dangerous customer service

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Dangerous Customer Service

Author : Impact Innovation
ISBN : 9781408134344
Genre : Business & Economics
File Size : 88. 27 MB
Format : PDF, ePub
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Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.

Wired And Dangerous

Author : Chip R. Bell
ISBN : 9781605099774
Genre : Business & Economics
File Size : 25. 34 MB
Format : PDF, Docs
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In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.

Wired And Dangerous

Author : Chip R. Bell
ISBN : 9781605099774
Genre : Business & Economics
File Size : 47. 91 MB
Format : PDF, ePub
Download : 422
Read : 955

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In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.

The Dangerous Book For Boys

Author : Conn Iggulden
ISBN : 9780061243585
Genre : Sports & Recreation
File Size : 76. 73 MB
Format : PDF, ePub, Mobi
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The bestselling book for every boy from eight to eighty, covering essential boyhood skills such as building tree houses*, learning how to fish, finding true north, and even answering the age old question of what the big deal with girls is. In this digital age there is still a place for knots, skimming stones and stories of incredible courage. This book recaptures Sunday afternoons, stimulates curiosity, and makes for great father-son activities. The brothers Conn and Hal have put together a wonderful collection of all things that make being young or young at heart fun—building go-carts and electromagnets, identifying insects and spiders, and flying the world's best paper airplanes. The completely revised American Edition includes: The Greatest Paper Airplane in the World The Seven Wonders of the Ancient World The Five Knots Every Boy Should Know Stickball Slingshots Fossils Building a Treehouse* Making a Bow and Arrow Fishing (revised with US Fish) Timers and Tripwires Baseball's "Most Valuable Players" Famous Battles-Including Lexington and Concord, The Alamo, and Gettysburg Spies-Codes and Ciphers Making a Go-Cart Navajo Code Talkers' Dictionary Girls Cloud Formations The States of the U.S. Mountains of the U.S. Navigation The Declaration of Independence Skimming Stones Making a Periscope The Ten Commandments Common US Trees Timeline of American History * For more information on building treehouses, visit www.treehouse-books.com and www.stilesdesigns.com or see "Treehouses You Can Actually Build" by David Stiles

Dangerous Competition

Author : Richard Telofski
ISBN : 9780595176922
Genre : Business & Economics
File Size : 26. 43 MB
Format : PDF, ePub
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Using a punchy and take-no-prisoners style to look at the process of evaluating a business competitor at the dawn of the 21st century, Dangerous Competition blazes new ground and, in its journey, awakens the reader as to what truly makes a competitor dangerous here in the electronic age. Concentrating not on the "physical corporation" but rather on the "virtual competitor," the book examines the issues critical to the analysis of intelligence obtained about an ebusiness competitor. Rather than simply looking at the competitive intelligence retrieval process, a place where so many books have gone before, Dangerous Competition takes a different road and tells the reader what they should be looking for in the ebusiness competitor, what it means, and why it makes that competitor dangerous.

Dangerous Church

Author : John Bishop
ISBN : 9780310318323
Genre : Religion
File Size : 24. 68 MB
Format : PDF, ePub
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Dangerous churches are willing to put everything on the line for the one thing that matters most; reaching lost people. Through probing questions and amazing stories of God’s grace, John Bishop confronts church leaders to embrace what matters most to the heart of God, whatever the cost. Most churches naturally gravitate to what is safe and familiar. Church leaders who take risks are bound to fail, and fear drives us to continue in our comfortable, but ineffective patterns. But reaching out to a lost world was never meant to be easy. Jesus promised his followers that they would have trouble in this world. Dangerous churches are churches that are willing to risk everything—comfort, safety, and the security of the familiar—for the sake of the one thing that matters most: reaching out to people who may spend eternity separated from the God who created them. God wants us to live on the edge of our margins, walking by faith and not simply following scripted methods or programmed patterns. Dangerous Church takes you back to the Book of Acts and reminds church leaders that the heartbeat of the church is not found in agendas or human plans, but in pursuing the mission of God and reaching out to a lost world. Learn what can happen when church leaders abandon their fears and begin to live a dangerous faith. Dangerous Church is part of the Leadership Network Innovation Series.

Handbook Of Humanitarian Health Care Logistics

Author : George Mc Guire
ISBN :
Genre :
File Size : 20. 20 MB
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Running A Bar For Dummies

Author : Ray Foley
ISBN : 9781118880777
Genre : Business & Economics
File Size : 69. 43 MB
Format : PDF
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Get insider details on how to operate a successful bar Running a Bar For Dummies, 2nd Edition shows established and future bar owners how to establish and maintain a successful business. Using clear, concise language, this For Dummies guide contains all the information you need to start your bar off on the right foot. From grand opening to last call, you'll discover the insider tricks that keep the business end running smoothly and the customers happily engaged. With updated information on marketing and social media, the book walks you step by step through the entire process, revealing the nitty-gritty details most new bar owners only discover after starting. The bar business continues to grow; however, securing running capital and having knowledge about the business are cited as the two biggest reasons new bars fail. Running a Bar For Dummies, 2nd Edition shines a light on these issues to help bar owners prepare properly. The book helps you find your way through the maze of licensing and permits, developing a business plan, and preparing for your grand opening, plus offers clear, no-nonsense guidance on dealing with tough customers. Every step of the way, Running a Bar For Dummies, 2nd Edition is a reference you can count on. Understand the bar business and important legal issues Stock the necessities, including equipment and inventory Promote your business using marketing and social media Manage expenses and control cash flow When run correctly, a bar can be an extremely profitable business, but the key to success is knowing exactly what you're getting into. By recognizing common problems and teach you how to adapt quickly to changing conditions, Running a Bar For Dummies, 2nd Edition provides the information you need to develop those skills, and get your bar started.

Dangerous To Love

Author : Elizabeth Thornton
ISBN : 9780553567878
Genre : Fiction
File Size : 34. 46 MB
Format : PDF, Mobi
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Risking everything to help political fugitives escape, Serena Ward finds herself playing with fire when she tangles with Julian Raynor, London's most notorious gamester and a man who holds her father responsible for the destruction of his family. Original.

Dangerous To Love

Author : Elizabeth Thornton
ISBN : 9780307567338
Genre : Fiction
File Size : 74. 33 MB
Format : PDF, ePub
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Dangerous. Wild. Reckless. Those were the words that passed through Serna Ward’s mind at the moment Julian Raynor entered the gaming Hall. If anyone could penetrate Serena’s disguise as a tart–and jeopardize the political fugitives she was delivering to freedom–it would surely be London’s most notorious gamester. Yet when the militia storms the establishment in search of traitors, Raynor provides just the pretext Serna needs to escape to an upstairs bedroom. But Serena is playing with fire...and before the night is through she will find herself surrendering to the heat of unsuspected desires. Seductive. Fiery. Treacherous. She had used him for her own scheming purposes, then thrown his generous proposition back in his face. Julian Raynor, a man who had ruthlessly enjoyed his share of women, did not much care to have the tables turned on him. And when he discovered that the passionate beauty who had played his wonton prisoner in bed was none other than Serena Ward, the proud daughter of his bitterest enemy, he saw his chance for revenge–not only on the man who had single-handedly destroyed his family but on the woman who haunted his dreams. From the Paperback edition.

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