dangerous customer service

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Dangerous Customer Service

Author : Impact Innovation
ISBN : 9781408134344
Genre : Business & Economics
File Size : 75. 1 MB
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Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.

Wired And Dangerous

Author : Chip R. Bell
ISBN : 9781605099750
Genre : Business & Economics
File Size : 62. 41 MB
Format : PDF, Docs
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Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.

Invisible Profits The Power Of Exceptional Customer Service

Author : Robert Moment
ISBN : 0979998212
Genre : Business & Economics
File Size : 28. 22 MB
Format : PDF, Mobi
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Who will benefit from this customer service book "Invisible Profits: The Power of Exceptional Customer Service." Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.

Dangerous Good

Author : Kenny Luck
ISBN : 9781631468919
Genre : Religion
File Size : 59. 33 MB
Format : PDF, Kindle
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It’s time to wake the sleeping giant in our world, in our communities, in our churches, and in our homes. There’s a revolution brewing, a sleeping giant coming out of a long slumber. For years men have been sitting to the side, minding their own business, nursing their own wounds. But that time is reaching its end. Our wounds must surely be tended to, and our business must surely be minded. We are meant for greater things than these, and the world can no longer indulge our slumber. Justice demands a response to these troubling times. Righteousness demands a champion to counter a climate of moral relativism. God made us men; it’s time to act like it. Good men are in high demand but low supply. That reality is creating suffering and injustice at every level of society in every community worldwide. Dangerous Good calls on the millennial generation of men who follow Jesus worldwide to confront that by deciding, individually and as a group, to be dangerous with goodness like Jesus. Here is the next revolution of masculinity the world is waiting for.

The Customer Service Revolution

Author : John R. DiJulius
ISBN : 9781626341302
Genre : Business & Economics
File Size : 50. 22 MB
Format : PDF, ePub
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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

The Dangerous Book For Boys

Author : Conn Iggulden
ISBN : 9780061243585
Genre : Sports & Recreation
File Size : 35. 17 MB
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The bestselling book for every boy from eight to eighty, covering essential boyhood skills such as building tree houses*, learning how to fish, finding true north, and even answering the age old question of what the big deal with girls is. In this digital age there is still a place for knots, skimming stones and stories of incredible courage. This book recaptures Sunday afternoons, stimulates curiosity, and makes for great father-son activities. The brothers Conn and Hal have put together a wonderful collection of all things that make being young or young at heart fun—building go-carts and electromagnets, identifying insects and spiders, and flying the world's best paper airplanes. The completely revised American Edition includes: The Greatest Paper Airplane in the World The Seven Wonders of the Ancient World The Five Knots Every Boy Should Know Stickball Slingshots Fossils Building a Treehouse* Making a Bow and Arrow Fishing (revised with US Fish) Timers and Tripwires Baseball's "Most Valuable Players" Famous Battles-Including Lexington and Concord, The Alamo, and Gettysburg Spies-Codes and Ciphers Making a Go-Cart Navajo Code Talkers' Dictionary Girls Cloud Formations The States of the U.S. Mountains of the U.S. Navigation The Declaration of Independence Skimming Stones Making a Periscope The Ten Commandments Common US Trees Timeline of American History * For more information on building treehouses, visit www.treehouse-books.com and www.stilesdesigns.com or see "Treehouses You Can Actually Build" by David Stiles

Keys To Terrific Customer Service Paperback

Author : Laurence Hatch
ISBN : 9780557004461
Genre :
File Size : 43. 89 MB
Format : PDF
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All Revved Up

Author : Sylvia Day
ISBN : 9780982857168
Genre : Fiction
File Size : 58. 88 MB
Format : PDF, Kindle
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On the eve of his thirtieth birthday, Miguel Santos leaves his high-powered life behind for a visit to the small town he grew up in... and the high school sweetheart whose wild passion he's never stopped craving. Faith Bennett loved Miguel the moment she saw him. But she always knew his future was in New York, while hers was tied to the auto shop that was her close-knit family's livelihood. Pushing him away nearly broke her, but when he took her heart with him, he left something precious behind. Now he's back, demanding her body, her desire, her very soul as retribution for the pain he still carries. He won't settle for anything less than everything she's got, but she still can't leave with him and he still can't stay, and their past has secrets too explosive to share.

A Most Dangerous Book

Author : Christopher B. Krebs
ISBN : 9780393062656
Genre : History
File Size : 69. 39 MB
Format : PDF, Kindle
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Traces the five-hundred year history and wide-ranging influence of the Roman historian's unflattering book about the ancient Germans that was eventually extolled by the Nazis as a bible.

Strategic Customer Service

Author : John A. GOODMAN
ISBN : 9780814413340
Genre : Business & Economics
File Size : 39. 5 MB
Format : PDF, ePub
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

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