peer power transforming workplace relationships

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Peer Power

Author : Cynthia Clay
ISBN : 9781118205457
Genre : Business & Economics
File Size : 68. 43 MB
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Developed for training, HR, and OD professionals, this book provides the keys to effective interpersonal collaboration. Building on a foundation of four principles (Be Real, Extend Respect, Take Responsibility, and Build Relationships). Readers will learn how to apply five strategies (Collaborating, Going Head-to-Head, Compromising, Coaching, and Caring-for-Self) at the moment of need (a deteriorating relationship with a coworker or boss) and discover how to win support from others and manage difficult behavior when conflict arises. They describe several familiar and troublesome 'mistakes' workmates often make, then help us avoid them by applying four essential principles and five key strategies. Features content to deepen the readers' understanding of each concept and strategy with real life examples along with questionnaires at the end of each case chapter. Peer Power tells relevant stories, gives concrete examples of solutions, and provides real tools to repair relationships with these individuals. Practicing these tools improves effectiveness, reduces stress levels, helps build our company and makes this a better place to work. Chapter 1 looks at interpersonal behaviors that most of us have tried but don't work. Chapter 2 introduces the four key principles for effective communication. Chapter 3 dives into the five strategies for solving interpersonal problems. In the nine chapters that follow, the book tackles a challenging character at work The attacker (the colleague who repeatedly expresses his anger and frustration in the form of inappropriate personal criticism) The whiner (that coworker who complains without taking responsibility for improving conditions that surround her) The scene stealer (the peer who sets about building her reputation at your expense) The drive-by boss (a leader who ignores some of his key management responsibilities and doesn't meet the needs of his employees or the organization) The manipulator (the coworker who attempts to influence your attitude or behavior through deception or secrecy) The clueless colleague (a coworker who is insensitive to her negative impact on the work environment) The faux-smart boss (the boss who has unrealistic confidence in his own ideas and skills, often accompanied by a lack of confidence in his employees) The slacker (the coworker whose poor performance damages your performance) The bully (a colleague who uses unreasonable demands and inappropriate threats to get her way) For a quick road map, readers can turn to the cheat sheet at the end of each of these chapters. Each case chapter includes clues to look for, assumptions to remember, and principles and practices to use. For actual dialogue, the authors have added scripted responses to various tough cases. The book is designed for readers to use this book to develop practical strategies to get results.

Peer Power

Author : Cynthia Clay
ISBN : 9781118227282
Genre : Business & Economics
File Size : 58. 90 MB
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Peer Power "Peer Power is my pocket coach. Useful, insightful, and immediately applicable, the book is a life saver in building business relationships and resolving conflicts." —Pamela J. Schmidt, executive director, ISA – The Association of Learning Providers "Peer Power is a great resource, full of practical suggestions for employees, managers and leaders. Cynthia Clay and Ray Olitt have gone beyond giving us the usual platitudes for dealing with difficult co-workers. Through a series of case studies, they outline specific steps one can take to improve relationships across the board in a company or organization. I highly recommend Peer Power." —Fred Allemann, national learning manager, United States Tennis Association "If you are looking for a practical and engaging book to help you transform your interpersonal relationships, read Peer Power. You will find the key principles and strategies eye opening, simple and powerful. The case studies will help you better understand the dynamics of interpersonal relationships. The cheat sheets and worksheets throughout the book will help you diagnose and devise your own solutions to refine and build your interpersonal relationships at home or at work." —Ghenno Senbetta, learning team leader, US Pipelines and Logistics, BP America, Inc. "This book offers tools for improving interpersonal relationships, with the improvement always starting 'at home.' The content is presented for quick comprehension. Cynthia and Ray have gone to extraordinary lengths to deepen the readers' understanding of each concept and strategy with real life examples, along with questionnaires at the end of each case chapter." —Nancy Scholl, CFO, Wright Hotels, Inc.

Peer Power

Author : Cynthia Clay
ISBN : 9781118228500
Genre : Business & Economics
File Size : 54. 5 MB
Format : PDF
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Peer Power

Author : Cynthia Clay
ISBN : 0976458721
Genre : Business & Economics
File Size : 43. 64 MB
Format : PDF
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"Peer Power" provides the keys to effective interpersonal collaboration. Building on a foundation of four principles, readers will expand their ability to positively influence others.

Working Relationships

Author : Bob Wall
ISBN : 0891061886
Genre : Business & Economics
File Size : 63. 16 MB
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Find out why sheer brainpower is not enough to ensure career success.

Great Webinars

Author : Cynthia Clay
ISBN : 9781118230510
Genre : Business & Economics
File Size : 34. 75 MB
Format : PDF, Kindle
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Great Webinars "Great Webinars provides a profoundly practical and easy-to-follow template for creating and facilitating stimulating webinars that engage learners as active participants, while creating the kind of energetic 'buzz' that is the hallmark of successful learning experiences. The book is sure to benefit both seasoned instructors and subject matter experts who are new to teaching. I sure wish this book had existed when I began conducting webinars back in the mid 1990s."—Carol Willett, former chief learning officer, US Government Accountability Office "Not only has Cindy Clay put the adult learning principles into practice, she has created an approach to the design, development and delivery of a virtual workshop that is potentially more engaging than being face-to-face. Great Webinars captures all the essentials to creating a great on-line learning experience. . . . Thanks to the lessons learned in this book, we can now move full speed ahead with our e-learning strategy and I can now feel confident we will be teaching versus simply reaching our customers."—Karen Pacent, director, Learning and Leadership Development, United States Tennis Association "Great Webinars is written in a smart, authentic, practical, sassy, and easy-to-follow way. It reminds us to bring our participants' experience front and center if we want them to be enthralled, and the learning environment to be enriched. Cynthia Clay lets her own students tell us what is wrong with the current use of webinars and then proceeds to teach us how to build 'em better. It's like having her sit beside you saying, 'Don't worry . . . I'll get you there.' And she does."—Beverly Kaye, founder/CEO, Career Systems International; coauthor, Love 'Em or Lose 'Em and Getting Good People to Stay

