salesforce service cloud for dummies

Download Book Salesforce Service Cloud For Dummies in PDF format. You can Read Online Salesforce Service Cloud For Dummies here in PDF, EPUB, Mobi or Docx formats.

Salesforce Service Cloud For Dummies

Author : Jon Paz
ISBN : 9781119010685
Genre : Business & Economics
File Size : 60. 37 MB
Format : PDF, Docs
Download : 395
Read : 384

Get This Book


Discover how to set up a sophisticated support center for your business in a matter of a few hours with Salesforce Service Cloud For Dummies. Service executives, managers, support agents, and system administrators will learn through best practices and step-by-step guidelines how to maximize their usage of Service Cloud to give customer service departments a holistic view of the customers they serve. This book covers: Salesforce.com Service Cloud Basics Handling Customer Issues Improving Your Service Organization's Effectiveness Leveraging Your Organizational Knowledge Recognizing When It Takes a Community Measuring Contact Center Performance Designing Your Service Solution with Force.com Improving Contact Center Productivity Improved internal coordination leads to quicker resolution of customers' questions, which can then lead to improved customer satisfaction, which is critical in this age where opinions can be amplified throughout the Internet. Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.

Salesforce Marketing Cloud For Dummies

Author : Wiley
ISBN : 9781119122098
Genre : Business & Economics
File Size : 84. 49 MB
Format : PDF, Docs
Download : 728
Read : 456

Get This Book


Salesforce Marketing Cloud For Dummies will help you make the most of your investment in this exciting digital marketing suite of products. Use Salesforce Marketing Cloud to personalize your customers' journey, whether they are visiting you on the web, via their mobile device, or on Facebook. Discover how you can set-up and establish the data sets that are most important to your job function, use the robust e-mail tool for your direct marketing campaign, engage your customers on mobile devices, and use predictive intelligence to achieve optimal engagement across the customer journey.

Salesforce Com For Dummies

Author : Tom Wong
ISBN : 9781118825846
Genre : Computers
File Size : 58. 74 MB
Format : PDF, Docs
Download : 723
Read : 593

Get This Book


Your fun and easy introduction to Salesforce.com and its latest tools The frontrunner in the customer relationship management (CRM) market, Salesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Salesforce.com For Dummies lends you an edge in building those relationships and managing your company?s sales, marketing, customer service, and support operations. With this accessible guide, you will learn how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Covers the latest enhancements to Salesforce.com, the world?s most popular customer relationship management software, and explains how to choose the right configuration to suit your business needs Written by Salesforce.com insiders with years of expertise in CRM services Details how to personalize your system, prospect leads, manage accounts and partners, develop contacts, track products, calculate forecasts, drive demand, utilize service and support, share insights with Chatter, enhance your online marketing, and more Close deals faster, gain real-time visibility into sales, and collaborate instantly with help from Salesforce.com For Dummies.

Salesforce Com Secrets Of Success

Author : David Taber
ISBN : 9780133517392
Genre : Computers
File Size : 57. 20 MB
Format : PDF, Kindle
Download : 903
Read : 600

Get This Book


A guide to every aspect of Salesforce.com covers such topics as using the service cloud, promoting collaboration through Chatter, and establishing metrics for social CRM performance.

Salesforce Com S Service Cloud For Dummies

Author : Tom Wong
ISBN : 0470589078
Genre : Cloud computing
File Size : 39. 10 MB
Format : PDF, ePub, Mobi
Download : 916
Read : 1096

Get This Book


"This book explains how salesforce.com can help you better manage your customer experience and your service team. The secret of salesforce.com's Service Cloud is its integrated relationship with your company's entire Web presence."--P. [4] of cover.

Behind The Cloud

Author : Marc Benioff
ISBN : 047053592X
Genre : Business & Economics
File Size : 75. 92 MB
Format : PDF, ePub
Download : 523
Read : 440

Get This Book


How did salesforce.com grow from a start up in a rented apartment into the world's fastest growing software company in less than a decade? For the first time, Marc Benioff, the visionary founder, chairman and CEO of salesforce.com, tells how he and his team created and used new business, technology, and philanthropic models tailored to this time of extraordinary change. Showing how salesforce.com not only survived the dotcom implosion of 2001, but went on to define itself as the leader of the cloud computing revolution and spark a $46-billion dollar industry, Benioff's story will help business leaders and entrepreneurs stand out, innovate better, and grow faster in any economic climate. In Behind the Cloud, Benioff shares the strategies that have inspired employees, turned customers into evangelists, leveraged an ecosystem of partners, and allowed innovation to flourish.

