disney u how disney university develops the world s most engaged loyal and customer centric employees

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Disney U How Disney University Develops The World S Most Engaged Loyal And Customer Centric Employees

Author : Doug Lipp
ISBN : 9780071808088
Genre : Business & Economics
File Size : 58. 38 MB
Format : PDF
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Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

Be Our Guest Revised And Updated Edition

Author : The Disney Institute
ISBN : 1423145844
Genre : Business & Economics
File Size : 54. 16 MB
Format : PDF, ePub, Mobi
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations./DIV DIVBe Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

Lessons From The Mouse

Author : Dennis Snow
ISBN : 0615372414
Genre : Business & Economics
File Size : 65. 76 MB
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Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

The Disney Way Revised Edition

Author : Bill Capodagli
ISBN : 9780071766814
Genre : Business & Economics
File Size : 75. 40 MB
Format : PDF, Mobi
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“So useful you may whistle while you work”- Fortune The original edition of The Disney Way was awarded a coveted “Best Business Book of the Year” by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success. Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's “dream, believe, dare, do” credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success. “It was the Disney standard of imagination and engagement that inspired me so many years ago...Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use.”-from the new foreword by John Christensen, coauthor of the bestselling book FISH! “This book is about the real magic: Stimulating and harmonizing the collective energy of your people.”-Ken Blanchard, bestselling author of The One Minute Manager

Creating Magic

Author : Lee Cockerell
ISBN : 9781407028484
Genre : Business & Economics
File Size : 59. 75 MB
Format : PDF, ePub
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Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.

Employee Engagement

Author : Pete Blank
ISBN : 147768705X
Genre : Business & Economics
File Size : 68. 18 MB
Format : PDF, Kindle
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In Employee Engagement: Lessons from the Mouse House! Blank includes real-life stories, provides examples, and illustrates how the famous resort keeps over 50,000 cast members dedicated to their work. Readers will find many valuable tips, tricks, and techniques scattered throughout the following chapters:• Engage Them with Employee Development• Engage Them via Team Building• Engage Them through Motivation• Engage Them by Enhancing YOUR Leadership Skills• Engage Them by Amplifying YOUR Recognition Methods• Engage Them by Partnering and Building RelationshipsThe author hopes supervisors, managers, and business owners will use this comprehensive guide to create a thriving environment within their own organizations. In the end, it's all about applying just the right amount of Disney magic!

The Experience

Author : Bruce Loeffler
ISBN : 9781119028659
Genre : Business & Economics
File Size : 74. 96 MB
Format : PDF, Kindle
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Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors’ experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify “the experience” and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization’s level of “the experience” by utilizing the experience quotient and applying the I CARE principles, and

Understanding Disney

Author : Janet Wasko
ISBN : 9780745669045
Genre : Social Science
File Size : 46. 82 MB
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Since the 1930s the Walt Disney Company has produced characters, images, and stories which have captivated audiences around the world. How can we understand the appeal of Disney products? What is it about the Disney phenomenon that attracts so many children as well as adults? In this major new book, Janet Wasko examines the processes by which the Disney company - one of the largest media and entertainment corporations in the world - manufactures the fantasies which enthrall millions. She analyses the historical expansion of the Disney empire, examines the content of Disney's classic films, cartoons and TV programs and shows how they are produced, considering how some of the same techniques have been applied to the Disney theme parks. She also discusses the reception of Disney products by different kinds of audiences. By looking at the Disney phenomenon from a variety of perspectives, she provides a fresh and comprehensive account of one of the most significant media and cultural institutions of our time. This important book by a leading scholar of the entertainment industries will be of great interest to students in media and cultural studies and will appeal to a wide readership.

The Customer Rules

Author : Lee Cockerell
ISBN : 9781847659781
Genre : Business & Economics
File Size : 81. 70 MB
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Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'. His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers.

Inside The Magic Kingdom

Author : Thomas K. Connellan
ISBN : UOM:49015002826288
Genre : Business & Economics
File Size : 73. 86 MB
Format : PDF, ePub, Docs
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Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.

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