dangerous customer service

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Dangerous Customer Service

Author : Impact Innovation
ISBN : 9781408134344
Genre : Business & Economics
File Size : 90. 62 MB
Format : PDF
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Dangerous Customer Services provides real help for real people in the real world. This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.

Wired And Dangerous

Author : Chip R. Bell
ISBN : 9781605099750
Genre : Business & Economics
File Size : 88. 36 MB
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Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.

Invisible Profits The Power Of Exceptional Customer Service

Author : Robert Moment
ISBN : 0979998212
Genre : Business & Economics
File Size : 52. 58 MB
Format : PDF, Kindle
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Who will benefit from this customer service book "Invisible Profits: The Power of Exceptional Customer Service." Everyone who has any interaction with potential customers and clients and existing customers and clients will benefit from this valuable customer service book. In this complete guide to exceptional customer service you will learn: (a) How to know exactly what your customer expects - and how to give it to them every time. (b) How exceptional customer service generates exceptional profits- and how to train this concept to your customer service team (c) How to create a positive work environment that benefits customers and employees and generates profits (d) How to manage stressful situations more effectively- you'll even learn how to deal with difficult coworkers ! (e) How to recognize customers' signs and behaviors so that you can meet their needs before they even know what they are. (f) Key tactics that will instantly calm emotional customers so you can solve their problems productively. Customers leave happy and become lifelong, loyal purchasers. Here are just some employment positions within corporations and small businesses that will benefit from this book: customer service representatives, billing specialists, call centers, service professionals, service professional firms, retail stores, field service representatives, account managers, sales professionals, small business owners, technical and support personnel and managers who want customer service training in order to reinforce their skills and train their staff.

The Dangerous Book For Boys

Author : Conn Iggulden
ISBN : 9780061243585
Genre : Sports & Recreation
File Size : 52. 37 MB
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The bestselling book for every boy from eight to eighty, covering essential boyhood skills such as building tree houses*, learning how to fish, finding true north, and even answering the age old question of what the big deal with girls is. In this digital age there is still a place for knots, skimming stones and stories of incredible courage. This book recaptures Sunday afternoons, stimulates curiosity, and makes for great father-son activities. The brothers Conn and Hal have put together a wonderful collection of all things that make being young or young at heart fun—building go-carts and electromagnets, identifying insects and spiders, and flying the world's best paper airplanes. The completely revised American Edition includes: The Greatest Paper Airplane in the World The Seven Wonders of the Ancient World The Five Knots Every Boy Should Know Stickball Slingshots Fossils Building a Treehouse* Making a Bow and Arrow Fishing (revised with US Fish) Timers and Tripwires Baseball's "Most Valuable Players" Famous Battles-Including Lexington and Concord, The Alamo, and Gettysburg Spies-Codes and Ciphers Making a Go-Cart Navajo Code Talkers' Dictionary Girls Cloud Formations The States of the U.S. Mountains of the U.S. Navigation The Declaration of Independence Skimming Stones Making a Periscope The Ten Commandments Common US Trees Timeline of American History * For more information on building treehouses, visit www.treehouse-books.com and www.stilesdesigns.com or see "Treehouses You Can Actually Build" by David Stiles

Keys To Terrific Customer Service Paperback

Author : Laurence Hatch
ISBN : 9780557004461
Genre :
File Size : 56. 9 MB
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Leadership In Dangerous Situations

