fast food fast talk

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Fast Food Fast Talk

Author : Robin Leidner
ISBN : 0520914643
Genre : Political Science
File Size : 24. 38 MB
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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Fast Food Fast Talk

Author : Robin Leidner
ISBN : 9780520085008
Genre : Business & Economics
File Size : 61. 21 MB
Format : PDF
Download : 620
Read : 337

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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

Fast Food Fast Talk

Author : Robin Leidner
ISBN : 0520081692
Genre : Business & Economics
File Size : 32. 41 MB
Format : PDF, ePub, Docs
Download : 601
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Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

We Are All Fast Food Workers Now

Author : Annelise Orleck
ISBN : 9780807081778
Genre : HISTORY
File Size : 37. 75 MB
Format : PDF
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"The story of low-wage workers rising up around the world to demand respect and a living wage. We Are All Fast Food Workers Now: The Global Uprising Against Poverty Wages traces the evolution of a new global labor movement sparked and sustained by low-wage workers from Manila to Manhattan, from Baja California to Bangladesh, from Capetown to Cambodia. This is an up close and personal look at globalization and its costs, as seen through the eyes and told whenever possible through the words of low-wage workers themselves: the berry pickers and small farmers, fast food servers, retail cashiers, garment workers, hotel housekeepers, home health care aides, airport workers and adjunct professors who are fighting for respect, safety and a living wage. The result of 140 interviews by award-winning historian Annelise Orleck, and with original photographs by Liz Cooke, this is a powerful look at neo-liberalism and its damages, a story of resistance and rebellion, a reflection on hope and change as it rises from the bottom up"--

Fast Food Kids

Author : Amy L. Best
ISBN : 9781479842704
Genre : Health & Fitness
File Size : 33. 14 MB
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In recent years, questions such as “what are kids eating?” and “who’s feeding our kids?” have sparked a torrent of public and policy debates as we increasingly focus our attention on the issue of childhood obesity. The Centers for Disease Control and Prevention estimates that while 1 in 3 American children are either overweight or obese, that number is higher for children living in concentrated poverty. Enduring inequalities in communities, schools, and homes affect young people’s access to different types of food, with real consequences in life choices and health outcomes. Fast-Food Kids sheds light on the social contexts in which kids eat, and the broader backdrop of social change in American life, demonstrating why attention to food’s social meaning is important to effective public health policy, particularly actions that focus on behavioral change and school food reforms. Through in-depth interviews and observation with high school and college students, Amy L. Best provides rich narratives of the everyday life of youth, highlighting young people’s voices and perspectives and the places where they eat. The book provides a thorough account of the role that food plays in the lives of today’s youth, teasing out the many contradictions of food as a cultural object—fast food portrayed as a necessity for the poor and yet, reviled by upper-middle class parents; fast food restaurants as one of the few spaces that kids can claim and effectively ‘take over’ for several hours each day; food corporations spending millions each year to market their food to kids and to lobby Congress against regulations; schools struggling to deliver healthy food young people will actually eat, and the difficulty of arranging family dinners, which are known to promote family cohesion and stability. A conceptually-driven, ethnographic account of youth and the places where they eat, Fast-Food Kids examines the complex relationship between youth identity and food consumption, offering answers to those straightforward questions that require crucial and comprehensive solutions.

Fast Talk On A Slow Track

Author : Rita Williams-Garcia
ISBN : 0553295942
Genre : Juvenile Fiction
File Size : 72. 22 MB
Format : PDF, Kindle
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Black honors student Denzel Watson spends his last summer before college selling candy door-to-door in New York, competing on many levels with the charismatic Mello, and discovering how to motivate and apply himself.

Think Fast Talk Smart

Author : Ronald Valentino
ISBN : 1533511012
Genre :
File Size : 67. 21 MB
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Do you ever run out of things to say? Do you ever have your mind go blank and suddenly you find yourself struggling to come up with something to say?Do you ever have to deal with awkward silences that are embarrassing and annoying?Do you feel like you don't really know how to keep a conversation going like most people do?And does this lack of social skill leads to you not being confidence to enter new conversations with people? If you entered yes to these questions, then you are not alone. Let's play a game of what if:What if you always knew what to say nextWhat if you never have to face an awkward silence againWhat if you have no more fear that your mind would go blank. Do you think you will a lot more confident to start more conversations and meet more people?The good news is that this book has the techniques that will allow you to always know what to say next!! BUY NOW TO BEGIN TRANSFORMING YOUR SOCIAL SKILLS!

Lonely Planet Fast Talk German

Author : Lonely Planet
ISBN : 1741791316
Genre : Foreign Language Study
File Size : 89. 4 MB
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Offers a two-way dictionary, easy-to-find essential phrases, and pronunciation guides.

Fast Food Nation

Author : Eric Schlosser
ISBN : 9780547750330
Genre : Business & Economics
File Size : 36. 1 MB
Format : PDF
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Explores the homogenization of American culture and the impact of the fast food industry on modern-day health, economy, politics, popular culture, entertainment, and food production.

Youth At Work

Author : Stuart Tannock
ISBN : 1566398541
Genre : Business & Economics
File Size : 72. 59 MB
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An interview-based study of 95 young unionized fast-food and grocery workers in two cities in the USA and Canada. It presents a detailed account of their experiences in their workplaces and unions. The workers describe their daily tasks and the pressures from management and customers.

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