develop your interpersonal and self management skills a practical resource for healthcare administrative and clerical staff

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Develop Your Interpersonal And Self Management Skills

Author : Karen Stainsby
ISBN : 9781315358130
Genre : Medical
File Size : 26. 30 MB
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This work contains forewords by Richard Mcdonough and Mari Robbins, respectively, a Member of Council, The Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR); and, a former college lecturer in health studies, and a management and training consultant. "I wrote this book to help you in your work role, to provide information and practical suggestions. A large part of what you do involves communicating with other people: colleagues, patients, relatives, carers and the general public. Given the complexities, vulnerabilities and sometimes 'demanding behaviour' of other people, this may at times be an arduous task. Healthcare jobs take their toll on people, and being able to manage the various demands without being ground down is a great challenge. This book will help to affirm and build upon what you already know in a way that supports both you and your work." - Karen Stainsby, in the Preface.

Skills Of An Effective Administrator

Author : Robert L. Katz
ISBN : 9781633691391
Genre : Business & Economics
File Size : 26. 50 MB
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While there is a widespread belief that some people are born to lead, the existence of an "ideal manager" is almost entirely a myth. Basic skills—the ones that most employees can learn - are often more important than personality traits. In Skills of an Effective Administrator, Robert L. Katz identifies the three fundamental abilities companies should seek to develop in their managers. Find out for yourself how these vital skills can be put to work today. Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.

Interpersonal Skills For Portfolio Program And Project Managers

Author : Ginger Levin DPA, PMP, PgMP
ISBN : 9781567263152
Genre : Business & Economics
File Size : 43. 91 MB
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Improve Your Interpersonal Skills to Achieve Greater Management Success! Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment. Develop the interpersonal skills you need to: • Build effective, high-performing teams • Work efficiently with virtual teams • Develop approaches to build and maintain relationships with stakeholders at all levels • Handle stress and deal with unexpected critical incidents • Motivate your team Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success. The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.

Engineering A Learning Healthcare System

Author : Institute of Medicine
ISBN : 9780309120647
Genre : Medical
File Size : 38. 10 MB
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Improving our nation's healthcare system is a challenge which, because of its scale and complexity, requires a creative approach and input from many different fields of expertise. Lessons from engineering have the potential to improve both the efficiency and quality of healthcare delivery. The fundamental notion of a high-performing healthcare system--one that increasingly is more effective, more efficient, safer, and higher quality--is rooted in continuous improvement principles that medicine shares with engineering. As part of its Learning Health System series of workshops, the Institute of Medicine's Roundtable on Value and Science-Driven Health Care and the National Academy of Engineering, hosted a workshop on lessons from systems and operations engineering that could be applied to health care. Building on previous work done in this area the workshop convened leading engineering practitioners, health professionals, and scholars to explore how the field might learn from and apply systems engineering principles in the design of a learning healthcare system. Engineering a Learning Healthcare System: A Look at the Future: Workshop Summary focuses on current major healthcare system challenges and what the field of engineering has to offer in the redesign of the system toward a learning healthcare system.

School Discipline Classroom Management And Student Self Management

Author : Howard M. Knoff
ISBN : 9781412993968
Genre : Education
File Size : 66. 92 MB
Format : PDF
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An integrated, comprehensive approach to positive behavioral supports and interventions This book provides a pragmatic, easy-to-follow blueprint for Positive Behavior Support Systems (PBSS) implementation that integrates academics, instruction, and achievement with discipline, behavior management, and student self-management. Award-winning author Howard M. Knoff provides guidance on: Implementing a schoolwide discipline and safe schools program Teaching students interpersonal, social problem solving, conflict prevention and resolution, and emotional coping skills Guiding professional development, staff and student buy-in, and evaluation Strengthening parent and community outreach and involvement Included are charts to post in classrooms, worksheets, and action items. Research-based case studies demonstrate how PBSS activities create positive climates, pro-social interactions, and effective management approaches.

Video Source Book Video Program Listings A I

Author : James M. Craddock
ISBN : 0787689777
Genre : Video recordings
File Size : 48. 68 MB
Format : PDF, Mobi
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"A guide to programs currently available on video in the areas of movies/entertainment, general interest/education, sports/recreation, fine arts, health/science, business/industry, children/juvenile, how-to/instruction"--T.p.

Managing Health Services Organizations And Systems

Author : Beaufort B. Longest (Jr.)
ISBN : 1938870344
Genre :
File Size : 22. 34 MB
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What Got You Here Won T Get You There

Author : Marshall Goldsmith
ISBN : 9781847651310
Genre : Self-Help
File Size : 40. 76 MB
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Your hard work is paying off. You are doing well in your field. But there is something standing between you and the next level of achievement. That something may just be one of your own annoying habits. Perhaps one small flaw - a behaviour you barely even recognise - is the only thing that's keeping you from where you want to be. It may be that the very characteristic that you believe got you where you are - like the drive to win at all costs - is what's holding you back. As this book explains, people often do well in spite of certain habits rather than because of them - and need a "to stop" list rather than one listing what "to do". Marshall Goldsmith's expertise is in helping global leaders overcome their unconscious annoying habits and become more successful. His one-on-one coaching comes with a six-figure price tag - but in this book you get his great advice for much less. Recently named as one of the world's five most-respected executive coaches by Forbes, he has worked with over 100 major CEOs and their management teams at the world's top businesses. His clients include corporations such as Goldman Sachs, Glaxo SmithKline, Johnson and Johnson and GE.

