itil lifecycle suite 2011 edition 5 volume set

Download Book Itil Lifecycle Suite 2011 Edition 5 Volume Set in PDF format. You can Read Online Itil Lifecycle Suite 2011 Edition 5 Volume Set here in PDF, EPUB, Mobi or Docx formats.

Itil Service Lifecycle Publication Suite

Author : Great Britain: Cabinet Office
ISBN : 0113314078
Genre :
File Size : 54. 38 MB
Format : PDF, Kindle
Download : 319
Read : 991

Get This Book


This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

Itil Lifecycle Publication Suite Version 3

Author : Great Britain. Office of Government Commerce
ISBN : 0113310501
Genre : Business & Economics
File Size : 51. 96 MB
Format : PDF, Kindle
Download : 685
Read : 565

Get This Book


The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.

Introduction To The Itil Service Lifecycle

Author : Anthony T. Orr
ISBN : 0113313098
Genre : Computer industry
File Size : 39. 38 MB
Format : PDF, Docs
Download : 877
Read : 774

Get This Book


This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Itil Service Operation

Author : Great Britain. Cabinet Office
ISBN : 0113313071
Genre : Business & Economics
File Size : 30. 69 MB
Format : PDF, Mobi
Download : 564
Read : 172

Get This Book


This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Itil Service Strategy

Author : Great Britain. Cabinet Office
ISBN : 0113313047
Genre : Business & Economics
File Size : 67. 44 MB
Format : PDF
Download : 235
Read : 811

Get This Book


This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Itil Service Design

Author : Great Britain. Cabinet Office
ISBN : 0113313055
Genre : Business & Economics
File Size : 74. 81 MB
Format : PDF, ePub, Mobi
Download : 285
Read : 911

Get This Book


The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

The Itsm Process Design Guide

Author : Donna Knapp
ISBN : 9781604270495
Genre : Business & Economics
File Size : 54. 59 MB
Format : PDF, Kindle
Download : 757
Read : 606

Get This Book


The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Cobit 5

Author : ISACA
ISBN : 9781604202373
Genre : Business enterprises
File Size : 58. 40 MB
Format : PDF, ePub
Download : 774
Read : 444

Get This Book



Itil Practitioner Guidance Japanese Edition

Author : AXELOS.
ISBN : 0113315295
Genre : ITIL (programme)
File Size : 75. 35 MB
Format : PDF, ePub, Docs
Download : 772
Read : 665

Get This Book


ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Service Offerings And Agreements Itil 2011 Intermediate Capability Handbook Single Copy

Author : Axelos
ISBN : 0113314493
Genre :
File Size : 65. 31 MB
Format : PDF
Download : 404
Read : 778

Get This Book


This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

Top Download:

Best Books