The Power Of Partnership

Author : Riane Eisler
ISBN : 1577317998
Genre : Self-Help
File Size : 61. 51 MB
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Based on the research that brought international recognition to Raine Eisler's groundbreaking work The Chalice and the Blade but addressing the world as it is today, The Power of Partnership offers inspiration and guidance for moving to the better lives we yearn for. Eisler offers us a new lens, a new paradigm, for seeing the world and living in it. The Partnership Model, which emphasizes mutual respect and a fundamental awareness of the sacredness of all life, creates a solid foundation for families, businesses, communities, and the world. In contrast, the suffocating paradigm that has guided much of recorded history — what Eisler calls the Domination Model — has led individuals and groups, acting out of fear, to oppress women, wage war, terrorize, and subjugate others. Using these simple yet far-reaching models, Eisler shows how political and personal relationships based on domination inevitably result in misery and violence, while those founded on partnership foster respect, love, and an explosion of creativity.

Work Rules

Author : Laszlo Bock
ISBN : 9781455554805
Genre : Business & Economics
File Size : 37. 58 MB
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NEW YORK TIMES BESTSELLERWALL STREET JOURNAL BESTSELLER The Globe and Mail Top Leadership and Management BookForbes Top Creative Leadership Book From the visionary head of Google's innovative People Operations comes a groundbreaking inquiry into the philosophy of work-and a blueprint for attracting the most spectacular talent to your business and ensuring that they succeed. "We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing." So says Laszlo Bock, former head of People Operations at the company that transformed how the world interacts with knowledge. This insight is the heart of WORK RULES!, a compelling and surprisingly playful manifesto that offers lessons including: Take away managers' power over employees Learn from your best employees-and your worst Hire only people who are smarter than you are, no matter how long it takes to find them Pay unfairly (it's more fair!) Don't trust your gut: Use data to predict and shape the future Default to open-be transparent and welcome feedback If you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough. Drawing on the latest research in behavioral economics and a profound grasp of human psychology, WORK RULES! also provides teaching examples from a range of industries-including lauded companies that happen to be hideous places to work and little-known companies that achieve spectacular results by valuing and listening to their employees. Bock takes us inside one of history's most explosively successful businesses to reveal why Google is consistently rated one of the best places to work in the world, distilling 15 years of intensive worker R&D into principles that are easy to put into action, whether you're a team of one or a team of thousands. WORK RULES! shows how to strike a balance between creativity and structure, leading to success you can measure in quality of life as well as market share. Read it to build a better company from within rather than from above; read it to reawaken your joy in what you do.

Brainstorm

Author : Daniel J. Siegel MD
ISBN : 9781101631522
Genre : Family & Relationships
File Size : 64. 58 MB
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In this New York Times–bestselling book, Dr. Daniel Siegel shows parents how to turn one of the most challenging developmental periods in their children’s lives into one of the most rewarding. Between the ages of twelve and twenty-four, the brain changes in important and, at times, challenging ways. In Brainstorm, Dr. Daniel Siegel busts a number of commonly held myths about adolescence—for example, that it is merely a stage of “immaturity” filled with often “crazy” behavior. According to Siegel, during adolescence we learn vital skills, such as how to leave home and enter the larger world, connect deeply with others, and safely experiment and take risks. Drawing on important new research in the field of interpersonal neurobiology, Siegel explores exciting ways in which understanding how the brain functions can improve the lives of adolescents, making their relationships more fulfilling and less lonely and distressing on both sides of the generational divide.

Honor Your Anger

Author : Beverly Engel
ISBN : 1118039769
Genre : Self-Help
File Size : 34. 47 MB
Format : PDF, Kindle
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Honor Your Anger is a clearly written, insightful look at a topic that concerns everyone. You can indeed learn to understand and manage your anger, and this book will show you how." --Robert Epstein, Ph.D., West Coast Editor, Psychology Today, Director Emeritus, Cambridge Center for Behavioral Studies, University Research Professor, California School of Professional Psychology "A critical first step for people who have trouble getting in touch with their anger and expressing it in direct and appropriate ways." --Virginia Williams, Ph.D., coauthor of Anger Kills and Lifeskills Do you act out your anger in destructive or underhanded ways? Or do you suppress your anger and turn other people's abuse and criticism against yourself? Anger is a normal, healthy emotion. But if it's channeled in negative directions, anger can do real damage to you and your loved ones. In this provocative, healing book, psychotherapist Beverly Engel explains why your personal anger style may be hurting your relationships, your career, and yourself. She then shows you step by step how to transform a negative anger style into a positive one. Once you've discovered how to express your anger in healthy ways, you'll find that anger can empower you, motivate you to make important changes, and help you gain a sense of control over your life.

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