Legal Issues In School Health Services

Author : Nadine Schwab
ISBN : 9780595358137
Genre : Education
File Size : 46. 12 MB
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Legal Issues in School Health Services offers a legal resource never before available for education and health professionals, and their legal advisors. All professionals involved in the development, implementation, and evaluation of school health services will find this an exceptional tool. This book addresses the spirit and letter of the laws, the related standards, the conflict between them, and how they affect the delivery of school health services in regular and special education. Special attention is given to pertinent issues for school administrators, school attorneys, and school nurses, in order to foster school practices that are safe and effective. Designed as a guide and reference work, this book is written by 15 highly-credentialed nurses, attorneys, and educators and offers detailed discussions of the legal challenges that exist in the 21st century. KEY FEATURES School nursing practice, standards, and performance issues Risk management strategies for school administrators, school boards, and attorneys Multi-disciplinary approaches in ethico-legal problem solving Collaborative approaches in promoting student learning and success Financial, special education, record confidentiality, and future genetic challenges In-depth legal references, citations, and research, plus a comprehensive glossary and table of federal statutes and regulations

Implementing Effective School Wide Student Discipline And Behavior Management Systems

Author : Dr. Howie Knoff
ISBN : 9780979656415
Genre : Education
File Size : 74. 27 MB
Format : PDF
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Today%u2019s school-wide Positive Behavioral Support approaches are more specific, integrated, effective, and comprehensive than ever before. This Electronic Book (E-Book) describes the components and specific elements of Project ACHIEVE%u2019s evidence-based Positive Behavioral Self-Management System (PBSS) that (a) addresses the prevention, intervention, and intensive needs of challenging students, and (b) is fully consistent with NCLB and IDEA. Project ACHIEVE is a national award winning school improvement program that has been designated as an evidence-based through two federal agencies%u2014for example, the Department of Health & Human Service%u2019s Substance Abuse and Mental Health Services Administration (SAMHSA). This E-Book first describes Project ACHIEVE%u2019s PBSS at the primary, secondary, and tertiary prevention levels, focusing on the following areas: (a) teaching children and adolescents functional self-management skills, using the Stop & Think Social Skills Program, such that they master and demonstrate interpersonal, problem-solving, and conflict resolution skills as well as independent learning and academic engagement skills; (b) teaching teachers the instructional self-management skills that they need to run positive, effective classrooms that consistently hold students accountable for their behavior, and that result in student learning and behavioral growth; and (c) teaching school staff organizational self-management skills so that they develop the systemic approaches needed for identifying resources and building capacity to independently sustain successful building-wide services for the prevention, strategic intervention, and intensive support needs of all students. The six critical components that make up the PBSS then are presented in detail: (a) the Stop & Think Social Skills Program; (b) the development of grade-level and building-wide accountability systems; (c) how to increase staff and student consistency; (d) the analysis of %u201Cspecial situations%u201D-- behavioral situations that occur in the common areas of a school and/or that involve peer-mediated teasing, taunting, bullying, harassment, and physical aggression; (e) crisis prevention, intervention, and response; and (f) the importance of home and community outreach. Finally, the E-Book focuses specifically %u201CSpecial Situations%u201D and %u201CSpecial Situation Analyses.%u201D There are two types of %u201CSpecial Situations%u201D%u2014Setting-specific and Student- or Peer-specific. The Setting-specific Special Situations involve the common or %u201Cpublic%u201D areas of a school: the hallways, bathrooms, cafeteria, playground, media center/library, buses, and other school gathering places. The Student- or Peer-specific Special Situations involve the continuum from teasing to taunting to bullying to harassment to physical aggression or fighting. Clearly, these %u201Csetting%u201D and %u201Cstudent%u201D situations are critical to a PBSS as they can (positively) contribute to a school%u2019s positive climate, or they can (negatively) interfere with the classroom climate, making it more difficult for students to be completely engaged and focused on academic achievement. In order to develop strategic interventions for these negative special situations, this E-Book describes how to conduct a %u201CSpecial Situations Analysis%u201D%u2014a systematic data-based problem-solving process that links Problem Identification to Functional Assessment/Problem Analysis to Intervention and to Formative and Summative Evaluations. The Functional Assessment/Problem Analysis domains discussed will include: (a) Student Characteristics, Issues, and Factors; (b) Teacher/Staff Characteristics, Issues, and Factors; (c) Environmental Characteristics, Issues, and Factors-- Physical Plant and Logistics; (d) Incentives and Consequences; and (e) Resources. For Student-specific Special Situations, the Peer Group is added to the analysis. In the end, this E-Book describes a functional, effective, and comprehensive school-wide system that maximizes students%u2019 academic achievement, creates safe school environments and positive school climates, increases and sustains effective classroom instruction and parent involvement, and collects data to demonstrate student and building outcomes. This E-Book describes the necessary components of a PBSS, and provides an in-depth and practical, step-by-step approach to the Special Situation Analysis, demonstrating its explicit link with the strategic interventions that help schools to decrease or eliminate these issues%u2014thus, increasing their positive and productive school climates and classroom settings.

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