66 MB
Format : PDF, Kindle
Download : 633
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Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.The 7th edition addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future, then focuses on specific skills and related topics.The 7th edition of Customer Service Skills for Success contains 10 chapters divided into four parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: The Profession, Skills for Success, Building and Maintaining Relationships and Retaining Customers. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios, and activities to help apply concepts learned to real-world situations. This allows the student to think critically on the issues presented.

Customer Service Building Successful Skills For The Twenty First Century

Author : Robert W Lucas
ISBN : 0072938056
Genre : Business & Economics
File Size : 88. 30 MB
Format : PDF, ePub, Docs
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Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Success Through Service

Author : Peter Regan
ISBN : 1721250298
Genre :
File Size : 61. 96 MB
Format : PDF
Download : 528
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Success Through Service is a straightforward guide to customer service skills specifically designed for hairdressers. It can be used by individuals to enhance your personal skills or by salon owners to develop a customer service strategy for all staff. Delivered in the form of a film script the reader can easily imagine the action happening in their own salon workplace. It is valuable for personal development as well as a great training aid for salon owners who want to improve the customer service skills of staff. Each scene is fully explained firstly by the story's main character then by the book in more detail. This has the effect of reinforcing the messages contained in the text. Using easy to understand language, the reader can comfortably absorb and remember the various pieces of information, leading to increased knowledge and improved customer service skills.

Heikle Gespr Che

Author : Kerry Patterson
ISBN : 9783709402528
Genre : Law
File Size : 41. 70 MB
Format : PDF
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Der New-York-Times-Bestseller in der 2. Auflage Ob am Arbeitsplatz, in der Partnerschaft, der Familie oder im Freundeskreis, wir alle kommen hin und wieder in die Lage, heikle Dinge offen ansprechen zu müssen. Aber wer führt schon gern Gespräche, bei denen Meinungsverschiedenheiten, Einwände und Ärger vorprogrammiert sind? Viele Menschen schrecken davor zurück, weil sie nicht wissen, wie sie sich in solchen Situationen richtig verhalten sollen. Genau dabei hilft dieses Buch. Der Bestseller liefert praktische Tipps und Techniken und zeigt nun bereits in der zweiten, überarbeiteten Auflage, wie man schwierige Gespräche konstruktiv meistert und auch über unangenehme Themen gelassen diskutiert.

Good Work

Author : Howard Gardner
ISBN : 3608940707
Genre :
File Size : 45. 97 MB
Format : PDF, ePub, Docs
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Customer Service Skills And Concepts For

Author : Michael Lucas
ISBN : 1428806598
Genre : Business & Economics
File Size : 49. 40 MB
Format : PDF, Mobi
Download : 99
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Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780078226335 .

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