spinning up servicenow it service managers guide to successful user adoption

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Spinning Up Servicenow

Author : Gabriele Kahlout
ISBN : 9781484225714
Genre : Computers
File Size : 66. 1 MB
Format : PDF, ePub, Docs
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Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Servicenow It Operations Management

Author : Ajaykumar Guggilla
ISBN : 9781785889813
Genre : Computers
File Size : 36. 30 MB
Format : PDF, ePub, Mobi
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Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

Mastering Servicenow

Author : Martin Wood
ISBN : 9781786467423
Genre : Computers
File Size : 56. 55 MB
Format : PDF, Mobi
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Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Learning Servicenow

Author : Tim Woodruff
ISBN : 9781785887536
Genre : Computers
File Size : 31. 70 MB
Format : PDF, Mobi
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IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Servicenow Cookbook

Author : Ashish Rudra Srivastava
ISBN : 9781785884139
Genre : Computers
File Size : 77. 32 MB
Format : PDF, Kindle
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Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

The Procurement And Supply Manager S Desk Reference

Author : Fred Sollish
ISBN : 9781118238493
Genre : Business & Economics
File Size : 32. 80 MB
Format : PDF, Mobi
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Every supply manager's essential desktop tool with in-depth, authoritative coverage of each topic Leaving no stone unturned in covering all aspects of the procurement and sourcing functions, The Procurement and Supply Manager's Desk Reference, Second Edition is filled with everything every organization needs to know about the key roles and responsibilities of a procurement professional. Presented logically to match the flow of the procurement and sourcing functions, the book is filled with practical aids such as step-by-step guides to each segment of the process, as well as checklists and customizable forms. The new edition of this essential book provides an easy-to-use road map for the procurement and supply manager in the new millennium. Coverage on how to select suppliers and measure performance Reveals the easiest way to drive continuous improvement in the supply base Features tips on providing value to the organization Helps you identify those strategies that will work best for your business for years to come Written for the worldwide profession of procurement and supply management, The Procurement and Supply Manager's Desk Reference, Second Edition offers detailed coverage and tips with an eye toward incorporating proactive strategies and best practices.

Servicenow Development Handbook

Author : Tim Woodruff
ISBN : 1980237611
Genre :
File Size : 37. 19 MB
Format : PDF, ePub, Docs
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The goal of this book is to cover the standards and best-practices that most ServiceNow developers either learn the hard way, or never learn at all: the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. Do your future self a favor, and read this book! Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts to other areas. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: A spirit of teaching and explaining, not simply listing out a series of edicts under the heading of "best-practice".This is a condensed "developer guide", not a complete ServiceNow training course in book-form. It assumes that you've already become at least somewhat familiar with the ServiceNow platform, and that you already have at least a working knowledge of JavaScript. If you don't yet feel comfortable calling yourself a "ServiceNow developer", consider reading another book by Tim to get up to speed: Learning ServiceNow (ISBN-13: 978-1785883323) which you can find at the link http://books.sngeek.com/. As long as you have a basic understanding of the ServiceNow platform though, think of this book as your roadmap to ensuring that your work in ServiceNow will be clean, effective, safe, and robust.

Arabic Phrases For Dummies

Author : Amine Bouchentouf
ISBN : 9780470378427
Genre : Foreign Language Study
File Size : 57. 96 MB
Format : PDF, Docs
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A concise, portable guide for communicating in Arabic Today, Arabic is spoken in more than 20 countries, and more than one billion people study Arabic for religious reasons. This practical guide offers help on basic Arabic words and phrases and eases communication with Arabic speakers. Written as a companion to Arabic For Dummies, this book provides readers with the tools to converse with others in Modern Standard Arabic on a basic level. It uses real-world phrases extensively to illustrate grammatical concepts and provide opportunities to practice newfound skills. Amine Bouchentouf (New York, NY) is a native Arabic speaker from Morocco and the author of Arabic For Dummies (978-0-471-77270-5).

