key element guide itil service operation

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Key Element Guide Itil Service Transition Pack Of 10

Author : Stuart Rance
ISBN : 0113313675
Genre :
File Size : 90. 74 MB
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The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

Key Element Guide Itil Service Operation Pack Of 10

Author : Randy Steinberg
ISBN : 0113313683
Genre :
File Size : 73. 39 MB
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The Service Operation Key Element Guide provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements. 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key Element Guide Itil Service Design

Author : Lou Hunnebeck
ISBN : 0113313616
Genre : Computers
File Size : 42. 82 MB
Format : PDF, Docs
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The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

Continual Service Improvement

Author :
ISBN : 9780113310494
Genre : Business & Economics
File Size : 28. 38 MB
Format : PDF, Mobi
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Itil Service Operation

Author : Great Britain: Cabinet Office
ISBN : 0113314035
Genre :
File Size : 46. 91 MB
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Key Element Guide Service Operation

Author : OGC - Office of Government Commerce
ISBN : 0113310730
Genre : Business & Economics
File Size : 23. 19 MB
Format : PDF, ePub, Docs
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The Service Operation Pocketbook is a handy reference guide to the core Service Operation publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of the pocketbook is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning.

Key Element Guide Suite

Author : Great Britain: Cabinet Office
ISBN : 0113313705
Genre :
File Size : 41. 67 MB
Format : PDF, ePub, Mobi
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Written by the original authoring team for the ITIL 2011 manuals, these Key Element Guides provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges and key lessons for each of the five elements of the service lifecycle

Itil Service Strategy

Author : Great Britain. Cabinet Office
ISBN : 0113313047
Genre : Business & Economics
File Size : 49. 72 MB
Format : PDF, Kindle
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Itil Foundation Exam Study Guide

Author : Liz Gallacher
ISBN : 9781119943648
Genre : Computers
File Size : 43. 55 MB
Format : PDF
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Service Operation

Author :
ISBN : 9780113310463
Genre : Business & Economics
File Size : 21. 31 MB
Format : PDF
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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

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