lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

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Lean Six Sigma For Service

Author : Michael George
ISBN : 9780071436359
Genre : Business & Economics
File Size : 47. 56 MB
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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Lean Six Sigma For Service

Author : Michael L. George
ISBN : 1933309679
Genre :
File Size : 56. 97 MB
Format : PDF
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This bestseller brings the miracle of Lean Six Sigma improvement out of manufacturing and into service. Lean Six Sigma for Service fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Lean Six Sigma For Service

Author : Michael L. George
ISBN : 0071418210
Genre : Business & Economics
File Size : 82. 32 MB
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The author of Lean Six Sigma applies the revolutionary "quality" improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.

Lean Six Sigma

Author : Michael George
ISBN : 0071501908
Genre : Business & Economics
File Size : 25. 32 MB
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The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiativesLean Production and Six Sigmainto one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. "Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--From the Preface Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on: The Lean Six Sigma Value PropositionHow combining Lean and Six Sigma provides unmatched potential for improving shareholder value The Lean Six Sigma Implementation ProcessHow to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniques Leveraging Lean Six SigmaStrategies for extending Lean Six Sigma's reach within and beyond your corporate walls "Variation is evil."--Jack Welch Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world's most efficientand valuablecorporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times. Yet, as both would admit, there was still room for improvement. Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organizationas it positively and dramatically impacts your shareholder value.

Lean Six Sigma In Service

Author : Sandra L. Furterer
ISBN : 1420079107
Genre : Technology & Engineering
File Size : 38. 40 MB
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In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Six Sigma For Financial Services How Leading Companies Are Driving Results Using Lean Six Sigma And Process Management

Author : Rowland Hayler
ISBN : 9780071470377
Genre : Business & Economics
File Size : 79. 37 MB
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Strategies to turn your financial organisation into a lean, mean, results-generating machine Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision. Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders. Key features This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations Hayler and Nichols have applied the methods in this book at large companies, including American Express Includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch

Design For Six Sigma For Service

Author : Kai Yang
ISBN : 0071501460
Genre : Business & Economics
File Size : 42. 50 MB
Format : PDF
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The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

What Is Lean Six Sigma

Author : Michael George
ISBN : 0071490353
Genre : Business & Economics
File Size : 75. 4 MB
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A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

The Lean Six Sigma Pocket Toolbook A Quick Reference Guide To Nearly 100 Tools For Improving Quality And Speed

Author : Michael George
ISBN : 0071505733
Genre : Business & Economics
File Size : 65. 38 MB
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Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. The only guide that groups tools by purpose and use, this hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process. With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.

Lean For Service Organizations And Offices

Author : Debashis Sarkar
ISBN : 9780873897242
Genre : Business & Economics
File Size : 72. 27 MB
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Service organizations worldwide are facing a large number of challenges in the marketplace. Mounting pressure from competition and the diverse needs of customers are forcing companies to look for an efficiency engine which will help them to remain agile while transforming them to a high performance business. Adopting lean puts anyone in a position more likely to address these concerns and build a foundation for operational excellence. When implemented well, lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence, and improving employee morale and involvement. Service companies sometimes struggle with lean implementation due to the absence of a holistic approach to embed lean into the organizational fabric. Author Debashis Sarkar addresses that potential shortcoming by providing the DEB-LOREX (Debashis’s Lean Organizational Excellence) model. Built around systems thinking, the model requires a lean architecture to be hardwired around five solid anchors: people, processes, partners, promotions, and problem solving. Though specifically designed with service organizations and offices in mind, the universal nature of the model makes it applicable to manufacturing companies, too. The book also delivers insightful lessons gathered from implementation in service businesses. Many of the principles discussed in the book are based on the author’s first-hand experience. Being from a practitioner’s viewpoint, Lean for Service Organizations and Offices is light on theory and heavy on application, exactly what’s needed for a holistic and comprehensive lean transformation.

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