managing and measuring performance in public and nonprofit organizations an integrated approach

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Managing And Measuring Performance In Public And Nonprofit Organizations

Author : Theodore H. Poister
ISBN : 9781118958551
Genre : Education
File Size : 21. 43 MB
Format : PDF
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New edition of a classic guide to ensuring effectiveorganizational performance Thoroughly revised and updated, the second edition ofManaging and Measuring Performance in Public and NonprofitOrganizations is a comprehensive resource for designing andimplementing effective performance management and measurementsystems in public and nonprofit organizations. The ideas, tools,and processes in this vital resource are designed to helporganizations develop measurement systems to support such effectivemanagement approaches as strategic management, results-basedbudgeting, performance management, process improvement, performancecontracting, and much more. The book will help readers identify outcomes and otherperformance criteria to be measured, tie measures to goals andobjectives, define and evaluate the worth of desired performancemeasures, and analyze, process, report, and utilize dataeffectively. Includes significant updates that offer a more integratedapproach to performance management and measurement Offers a detailed framework and instructions for developing andimplementing performance management systems Shows how to apply the most effective performance managementprinciples Reveals how to overcome the barriers to effective performancemanagement Managing and Measuring Performance in Public and NonprofitOrganizations identifies common methodological and managerialproblems that often confront managers in developing performancemeasurement systems, and presents a number of targeted strategiesfor the successful implementation of such systems in public andnonprofit organizations. This must-have resource will help leadersreach their organizational goals and objectives.

Measuring Performance In Public And Nonprofit Organizations

Author : Theodore H. Poister
ISBN : 9780470365175
Genre : Business & Economics
File Size : 65. 20 MB
Format : PDF, ePub
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In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review:

Strategic Planning For Public And Nonprofit Organizations

Author : John M. Bryson
ISBN : 9781119071600
Genre : Business & Economics
File Size : 31. 51 MB
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Revised edition of the author's Strategic planning for public and nonprofit organizations, c2001.

International Handbook Of Practice Based Performance Management

Author : Patria de Lancer Julnes
ISBN : 9781412940122
File Size : 49. 72 MB
Format : PDF, ePub, Mobi
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Within the field of Evaluation, performance measurement is fast becoming a prevalent framework or set of tools to use in implementation analysis, formative and summative evaluations, and even needs assessments. Many of the measurement techniques that evaluators employ overlap with those of performance management, so evaluators are able to learn and use this framework quite readily. Recent approaches have acknowledged limitations in the implemented meaurement systems and developed new practice-based strategies for effective ongoing measurement of program activities and use in guiding management. Significantly, these new strategies are being developed both in the United States and internationally and need to be brought together for collaborative learning and dissemination to practitioners and scholars. Julnes's text will serve as a vehicle for the dissemination of these new performance measurement strategies. The book will have a combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad. The text boasts two unique features: first, though most of the chapters deal with performance measurement in the US., the text represents the most notable examples of performance measurement in Canada, Latin America, Europe and Eastern Europe; second, the book will be unique in the way that its structure will support the integration of theory and practice, with linked chapters that introduce the literature on key topics, present case studies with "lessons learned," and then provide clear guidance for practical "how-to/skill building."

Managing Human Behavior In Public And Nonprofit Organizations

Author : Robert B. Denhardt
ISBN : 9781506318233
Genre : Political Science
File Size : 73. 73 MB
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A must-read for students in public administration and nonprofit management programs! Managing Human Behavior in Public and Nonprofit Organizations, Fourth Edition, is designed to help students understand, manage, and influence the behavior of others in the workplace. Esteemed authors Robert B. Denhardt, Janet V. Denhardt, and Maria P. Aristigueta take an action-oriented approach by using real-world circumstances within public and nonprofit organizations to illustrate key concepts. Important topics such as stress, decision making, motivation, leadership, communication, teams, and change give students a foundational understanding of the basic issues that affect human behavior. In addition to new cases and examples from the public and nonprofit sectors, the Fourth Edition features new material on leadership and organizational change, cultural diversity and generational diversity, and positive organizational behavior.

Organizational Behavior

Author : Afsaneh Nahavandi
ISBN : 9781483324333
Genre : Business & Economics
File Size : 27. 19 MB
Format : PDF, ePub
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Organizational Behavior is a unique text that thoroughly explores the topic of organizational behavior using a strengths-based, action-oriented approach while integrating important topics such as leadership, creativity and innovation, and the global society. Authors Afsaneh Nahavandi, Robert B. Denhardt, Janet V. Denhardt, and Maria P. Aristigueta focus on the interactions among individuals, groups, and organizations to illustrate how various organizational behavior topics fit together. This text challenges students to develop greater personal, interpersonal, and organizational skills in business environments, as well as utilize their own strengths and the strengths of others to achieve organizational commitment and success.

Effective Financial Management In Public And Nonprofit Agencies

Author : Jerome B. McKinney
ISBN : 0899309259
Genre : Business & Economics
File Size : 45. 28 MB
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Financial management is emerging as a critical force in everyday management. The continuing upward spiral of inflation, rising cost of governmental programs, and citizens' demands for better cost-effective delivery of goods and services are forcing public managers and other not-for-profit organizations to make creative use of their scarce financial resources. In this new and updated edition, chapters place new and special emphasis on ceiling and target base budget estimating, ratio analysis, TQM, and internal control cost systems. Accountability is given a fresh approach, as it deals with the complicated issues of today's nonprofit organizations. This volume is imperative reading for managers, administrators, scholars, teachers, and students of financial management of public and nonprofit organizations, including the health care industry, public affairs, political science, as well as schools of public health and social work. New measurement indicator terms that have recently entered the literature are introduced, showing how they are linked to accountability and TQM. Recent developments in revenue, purchasing and inventory, cash, risk management borrowing, and debt management are also incorporated. Particular emphasis is given to performance measurements and their linkage to budgeting and management. The PPBS system that has been developed in response to the dissatisfaction with traditional line-item and performance budgeting is given its own, in-depth chapter and analysis. An important section of the book addresses fraud, waste, and abuse. Because financial management is the only activity that touches every employee in an organization, this is an indispensable book for managers on the state and local level.

Performance And Productivity In Public And Nonprofit Organizations

Author : Evan Berman
ISBN : 9781317463016
Genre : Business & Economics
File Size : 89. 67 MB
Format : PDF, ePub
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Designed for course adoption as well as professional use, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Strategic Management In Public And Nonprofit Organizations

Author : Jack Koteen
ISBN : 0275955311
Genre : Business & Economics
File Size : 82. 93 MB
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A new edition of this acclaimed examination of the problems faced by those applying strategic management ideas to nonprofit organizations.

Encyclopedia Of Public Administration And Public Policy A J

Author : Jack Rabin
ISBN : 0824709462
Genre : Business & Economics
File Size : 47. 73 MB
Format : PDF, Kindle
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From the Nuremberg trials to the Civil Service Reform Act of 1978 to recent budget reconciliation bills, the Encyclopedia of Public Administration and Public Policy provides detailed coverage of watershed policies and decisions from such fields as privatization, biomedical ethics, education, and diversity. This second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America.

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