itil service transition best management practices

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Itil Service Transition

Author : Great Britain. Cabinet Office
ISBN : 0113313063
Genre : Business & Economics
File Size : 83. 62 MB
Format : PDF, ePub
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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Itil Service Operation

Author : Great Britain. Cabinet Office
ISBN : 0113313071
Genre : Business & Economics
File Size : 26. 96 MB
Format : PDF, ePub, Mobi
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Service Transition

Author :
ISBN : 9780113310487
Genre : Business & Economics
File Size : 53. 15 MB
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Introduction To Itil

Author :
ISBN : 0113309732
Genre : Business & Economics
File Size : 89. 67 MB
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This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.

Key Element Guide Itil Service Transition Pack Of 10

Author : Stuart Rance
ISBN : 0113313675
Genre :
File Size : 76. 30 MB
Format : PDF
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The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

Itil Foundation Exam Study Guide

Author : Liz Gallacher
ISBN : 9781119943648
Genre : Computers
File Size : 65. 94 MB
Format : PDF
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Itil Service Design

Author : Great Britain. Cabinet Office
ISBN : 0113313055
Genre : Business & Economics
File Size : 21. 33 MB
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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

It Service Management

Author : Ernest Brewster
ISBN : 9781906124939
Genre : Computer technical support
File Size : 75. 6 MB
Format : PDF, ePub, Mobi
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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Itil Service Strategy

Author : Great Britain. Cabinet Office
ISBN : 0113313047
Genre : Business & Economics
File Size : 85. 62 MB
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Itil For Dummies

Author : Peter Farenden
ISBN : 9781119950134
Genre : Business & Economics
File Size : 72. 2 MB
Format : PDF, Docs
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Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

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