questions that get results innovative ideas managers can use to improve their teams performance

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Questions That Get Results

Author : Paul Cherry
ISBN : 0470925566
Genre : Business & Economics
File Size : 81. 57 MB
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Ask the right questions and get improved, sustained employee performance Since technology has made it easy to access, share, and distribute company data, many managers avoid live interaction, instead relying on emails, text messages, Web-based seminars to manage their employees. But although technology has changed, people have not. There is still a need for effective face-to-face communication; managers need to have the ability to ask the right questions and use the answers to find solutions. Questions That Get Results is an innovative, powerful resource that provides managers with the questions that lead to real answers for motivating employees, minimizing conflicting priorities, maximizing working relationships, building trust, holding the team accountable, coaching for greater performance, selling ideas, creating change, hiring the best candidates, and negotiating solutions to internal and external conflicts. Each chapter profiles a manager who is struggling to communicate, an otherwise successful leader who is simply missing an element in their managerial toolkit Following each profile are practical tools that will assist any manager faced with a similar situation Together the authors train approximately 30,000 professionals per year Increase your effectiveness and bring out the best in your employees by learning the Questions That Get Results.

Questions That Sell

Author : Paul Cherry
ISBN : 9780814438718
Genre : Business & Economics
File Size : 82. 64 MB
Format : PDF, Mobi
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Ask the questions-and get the sale. As a salesperson your product knowledge is extensive, but that's not enough. If you fail to ask the right questions-the ones that uncover a customer's real needs-you will never close the deal. Questions that Sell reveals advanced questioning techniques that will help you sell your products or services based on value to the customer, rather than price-and increase your success rate as a result. Packed with powerful examples, exercises, and hundreds of sample questions for a wide range of buyer interactions, the revised and updated second edition now includes new material on how to: Use questions to qualify prospects (without insulting them) * Discover hidden customer needs and motivations * Raise delicate questions * Overcome stalls * Reinvigorate a stale relationship * Soothe anxious buyers * Accelerate the decision process * Upsell and cross-sell so you no longer leave money on the table * Prospect for new business * Pose intriguing questions to position yourself as a thought-leader on social media * Turn social media contacts into active sales leads * Identify dead-end opportunities * Secure referrals * And more Success is yours for the asking. Smart questioning will get you there.

Competitive Innovation Management

Author : J. Christiansen
ISBN : 9780230001107
Genre : Business & Economics
File Size : 53. 83 MB
Format : PDF, Docs
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This book answers the question of how to improve the innovation performance of large companies. It discusses how a wide range of management systems and practices impact innovation performance. Having observed a number of management teams that were trying to improve innovation performance, the author describes the most effective ways to do this. He looks at what management systems to change first, how to change them, and who to involve in the process. Finally, he discusses how the ideal innovation system differs across industries and how managers should take industry differences into account as they work to improve their innovation systems.

Black Enterprise

Author :
ISBN : CORNELL:31924107859344
Genre : African American business enterprises
File Size : 69. 14 MB
Format : PDF, Docs
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Improving Employee Performance Through Appraisal And Coaching

Author : Donald L. Kirkpatrick
ISBN : 9780814429372
Genre : Business & Economics
File Size : 72. 73 MB
Format : PDF, Kindle
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Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the standard throughout the world, and has revolutionized the way enterprises manage, monitor, and optimize employee performance. The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you’ll need to implement a program that gets maximum results. The book starts with a 40-question test about your organization and its processes and attitudes regarding performance appraisal and coaching. Taking the test both before and after reading the first section of the book will highlight exactly where your existing initiatives can be improved and new ones put in place. Kirkpatrick then goes on to describe in detail how a culture of coaching builds and enhances performance, and how to build this culture across the entire organization. Examples and eye-opening Notes from the Field both reinforce and complement the author’s sage recommendations, illustrating how his approaches can be adopted in their entirety or deployed piecemeal, depending on your organization’s specific needs. The case studies, both from major employers, prove the overarching value of a proactive performance appraisal program and vibrant coaching environment. The book is packed with ready-to-use forms and, more important, instructions and observations on their effective use. Plus, every chapter is designed for practical application, featuring accessible charts and figures, lists of key points, specific suggestions, cause-and-effect relationships, and much more. While workplaces and jobs have changed dramatically, some truths seem everlasting. One is that in order to obtain exceptional employee performance, you need to build a thorough and consistent appraisal mechanism and coaching program. The other is that there is no one more knowledgeable about how to do it than Donald Kirkpatrick.

The Five Dysfunctions Of A Team

Author : Patrick M. Lencioni
ISBN : 9780470893869
Genre : Business & Economics
File Size : 65. 73 MB
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In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech's CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Improving Think Tank Management

Author : Raymond Struyk
ISBN : 9780986421327
Genre :
File Size : 22. 65 MB
Format : PDF, ePub
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Improving Think Tank Management: Practical Guidance for Think Tanks, Research Advocacy NGOs, and Their Funders demonstrates better management is possible, cost-effective, and rewarding for leaders and funders of think tanks. The book contains contemporary and actionable best practices, case studies, templates, and strategies used by real organizations to improve management. In this comprehensive guide, Raymond Struyk encourages think tank managers to make improvements to increase efficiency and guides them through lowering the costs of making those improvements. The examples shared confront specific issues managers often experience, such as difficulty motivating staff, controlling project costs, assisting project leaders, and becoming more efficient with fundraising.

Management Fundamentals Concepts Applications Skill Development

Author : Robert Lussier
ISBN : 9780324569643
Genre : Business & Economics
File Size : 41. 61 MB
Format : PDF, ePub
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With its three-pronged approach of concepts, applications, and skill development, MANAGEMENT FUNDAMENTALS gives you a solid foundation of management concepts and real skills you can use in the workplace. Through a variety of thought-provoking applications, Lussier challenges you to think critically and apply concepts to your own experiences. Proven skill-building exercises, behavioral models, self-assessments, and group exercises throughout the text will help you realize your own managerial potential. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Code Of Practice For Project Management For Construction And Development

Author : CIOB (The Chartered Institute of Building)
ISBN : 9781118378182
Genre : Technology & Engineering
File Size : 72. 59 MB
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The first edition of the Code of Practice for Project Management for Construction and Development, published in 1992, was groundbreaking in many ways. Now in its fifth edition, prepared by a multi-institute task force coordinated by the CIOB and including representatives from RICS, RIBA, ICE, APM and CIC, it continues to be the authoritative guide and reference to the principles and practice of project management in construction and development. Good project management in construction relies on balancing the key constraints of time, quality and cost in the context of building functionality and the requirements for sustainability within the built environment. Thoroughly updated and restructured to reflect the challenges that the industry faces today, this edition continues to drive forward the practice of construction project management. The principles of strategic planning, detailed programming and monitoring, resource allocation and effective risk management, widely used on projects of all sizes and complexity, are all fully covered. The integration of Building Information Modelling at each stage of the project life is a feature of this edition. In addition, the impact of trends and developments such as the internationalisation of construction projects and the drive for sustainability are discussed in context. The Code of Practice will be of particular value to clients, project management professionals and students of construction, as well as to the wider construction and development industries. Much of the information will also be relevant to project management professionals operating in other commercial spheres.

Total Quality Management

Author :
ISBN : 8131732622
Genre : Quality control
File Size : 22. 15 MB
Format : PDF, Mobi
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