the concise handbook of management a practitioner s approach

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The Concise Handbook Of Management

Author : Jonathan T Scott
ISBN : 9781136430879
Genre : Business & Economics
File Size : 40. 77 MB
Format : PDF
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Discover the practical tips to make you an effective, customer-oriented manager! Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner’s Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories, but also presents commonsense suggestions on the best ways to effectively manage people and things, no matter what type of business you are in. Taking a practitioner’s approach of discussing management issues with customers ultimately in mind, this practical book motivates, is easily understandable, and is entertaining to boot. The Concise Handbook of Management: A Practitioner’s Approach uses succinct chapters with several real stories and case studies designed to clearly illustrate each concept and suggestion. Written with the busy manager in mind, each chapter is compact, clear, true-to-life, and is always aimed at the bottom line. The book includes a small business marketing and promotion checklist, a helpful bibliography, and a useful glossary of terms. The Concise Handbook of Management: A Practitioner’s Approach explores: the first three steps in becoming a good manager understanding the importance of customers getting the most from employees management competencies and styles organizational structures and cultures managing change managing conflict and stress managing teams and workgroups ethics leadership managing time written business communication mastering the skills of a presentation dealing with people in the workplace a small business marketing checklist project or program planning the marketing basics—product—strategy—marketing—pricing developing external and internal customers The Concise Handbook of Management: A Practitioner’s Approach proves the adage that less is more, and has already been called the undergraduate/graduate student’s or practicing manager’s best all-in-one source and reference for simplified management theory and skills.

Case Study Methodtheory And Practice Research And Management Approaches

Author : A. Mustafa
ISBN : 8126910062
Genre : Business enterprises
File Size : 21. 62 MB
Format : PDF, ePub
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Handbook Of Research On Higher Education In The Mena Region Policy And Practice

Author : Baporikar, Neeta
ISBN : 9781466661998
Genre : Education
File Size : 70. 65 MB
Format : PDF, Docs
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"This book examines the need for a paradigm shift in the area of post-secondary education and innovation in the emerging, yet relatively understudied, MENA region"--Provided by publisher.

The Economics Of Competition

Author : George G Djolov
ISBN : 9781317717898
Genre : Business & Economics
File Size : 58. 59 MB
Format : PDF
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A comprehensive examination of the ways competition and innovations level the playing field in the free market The Economics of Competition uses the South African pharmaceutical industry as a case study to cogently challenge accepted economic and regulatory views on competition and monopoly, then re-establishes and emphasizes the importance of foundational economic principles. The book comprehensively explores the concept that monopoly is self-limiting within unrestricted competition, as well as the various market features of competition, innovation, and market power. This detailed examination broadens understanding of the economics of competition for both scholars and practitioners. Competition is seen as a continuous process in a free market. The Economics of Competition thoughtfully explores the competitive process in its two mechanisms, the transfer of market share from one rival to another, and innovation of a new product, new method of production, new market opening, or new source of supply of raw materials. The dynamic nature of the marketplace is thoroughly examined from the author's inside view of the South African pharmaceutical industry. This provides a rare opportunity to closely examine an industry considered to be a monopoly while actively applying economic theories of competition and freedom of choice. The effects of public policy, legislation, and pricing regulations are discussed in detail. The book has several tables and figures to enhance clarity and is extensively referenced. The Economics of Competition discusses: * monopoly and rivalry in the free market * theories of perfect competition * innovation as a controlling variable * pricing and price differentiation * barriers to competition—including historical and contemporary legislative barriers * horizontal mergers and acquisitions as a key aspect of market power * and more! The Economics of Competition is insightful, thought-provoking reading for policymakers as well as anyone practising antitrust law, microeconomics, industrial economics, managerial economics, marketing strategy, theoretical public health, and students and educators of marketing and economics.

The Lean Practitioner S Handbook

Author : Mark Eaton
ISBN : 9780749467746
Genre : Business & Economics
File Size : 47. 40 MB
Format : PDF
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The Lean Practitioner's Handbook bridges the gap between the tools and concepts of Lean and the practical use of the tools. It offers a practical, easily accessible resource for anyone preparing for, implementing or evaluating lean activities covering key areas such as: aspects of a Lean Programme; scoping a programme; value stream mapping; 2P and 3P events; Rapid Improvement Events; managing for daily improvement; engaging the team; spotting problems and communicating progress. In addition, it offers a quick snapshot summary of the key tool and concepts of Lean plus easily applicable templates.