Author : Patrick Sweeney
ISBN : 1612510612
Genre : Psychology
File Size : 20. 30 MB
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Leadership in Dangerous Situations provides in-depth coverage of the key psychological, social and organization factors that impact individual and organizational effectiveness for First Responders in dangerous environments. Leading scholars discuss how current theories and empirical research provides guidelines to help solve the challenges leaders are likely to face in dangerous contexts. This book is directed to First Responders leaders from the Military, Law Enforcement, Fire, Emergency Services and Not-for profit agencies working in dangerous areas. The purpose of this book is to assist the First Responders who risk their lives to serve the public, to prepare for the unique challenges of leading and operating in dangerous situations. Dangerous situations are environments where group members must routinely engage in events that place their physical and psychological well-being at risk to accomplish the organization’s objectives. International scholars and practitioners from the military, law enforcement, fire and rescue, teamed together to address the unique challenges facing dangerous context leaders. Each chapter integrates theory and research with practical experience to address the various challenges these leaders will face while operating in dangerous situations. The intent is to provide practitioners an easily understandable guide, backed by scholarly findings, to prepare themselves and their organizations for the unique psychological, social, and physical challenges of leading and operating in dangerous contexts. The blending of theory and empirical research with practical experience clearly illustrates the principles of effective leadership in dangerous contexts Whether one is a young leader preparing for war, a seasoned commander with multiple combat tours, a Special Weapons and Tactics (SWAT) team leader, Emergency Medical Technician (EMT) supervisor, first line supervisor of a law enforcement patrol unit, or a lieutenant responsible for a shift of firemen, the challenges of leading people in contexts where life and death decisions are common are very similar. The purpose here is to provide the leader with a better understanding of what is required to lead in dangerous contexts. The contributing authors delve into the psychological, social, and physical factors that can impact the ability to lead, the ability of personnel to perform, and the organization’s ability to accomplish the mission. In the end, the leader will take away not only a understanding of how leading in dangerous contexts is different than leading in contexts where lives are not on the line, but also gain a deeper understanding of why it differs, where commonalities occur, and – perhaps more importantly – how to prepare leaders, whether military or civilian to guide their first responder organizations to perform successfully in dangerous situations.

Strategic Customer Service

Author : John A. GOODMAN
ISBN : 9780814413340
Genre : Business & Economics
File Size : 87. 39 MB
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Dangerous Good

Author : Kenny Luck
ISBN : 9781631468919
Genre : Religion
File Size : 59. 28 MB
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It’s time to wake the sleeping giant in our world, in our communities, in our churches, and in our homes. There’s a revolution brewing, a sleeping giant coming out of a long slumber. For years men have been sitting to the side, minding their own business, nursing their own wounds. But that time is reaching its end. Our wounds must surely be tended to, and our business must surely be minded. We are meant for greater things than these, and the world can no longer indulge our slumber. Justice demands a response to these troubling times. Righteousness demands a champion to counter a climate of moral relativism. God made us men; it’s time to act like it. Good men are in high demand but low supply. That reality is creating suffering and injustice at every level of society in every community worldwide. Dangerous Good calls on the millennial generation of men who follow Jesus worldwide to confront that by deciding, individually and as a group, to be dangerous with goodness like Jesus. Here is the next revolution of masculinity the world is waiting for.

Dangerous Rhythm

Author : Richard Barrios
ISBN : 9780199973866
Genre : Music
File Size : 34. 23 MB
Format : PDF, Kindle
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Singin' in the Rain, The Sound of Music, Camelot--love them or love to hate them, movie musicals have been a major part of all our lives. They're so glitzy and catchy that it seems impossible that they could have ever gone any other way. But the ease in which they unfold on the screen is deceptive. Dorothy's dream of finding a land "Somewhere Over the Rainbow" was nearly cut, and even a film as great as The Band Wagon was, at the time, a major flop. In Dangerous Rhythm: Why Movie Musicals Matter, award winning historian Richard Barrios explores movie musicals from those first hits, The Jazz Singer and Broadway Melody, to present-day Oscar winners Chicago and Les Mis?rables. History, film analysis, and a touch of backstage gossip combine to make Dangerous Rhythm a compelling look at musicals and the powerful, complex bond they forge with their audiences. Going behind the scenes, Barrios uncovers the rocky relationship between Broadway and Hollywood, the unpublicized off-camera struggles of directors, stars, and producers, and all the various ways by which some films became our most indelible cultural touchstones -- and others ended up as train wrecks. Not content to leave any format untouched, Barrios examines animated musicals and popular music with insight and enthusiasm. Cartoons have been intimately connected with musicals since Steamboat Willie. Disney's short Silly Symphonies grew into the instant classic Snow White, which paved the way for that modern masterpiece, South Park: Bigger, Longer, & Uncut. Without movie musicals, Barrios argues, MTV would have never existed. On the flip side, without MTV we might have been spared Evita. Informed, energetic, and humorous, Dangerous Rhythm is both an impressive piece of scholarship and a joy to read.

The Dangerous Case Of Donald Trump

Author : Bandy X. Lee
ISBN : 9781250179456
Genre : Political Science
File Size : 55. 58 MB
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Explores the consensus of more than two dozen psychiatrists and psychologists that President Donald Trump is dangerously mentally ill and that he presents a clear and present danger to the nation. --Publisher

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