difficult conversations

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Difficult Conversations

Author : Douglas Stone
ISBN : 9781101496763
Genre : Psychology
File Size : 26. 9 MB
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.

Difficult Conversations

Author : Douglas Stone
ISBN : 9780143118442
Genre : Psychology
File Size : 66. 9 MB
Format : PDF, Docs
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The authors cover difficult situations in both personal and professional life.

Difficult Conversations

Author : Douglas Stone
ISBN : 014028852X
Genre : Business & Economics
File Size : 40. 53 MB
Format : PDF, ePub
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Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Difficult Conversations In Medicine

Author : Elisabeth Macdonald
ISBN : 0198527748
Genre : Medical
File Size : 73. 7 MB
Format : PDF
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In all branches of medicine, effective communication between health care professionals and patients, families and carers is essential to ensure first-class treatment. Increasing public awareness of health issues and the ready availability of health information have lead the public to be more widely informed about common conditions and the treatments available. Patients therefore attend a medical consultation better informed so the need for improved communication skills is even greater. This book aims to demystify the 'doctor-patient' relationship in order that patients and potential patients can more easily understand the information which doctors are seeking to convey as well as gaining some insight into the difficulties of communication from a doctor's perspective.Some conversations require specialised skills. Talking to people with difficult personalities and poor social skills can be challenging. Strong emotions of anger, frustration or distress need sensitive handling and particular age groups call on styles of address appropriate to their particular needs. Using the expertise of experienced doctors from many specialties this book covers not only the theory behind good communication skills but also gives a wealth of practical advice.The book covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds. Outlines of possible clinical cases posing specific problems are included with guidance on how to handle them.Readership: Undergraduate medical students, junior doctors and other health professionals in training

Difficult Conversations Hbr 20 Minute Manager Series

Author : Harvard Business Review
ISBN : 9781633690790
Genre : Business & Economics
File Size : 41. 25 MB
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You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through: • Uncovering the root cause of friction • Maintaining a positive mind-set • Untangling the problem together • Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.

Effective Difficult Conversations

Author : Catherine Soehner
ISBN : 9780838915271
Genre : Language Arts & Disciplines
File Size : 68. 93 MB
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In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Having Hard Conversations

Author : Jennifer Abrams
ISBN : 9781452295664
Genre : Education
File Size : 83. 39 MB
Format : PDF, Mobi
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Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Thanks For The Feedback

Author : Douglas Stone
ISBN : 9780143127130
Genre : Business & Economics
File Size : 27. 24 MB
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Drawing on ten years of working with businesses, nonprofits, governments, and families, the authors combine the latest insights from neuroscience and psychology with practical advice to explain how to turn feedback into productive listening and learning.

The Discomfort Zone

Author : Marcia Reynolds
ISBN : 9781626560673
Genre : Business & Economics
File Size : 44. 34 MB
Format : PDF
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You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.

I Beg To Differ

Author : Tim Muehlhoff
ISBN : 9780830884049
Genre : Religion
File Size : 74. 6 MB
Format : PDF, Docs
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How do we communicate with people who disagree with us? In today's polarized world, friends and strangers clash with each other over issues large and small. Coworkers have conflicts in the office. Married couples fight over finances. And online commenters demonize one another's political and religious perspectives. Is there any hope for restoring civil discourse? Communications expert Tim Muehlhoff provides a strategy for having difficult conversations, helping us move from contentious debate to constructive dialogue. By acknowledging and entering into the other person's story, we are more likely to understand where they're coming from and to cultivate common ground. Insights from Scripture and communication theory provide practical ways to manage disagreements and resolve conflicts. We can disagree without being disagreeable. And we can even help another see different points of view and learn from one another. Find out how.

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