Microsoft Azure

Author : Marshall Copeland
ISBN : 9781484210437
Genre : Computers
File Size : 78. 50 MB
Format : PDF, ePub, Mobi
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Written for IT and business professionals, this book provides the technical and business insight needed to plan, deploy and manage the services provided by the Microsoft Azure cloud. Find out how to integrate the infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) models with your existing business infrastructure while maximizing availability, ensuring continuity and safety of your data, and keeping costs to a minimum. The book starts with an introduction to Microsoft Azure and how it differs from Office 365—Microsoft’s ‘other’ cloud. You'll also get a useful overview of the services available. Part II then takes you through setting up your Azure account, and gets you up-and-running on some of the core Azure services, including creating web sites and virtual machines, and choosing between fully cloud-based and hybrid storage solutions, depending on your needs. Part III now takes an in-depth look at how to integrate Azure with your existing infrastructure. The authors, Anthony Puca, Mike Manning, Brent Rush, Marshall Copeland and Julian Soh, bring their depth of experience in cloud technology and customer support to guide you through the whole process, through each layer of your infrastructure from networking to operations. High availability and disaster recovery are the topics on everyone’s minds when considering a move to the cloud, and this book provides key insights and step-by-step guidance to help you set up and manage your resources correctly to optimize for these scenarios. You’ll also get expert advice on migrating your existing VMs to Azure using InMage, mail-in and the best 3rd party tools available, helping you ensure continuity of service with minimum disruption to the business. In the book’s final chapters, you’ll find cutting edge examples of cloud technology in action, from machine learning to business intelligence, for a taste of some exciting ways your business could benefit from your new Microsoft Azure deployment.

Mastering Vmware Horizon 7

Author : Peter von Oven
ISBN : 9781786460738
Genre : Computers
File Size : 60. 95 MB
Format : PDF, Docs
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Learn advanced desktop virtualization techniques and strategies and dive deeper into VMware Horizon 7, take responsibility for optimizing your end user experience About This Book Build better virtualized services for your users with VMware Horizon 7 Take full advantage of Horizon's range of features for confidence and control in your virtualized solutions Take responsibility for transforming your organization – this guide will get you started! Who This Book Is For Admins, architects... whatever your role, if you find virtualization a bit of a headache this book is for you. You'll go deep into VMware Horizon and see just what its capable of. It will take you to an advanced level, but at a pace that ensures you're always solving real-world problems. You'll need some experience in desktop management using Windows and Microsoft Office, and familiarity with Active Directory, SQL, Windows Remote Desktop Session Hosting, and VMware vSphere technology. What You Will Learn Successfully configure Horizon 7 for the needs of your users Find out how VMware is perfect for end-user computing delivering virtual desktops, session-based desktops, and hosted applications all from the same platform Learn how to develop, and deploy a complete end-to-end solution Discover how to optimize desktop OS images for virtual desktops Build, optimize, and tune desktop operating systems to deliver a superior end-user experience Explore the Horizon 7 infrastructure, so you can take full advantage of it! In Detail Desktop virtualization can be a bit of a headache. But VMware Horizon 7 changes all that. With a rich and adaptive UX, improved security and a range of useful features for storage and networking optimization, there's plenty to love. But to properly fall in love with it, you need to know how to use it. And that means venturing deeper into the software, taking advantage of its extensive range of features, many of which are underused and underpromoted. This guide will take you through everything you need to know to not only successfully virtualize your desktop infrastructure but also to maintain and optimize the infrastructure to keep all your users happy. We'll show you how to assess and analyze your infrastructure, and how to use that analysis to design a solution that meets your organizational and user needs. Once you've done that, you'll find out how to build your virtualized environment, before deploying your virtualized solution. But more than that, we'll also make sure you know everything you need to know about the full range of features on offer, including mobile cloud, so you can use them to take full control of your virtualized infrastructure. Style and approach Focusing on an end-user project, this useful, yet comprehensive guide will show you how to take full advantage of VMware's Horizon 7 solution and how to successfully implement it for your organization.

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