itil service operation best management practices

Download Book Itil Service Operation Best Management Practices in PDF format. You can Read Online Itil Service Operation Best Management Practices here in PDF, EPUB, Mobi or Docx formats.

Service Operation

Author :
ISBN : 9780113310463
Genre : Business & Economics
File Size : 58. 28 MB
Format : PDF, Kindle
Download : 300
Read : 234

Get This Book


Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Business Process Management Workshops

Author : Ernest Teniente
ISBN : 9783319740300
Genre : Computers
File Size : 54. 69 MB
Format : PDF, Docs
Download : 799
Read : 297

Get This Book


This book constitutes revised papers from the eleven International Workshops held at the 15th International Conference on Business Process Management, BPM 2017, in Barcelona, Spain, in September 2017: BPAI 2017 – 1st International Workshop on Business Process Innovation with Artificial Intelligence; BPI 2017 – 13th International Workshop on Business Process Intelligence; BP-Meet-IoT 2017 – 1st International Workshop on Ubiquitous Business Processes Meeting Internet-of-Things; BPMS2 2017 – 10th Workshop on Social and Human Aspects of Business Process Management; ‐ CBPM 2017 – 1st International Workshop on Cognitive Business Process Management; CCABPM 2017 – 1st International Workshop on Cross-cutting Aspects of Business Process Modeling; DeHMiMoP 2017 – 5th International Workshop on Declarative/Decision/Hybrid Mining & Modeling for Business Processes; QD-PA 2017 – 1st International Workshop on Quality Data for Process Analytics; REBPM 2017 – 3rd International Workshop on Interrelations between Requirements Engineering and Business Process Management; SPBP 2017 – 1st Workshop on Security and Privacy-enhanced Business Process Management; TAProViz-PQ-IWPE 2017 –Joint International BPM 2017 Workshops on Theory and Application of Visualizations and Human-centric Aspects in Processes (TAProViz'17), Process Querying (PQ'17) and Process Engineering (IWPE17). The 44 full and 11 short papers presented in this volume were carefully reviewed and selected from 99 submissions.

Itil Service Operation

Author : Great Britain. Cabinet Office
ISBN : 0113313071
Genre : Business & Economics
File Size : 25. 34 MB
Format : PDF, Docs
Download : 126
Read : 548

Get This Book


This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Service Transition

Author :
ISBN : 9780113310487
Genre : Business & Economics
File Size : 69. 40 MB
Format : PDF, ePub
Download : 778
Read : 443

Get This Book


Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Knowledge Based Software Engineering 2018

Author : Maria Virvou
ISBN : 9783319976792
Genre : Computers
File Size : 89. 19 MB
Format : PDF, ePub, Docs
Download : 733
Read : 1002

Get This Book


This book summarizes the new research results presented at the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018), which took place on August 27–30, 2018 on the island of Corfu, Greece. The JCKBSE is a well-established international biennial conference that focuses on the applications of Artificial Intelligence in Software Engineering. The JCKBSE 2018 was organized by the Department of Informatics of the University of Piraeus, the Department of Computer and Information Engineering of Nippon Institute of Technology, and the Department of Informatics of Ionian University. The book will benefit not only experts and researchers in the field of (Knowledge-Based) Software Engineering, but also general readers in the fields of Artificial Intelligence, Computational Intelligence and Computer Science who wish to learn more about the field of (Knowledge-Based) Software Engineering and its applications. An extensive list of bibliographic references at the end of each paper encourages readers to probe further into the application areas that interest them most.

Engineering And Management Of It Based Service Systems

Author : Manuel Mora
ISBN : 9783642399282
Genre : Computers
File Size : 76. 78 MB
Format : PDF, ePub, Docs
Download : 264
Read : 314

Get This Book


Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.

Executive S Guide To It Governance

Author : Robert R. Moeller
ISBN : 9781118138618
Genre : Business & Economics
File Size : 63. 61 MB
Format : PDF, Docs
Download : 422
Read : 998

Get This Book


Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process. Written by Robert Moeller, an authority in auditing and IT governance Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business Helps you identify current strengths and weaknesses of your enterprise IT governance processes Explores how to introduce effective IT governance principles with other enterprise GRC initiatives Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.

The Official Introduction To The Itil Service Lifecycle

Author :
ISBN : 0113310617
Genre : Business & Economics
File Size : 28. 38 MB
Format : PDF
Download : 102
Read : 843

Get This Book


ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Passing The Itil Foundation Exam

Author : Vince Pultorak
ISBN : 9789087536640
Genre : Education
File Size : 26. 94 MB
Format : PDF
Download : 538
Read : 479

Get This Book


This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

Continual Service Improvement

Author :
ISBN : 9780113310494
Genre : Business & Economics
File Size : 69. 18 MB
Format : PDF, ePub, Mobi
Download : 894
Read : 489

Get This Book


This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Top Download:

Best Books