Learn Salesforce Lightning

Author : Felicia Duarte
ISBN : 9781484229941
Genre : Computers
File Size : 87. 14 MB
Format : PDF
Download : 411
Read : 926

Get This Book


Refer to this invaluable how-to guide for basic training on Salesforce Lightning. Salespeople and technical users and consultants will no longer have to resort to learning the interface on their own, which is very time consuming. Learn Salesforce Lightning is a step-by-step visual guide that offers immediate and valuable solutions to the new set of UI tools included in Lightning. With chapters broken down into easily absorbed topics, you walk through the entire process of managing your daily activities within Salesforce, as well as basic customizations and system management. The book explains the primary use cases for Lighting, and simplifies some of the more complex features, such as opportunity stage management and the new dashboard builder. Topics covered include: Sales and service management Lightning Apps on the AppExchange Lightning dashboards and reports Lightning security Lightning Process Builder and more What You’ll Learn Navigate the Salesforce Lightning interface Know where to go in the setup area to make customizations Create dynamic reports and dashboards View Lightning on a mobile device Train other users on common day-to-day activities within Lightning Who This Book Is for Salespeople, managers, and executives who are currently evaluating Salesforce.com, who recently purchased a license with Salesforce.com, or recently upgraded to the Lightning user interface. This book is also for Salesforce administrators, consultants, project managers, and technical users looking for basic training on Salesforce Lightning.

Salesforce Crm

Author : Paul Goodey
ISBN : 9781782170532
Genre : Computers
File Size : 49. 72 MB
Format : PDF, Kindle
Download : 985
Read : 296

Get This Book


A practical guide which will help to discover how to setup and configure the Salesforce CRM application. It offers solutions and practical examples on how to further improve and maintain its functionality with clear systematic instructions. Being highly organized and compact, this book contains detailed instructions with screenshots, diagrams, and tips that clearly describe how you can administer and configure complex Salesforce CRM functionality with absolute ease.This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced admin, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and by the end of the book, you should be ready to administer Salesforce CRM in a real-world environment.

Teach Yourself Visually Salesforce Com

Author : Justin Davis
ISBN : 9781119047667
Genre : Computers
File Size : 44. 28 MB
Format : PDF, Mobi
Download : 232
Read : 219

Get This Book


The highly visual, step-by-step guide to getting the most out of Salesforce.com Teach Yourself VISUALLY Salesforce.com, 2nd Edition is your ideal guide to getting up to speed on the world's number-one on-demand customer relationship management (CRM) system. With full color screenshots and step-by-step instructions, this highly visual manual shows you everything you need to know to get the most out of Salesforce.com. You'll be walked through each step of the entire process, from choosing the right edition and customizing your service to capturing leads, inputting contacts, tracking correspondence, reviewing reports, and more. This updated edition covers the newest features and tools that make your business run more smoothly, so you can get up and running quickly. This book is your ultimate guide to optimizing Salesforce.com capabilities, helping you leverage your data into added value for your business. Choose the right Salesforce.com edition to suit your needs Master the latest and most helpful features Personalize your system for a tailor-made CRM solution Manage accounts, develop contacts, track inventory, and more

Cloud Computing For Dummies

Author : Judith Hurwitz
ISBN : 9780470484708
Genre : Computers
File Size : 88. 65 MB
Format : PDF, Mobi
Download : 485
Read : 1206

Get This Book


The easy way to understand and implement cloud computing technology written by a team of experts Cloud computing can be difficult to understand at first, but the cost-saving possibilities are great and many companies are getting on board. If you've been put in charge of implementing cloud computing, this straightforward, plain-English guide clears up the confusion and helps you get your plan in place. You'll learn how cloud computing enables you to run a more green IT infrastructure, and access technology-enabled services from the Internet ("in the cloud") without having to understand, manage, or invest in the technology infrastructure that supports them. You'll also find out what you need to consider when implementing a plan, how to handle security issues, and more. Cloud computing is a way for businesses to take advantage of storage and virtual services through the Internet, saving money on infrastructure and support This book provides a clear definition of cloud computing from the utility computing standpoint and also addresses security concerns Offers practical guidance on delivering and managing cloud computing services effectively and efficiently Presents a proactive and pragmatic approach to implementing cloud computing in any organization Helps IT managers and staff understand the benefits and challenges of cloud computing, how to select a service, and what's involved in getting it up and running Highly experienced author team consults and gives presentations on emerging technologies Cloud Computing For Dummies gets straight to the point, providing the practical information you need to know.

Top Download:

Best Books