service management for dummies

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Service Management For Dummies

Author : Judith Hurwitz
ISBN : 0470529083
Genre : Computers
File Size : 44. 42 MB
Format : PDF, ePub
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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Cloud Computing For Dummies

Author : Judith Hurwitz
ISBN : 9780470597422
Genre : Computers
File Size : 86. 46 MB
Format : PDF, Docs
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The easy way to understand and implement cloud computing technology written by a team of experts Cloud computing can be difficult to understand at first, but the cost-saving possibilities are great and many companies are getting on board. If you've been put in charge of implementing cloud computing, this straightforward, plain-English guide clears up the confusion and helps you get your plan in place. You'll learn how cloud computing enables you to run a more green IT infrastructure, and access technology-enabled services from the Internet ("in the cloud") without having to understand, manage, or invest in the technology infrastructure that supports them. You'll also find out what you need to consider when implementing a plan, how to handle security issues, and more. Cloud computing is a way for businesses to take advantage of storage and virtual services through the Internet, saving money on infrastructure and support This book provides a clear definition of cloud computing from the utility computing standpoint and also addresses security concerns Offers practical guidance on delivering and managing cloud computing services effectively and efficiently Presents a proactive and pragmatic approach to implementing cloud computing in any organization Helps IT managers and staff understand the benefits and challenges of cloud computing, how to select a service, and what's involved in getting it up and running Highly experienced author team consults and gives presentations on emerging technologies Cloud Computing For Dummies gets straight to the point, providing the practical information you need to know.

Itil For Dummies

Author : Peter Farenden
ISBN : 9781119950134
Genre : Business & Economics
File Size : 37. 52 MB
Format : PDF, Kindle
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Annotation An easy-to-understand introduction to using best practice techniques within IT service management, 'ITIL for Dummies' provides an easy-to-understand introduction to using best practice guidance within IT service management.

Produktmanagement F R Dummies

Author : Brian Lawley
ISBN : 9783527813155
Genre : Business & Economics
File Size : 60. 94 MB
Format : PDF
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Projektmanagement F 1 4r Dummies

Author : Stanley E. Portny
ISBN : 9783527699575
Genre : Business & Economics
File Size : 48. 47 MB
Format : PDF, ePub, Mobi
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Vor einem liegt nicht nur ein bislang unï¿1⁄2berschaubares Projekt, sondern schon eine Ahnung hinsichtlich all der Probleme, die mit ihm einhergehen kï¿1⁄2nnten: Wer kennt das nicht? Stanley Portny zeigt, wie Projektmanagement richtig funktioniert, wenn man weiï¿1⁄2, worauf zu achten ist. Er erklï¿1⁄2rt, wie man Projekte richtig plant, durchfï¿1⁄2hrt und kontrolliert, damit man die Ziele nicht aus den Augen verliert und den ï¿1⁄2berblick behï¿1⁄2lt. Dazu gehï¿1⁄2rt natï¿1⁄2rlich auch zu wissen, was ein gutes Projektteam ausmacht und wie man die Leute bei der Stange hï¿1⁄2lt. Dabei geht der Autor auf die neuesten Projektmanagement-Techniken ein und stellt verschiedene Computerprogramme vor, die das Projektmanagement unterstï¿1⁄2tzen und wesentlich erleichtern. Mit diesem Buch wird jeder zu einem routinierten Projektmanager, der seine Projekte mit Bravour meistert.

Customer Service For Dummies

Author : Karen Leland
ISBN : 9781118052730
Genre : Business & Economics
File Size : 49. 19 MB
Format : PDF, Docs
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Operations Management For Dummies

Author : Mary Ann Anderson
ISBN : 9781118551066
Genre : Business & Economics
File Size : 65. 11 MB
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Examines operations management, covering such topics as evaluating and measuring existing systems' performance, using tools like Six Sigma and Lean production, designing new processes, and defining, planning, and controlling costs.

Management F R Dummies

Author : Bob Nelson
ISBN : 9783527812479
Genre : Business & Economics
File Size : 74. 43 MB
Format : PDF
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Die Welt des Management ist eine groï¿1⁄2e Herausforderung, die man mit Interesse und Motivation meistern kann. Bob Nelson und Peter Economy verraten Tipps und Tricks, die man als Manager kennen sollte, um sich und seinen Mitarbeitern das Leben leichter zu machen. Wichtige Themen wie Kommunikation, Mitarbeitermotivation, Teamarbeit und natï¿1⁄2rlich die Finanzen werden angesprochen und mit Anekdoten gewï¿1⁄2rzt. Wer dieses Buch gelesen hat, dessen Managerkarriere wird nichts mehr im Wege stehen!

Call Center F R Dummies

Author : Réal Bergevin
ISBN : 352770339X
Genre : Business & Economics
File Size : 52. 27 MB
Format : PDF, ePub, Mobi
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Der Call Center-Markt ist zurzeit eine der am stärksten wachsenden Branchen. Doch auf was muss man alles achten, wenn man ein Call Center einrichtet und leitet? Finanzmanagement, Ressourcenanalyse, Performancesteigerung - all dies sind Dinge, die ein Call Center-Manager berücksichtigen muss. Welche Rolle spielt die IT? Wie sucht man das richtige Personal für ein Call Center aus? Wie schult man es und verbessert so seinen Kundenservice? Antworten auf all diese Fragen gibt der renommierte Call Center-Consultant Réal Bergevin in diesem angenehm lesbaren und hochinformativen Buch. Das ursprünglich kanadische Buch wurde in Zusammenarbeit mit dem Call Center Forum Deutschland e.V. und zahlreichen Call Center-Firmen auf den deutschen Markt zugeschnitten.

Service Oriented Architecture Soa For Dummies

Author : Judith Hurwitz
ISBN : 0470469943
Genre : Computers
File Size : 39. 49 MB
Format : PDF, Docs
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Feeling overwhelmed by the buzz about SOA—service oriented architecture? Take heart! Service Oriented Architecture For Dummies, 2nd Edition makes it easy to understand, plan, and implement the latest SOA solutions for your business. Whether you’re the IT person responsible for developing SOA or the executive who’s trying to get a handle on the concept, Service Oriented Architecture For Dummies, 2nd Edition will help you understand what SOA is, why it’s important, and how you can make the most of it. You’ll find out about the business and financial aspects of SOA, how to decide if you need it, and what it can mean to your bottom line. Discover how to: Identify the main components of SOA and how they work to create business processes Create reusable, flexible systems and avoid common pitfalls Deconstruct business processes and applications to identify their components, then put them together in new ways Construct SOA business applications for maximum adaptability Confirm quality in a situation that’s difficult to test, and assure the quality and consistency of your data Develop a governance strategy for SOA based on your company’s philosophy and culture Work with XML and understand how it’s used in SOA Maximize the benefits of unified communications Understand software ecosystems, rich interfaces, and the development lifecycle Packed with real-life case studies illustrating how SOA has been applied in a variety of industries, Service Oriented Architecture For Dummies, 2nd Edition demystifies one of today’s hottest business tools.

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