Help Desk Practitioner S Handbook

Author : Barbara Czegel
ISBN : 9781119177784
Genre : Computers
File Size : 66. 80 MB
Format : PDF, Mobi
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Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/

Organizational Resilience

Author : James J. Leflar
ISBN : 9781439841389
Genre : Business & Economics
File Size : 72. 48 MB
Format : PDF, Kindle
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Moving towards resiliency is more than just implanting policy and procedure; it is a process that takes organizations on a winding path requiring patience and tolerance. A good deal of learning will have to take place during the trip and that is why it is necessary to have patience and tolerate the learning process. Organizational Resilience: Managing the Risks of Disruptive Events - A Practitioner’s Guide provides essential management tools that ensure you will succeed in moving an organization towards becoming more resilient. The book explains organizational resilience and how to manage risk through the use of the ANSI/ASIS SPC.1-2009 Standard. It outlines a concise, clearly understandable approach to successfully addressing the various challenges and techniques necessary to plan, prepare, and implement organizational resilience management in any organization. The authors cut through the complexities and identify the key issues and methods for successful implementation. They focus on organizational resilience management as an integral component of an overall business and risk management strategy. They also explore how organizational resilience creates value for the organization and can be applied to both the private and public sectors. Building a resilient organization is a cross-disciplinary and cross-functional endeavor; therefore "practitioners" may come from a variety of disciplines, all of which contribute to helping the organization achieve its objectives. This book provides valuable and much-needed guidance that enables practitioners to achieve the desired goals of effective organizational resilience through cost-effective methods.

Transcending Business Boundaries

Author : Kanter
ISBN : 0000913081
Genre :
File Size : 48. 23 MB
Format : PDF, ePub, Docs
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Violence Assessment And Intervention

Author : James S. Cawood, CPP
ISBN : 1420071130
Genre : Law
File Size : 20. 28 MB
Format : PDF, Mobi
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Behavioral science has revealed a wealth of information concerning violence assessment in a wide variety of situations, but the challenge confronted by those dealing with potentially hostile populations is the effective application of this knowledge. Now in its second edition, Violence Assessment and Intervention: The Practitioner’s Handbook, Second Edition supplies concrete, practical approaches to applying behavioral science to threats of violence in communities, businesses, and schools, and describes how to effectively intervene to preserve the safety of victims. Grounded in the authors’ experience in successfully assessing and managing thousands of cases in a variety of contexts and environments, this practical handbook provides a precise methodology for analyzing potential threat situations and taking action before tragedy occurs. The book begins by demonstrating the violence risk assessment process from the point of the initial call and proceeds through the steps that quantify the situation and determine the appropriate response. The next section covers information gathering, victimology, and formulas and tools for risk assessment. Finally, the book explores organizational influences, ethics, security and consultation issues, and laws related to violence assessment. New to the Second Edition: Previous chapters updated New case histories Advice on how to obtain additional behavioral information in victim and witness interviews An examination of ethical problems caused by unqualified assessors A chapter on post-secondary education which addresses the problem of school shootings An in-depth look at which assessment tools work and which are ineffective The continued occurrence of terrorist attacks and mass murders in workplaces and schools makes the revision for this book a timely one. The authors’ presentation of practical, effective methods of violence risk assessment and intervention takes a step forward in protecting people at risk from these catastrophic and concerted acts of violence.

The Marketing Research Guide

Author : Robert E. Stevens
ISBN : IND:30000102080086
Genre : Business & Economics
File Size : 81. 51 MB
Format : PDF, Mobi
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Here is the newest edition of a marketing research classic-the original edition was named an Outstanding Academic Book by Choice Magazine-updated to include essential information about online sources of data and Internet surveys, as well as an advanced statistical analysis chapter. You'll find step-by-step instructions to take you through the complete marketing research process, plus worksheets, sample proposals, questionnaires, and a copy of a final report-all designed to clarify the "how," "when," and "why" of marketing research. Book jacket.

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