service management for dummies

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Service Management For Dummies

Author : Judith S. Hurwitz
ISBN : 0470529083
Genre : Computers
File Size : 65. 66 MB
Format : PDF, ePub
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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Itil For Dummies

Author : Peter Farenden
ISBN : 9781119950134
Genre : Business & Economics
File Size : 66. 28 MB
Format : PDF, ePub
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Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

Cloud Computing For Dummies

Author : Judith S. Hurwitz
ISBN : 9780470597422
Genre : Computers
File Size : 39. 55 MB
Format : PDF, ePub, Mobi
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The easy way to understand and implement cloud computing technology written by a team of experts Cloud computing can be difficult to understand at first, but the cost-saving possibilities are great and many companies are getting on board. If you've been put in charge of implementing cloud computing, this straightforward, plain-English guide clears up the confusion and helps you get your plan in place. You'll learn how cloud computing enables you to run a more green IT infrastructure, and access technology-enabled services from the Internet ("in the cloud") without having to understand, manage, or invest in the technology infrastructure that supports them. You'll also find out what you need to consider when implementing a plan, how to handle security issues, and more. Cloud computing is a way for businesses to take advantage of storage and virtual services through the Internet, saving money on infrastructure and support This book provides a clear definition of cloud computing from the utility computing standpoint and also addresses security concerns Offers practical guidance on delivering and managing cloud computing services effectively and efficiently Presents a proactive and pragmatic approach to implementing cloud computing in any organization Helps IT managers and staff understand the benefits and challenges of cloud computing, how to select a service, and what's involved in getting it up and running Highly experienced author team consults and gives presentations on emerging technologies Cloud Computing For Dummies gets straight to the point, providing the practical information you need to know.

Customer Service For Dummies

Author : Karen Leland
ISBN : 9781118052730
Genre : Business & Economics
File Size : 69. 12 MB
Format : PDF, Kindle
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Operations Management For Dummies

Author : Mary Ann Anderson
ISBN : 9781118551066
Genre : Business & Economics
File Size : 88. 80 MB
Format : PDF, ePub, Mobi
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Examines operations management, covering such topics as evaluating and measuring existing systems' performance, using tools like Six Sigma and Lean production, designing new processes, and defining, planning, and controlling costs.

Service Oriented Architecture For Dummies

Author : Judith Hurwitz
ISBN : 0470116781
Genre : Computers
File Size : 67. 38 MB
Format : PDF, Docs
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SOA is the most important initiative facing IT today and is difficult to grasp; this book demystifies the complex topic of SOA and makes it accessible to all those people who hear the term but aren't really sure what it means This team of well-respected authors explains that SOA is a collection of applications that enables resources to be available to other participants in a network using any service-based technology Examines how SOA enables faster and cheaper application development and how it offers reusable code that can be used across various applications Covers what SOA is, why it matters, how it can impact businesses, and how to take steps to implement SOA in a corporate environment

Service Oriented Architecture Soa For Dummies

Author : Judith Hurwitz
ISBN : 9780470376843
Genre : Computers
File Size : 55. 88 MB
Format : PDF, ePub, Docs
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Feeling overwhelmed by the buzz about SOA—service oriented architecture? Take heart! Service Oriented Architecture For Dummies, 2nd Edition makes it easy to understand, plan, and implement the latest SOA solutions for your business. Whether you’re the IT person responsible for developing SOA or the executive who’s trying to get a handle on the concept, Service Oriented Architecture For Dummies, 2nd Edition will help you understand what SOA is, why it’s important, and how you can make the most of it. You’ll find out about the business and financial aspects of SOA, how to decide if you need it, and what it can mean to your bottom line. Discover how to: Identify the main components of SOA and how they work to create business processes Create reusable, flexible systems and avoid common pitfalls Deconstruct business processes and applications to identify their components, then put them together in new ways Construct SOA business applications for maximum adaptability Confirm quality in a situation that’s difficult to test, and assure the quality and consistency of your data Develop a governance strategy for SOA based on your company’s philosophy and culture Work with XML and understand how it’s used in SOA Maximize the benefits of unified communications Understand software ecosystems, rich interfaces, and the development lifecycle Packed with real-life case studies illustrating how SOA has been applied in a variety of industries, Service Oriented Architecture For Dummies, 2nd Edition demystifies one of today’s hottest business tools.

Property Management For Dummies

Author : Griswold
ISBN : 9781118053737
Genre : Business & Economics
File Size : 20. 35 MB
Format : PDF, Kindle
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Supply Chain Management For Dummies

Author : Daniel Stanton
ISBN : 9781119410195
Genre : Business & Economics
File Size : 83. 43 MB
Format : PDF, Mobi
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Chapter 21 Ten Questions to Ask About Your Supply Chain

Records Management For Dummies

Author : Richardson
ISBN : 9781118388099
Genre : Business & Economics
File Size : 37. 81 MB
Format : PDF, Docs
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Here's what you should know to manage data records efficiently With proper electronic data management, your business can lower costs, improve efficiency, eliminate duplication, and be protected in the event of a lawsuit. This book provides an overview of records management solutions and implementation strategies in plain, non-technical English. Step-by-step instructions show you how to begin managing records and information and how to maintain the program once you have it established. Sample forms for inventory, scheduling, and necessary documentation are also available on the companion website. Electronic records management offers cost savings, greater efficiency, and protection in case of legal action; this book gets you started on an effective data management system This plain-English guide helps you determine what constitutes a record, shows you how to inventory records and create an efficient way to file both electronic and paper copies, and explains how to create a retention schedule Walks you through switching to electronic record-keeping, what to look for in a records management system, implementing best practices, ensuring that your system will stay current, and using the system effectively Helps you assure that the destruction of any sensitive information is conducted and documented correctly Records Management For Dummies helps your business save money and improve efficiency with effective electronic records management.

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