the crisis manager facing disasters conflicts and failures routledge communication series

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The Crisis Manager

Author : Otto Lerbinger
ISBN : 9781136594144
Genre : Business & Economics
File Size : 42. 76 MB
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Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today’s world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization’s most valuable asset – its reputation – The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises – natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization’s policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers.

Culture And Crisis Communication

Author : Amiso M. George
ISBN : 9781119081883
Genre : Language Arts & Disciplines
File Size : 58. 53 MB
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A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers the role of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.

Preparing For Terrorism

Author : George Buck
ISBN : IND:30000087939504
Genre : Political Science
File Size : 72. 87 MB
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Today more than ever, communications center professionals who receive and/or dispatch emergency services can use a valuable resource like Preparing for Terrorism: The Public Safety Communicator’s Guide. This book starts with an overview of national and international terrorism, while emphasis throughout the book is on how to prepare communications center staff and their families for a terrorist event by providing them with well-thought out employee emergency plans and contingencies. Issues involved in protecting the physical security of the building, communications towers, and back-up sites are examined. Solutions to communications problems, such as cellular and landline telephone overload situations, are addressed as well. The potential effect of a terrorist attack on operators worried about family and friends, as well as Critical Incident Stress Debriefing (CISD) procedures, is also discussed in detail. The result is a book that provides readers with a rare opportunity to look at terrorism preparedness from the point-of-view of the communications center, the first link to safety for 98% of the U.S. population now covered by 9-1-1 operators. As cellular phones become the norm, and terrorist events are relayed as they unfold, these emergency communication centers and the individuals who staff them will remain on the frontlines, working to coordinate the efforts of first responders, as well as the influx of local, state, and federal resources that follows any terrorist incident.

The Crisis Manager

Author : Otto Lerbinger
ISBN : 0805823867
Genre : Business & Economics
File Size : 83. 36 MB
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As crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers. Organized into four parts, this book: * provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies; * supplements the recommended strategies on how to improve management performance so that future crises can be averted; * examines the causes that lead up to crises, enabling a manager to take preventive action; * recognizes the central role of crisis communication when a crisis event occurs; * assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and * urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises.

Financial Environment And Business Development

Author : Mehmet Huseyin Bilgin
ISBN : 9783319399195
Genre : Business & Economics
File Size : 37. 9 MB
Format : PDF
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This volume focuses on the latest findings concerning financial environment research and the effects on business. Major topics addressed range from finance-driven globalization, contagion risk transmission, financial sustainability, and bank efficiency, to oil price shocks and spot prices research. Further topics include family business, business valuation, public sector development and business organization in the globalized environment. This book features selected peer-reviewed articles from the 16th EBES conference in Istanbul, where over 270 papers were presented by 478 researchers from 56 countries.

Routledge Handbook Of Gender And Environment

Author : Sherilyn MacGregor
ISBN : 9781134601608
Genre : Business & Economics
File Size : 90. 6 MB
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The Routledge Handbook of Gender and Environment gathers together state-of-the-art theoretical reflections and empirical research from leading researchers and practitioners working in this transdisciplinary and transnational academic field. Over the course of the book, these contributors provide critical analyses of the gender dimensions of a wide range of timely and challenging topics, from sustainable development and climate change politics, to queer ecology and interspecies ethics in the so-called Anthropocene. Presenting a comprehensive overview of the development of the field from early political critiques of the male domination of women and nature in the 1980s to the sophisticated intersectional and inclusive analyses of the present, the volume is divided into four parts: Part I: Foundations Part II: Approaches Part III: Politics, policy and practice Part IV: Futures. Comprising chapters written by forty contributors with different perspectives and working in a wide range of research contexts around the world, this Handbook will serve as a vital resource for scholars, students, and practitioners in environmental studies, gender studies, human geography, and the environmental humanities and social sciences more broadly.

Human Security In Turkey

Author : Alpaslan Özerdem
ISBN : 9781136658105
Genre : History
File Size : 43. 54 MB
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This edited volume explores human security challenges in the context of Turkey. Turkey occupies a critical geopolitical position between Europe, the Middle East and the Caucasus. It is an important peace-broker in regional conflicts and a leading country in peacekeeping operations, and has been a generous donor for disaster response around the world. However, Turkey is also facing a number of fundamental sociocultural and development challenges and its internal stability is affected by a protracted armed conflict based on Kurdish separatism. In other words, Turkey is at a crossroads in its transformation from a state-centred security perspective to one based on human security. To explore selected human security challenges within a wider context of peace and development, this volume focuses on a number of key issues in relation to democratization and social cohesion, before going on to investigate the role of Turkey as an agent of peace in the international context. Written by academics from the fields of peace studies, international relations, politics and development studies, the discussions examine and highlight the issues that Turkey must overcome if it is to successfully strengthen its human security trajectories in the near future. This book will be of much interest to students of human security, Turkish politics, conflict management, peace studies and IR in general.

Reporting Disaster On Deadline

Author : Kent Collins
ISBN : 9780805861662
Genre : Language Arts & Disciplines
File Size : 80. 78 MB
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This essential resource is among the first to focus specifically and comprehensively on journalistic coverage of disasters. It demonstrates the application of scholarship and theory to professional practice, and includes a crash book template with logistical and information-collection requirements. --

The Architecture Of Edwin Maxwell Fry And Jane Drew

Author : Iain Jackson
ISBN : 9781317044864
Genre : Architecture
File Size : 66. 17 MB
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Maxwell Fry and Jane Drew were pioneers of Modern Architecture in Britain and its former colonies from the late 1920s through to the early 1970s. As a barometer of twentieth century architecture, their work traces the major cultural developments of that century from the development of modernism, its spread into the late-colonial arena and finally, to its re-evaluation that resulted in a more expressive, formalist approach in the post-war era. This book thoroughly examines Fry and Drew's highly influential 'Tropical Architecture' in West Africa and India, whilst also discussing their British work, such as their post World War II projects for the Festival of Britain, Harlow New Town, Pilkington Brothers’ Headquarters and Coychurch Crematorium. It highlights the collaborative nature of Fry and Drew's work, including schemes undertaken with Elizabeth Denby, Walter Gropius, Denys Lasdun, Pierre Jeanneret and Le Corbusier. Positioning their architecture, writing and educational endeavours within a wider context, this book illustrates the significant artistic and cultural contributions made by Fry and Drew throughout their lengthy careers.

Crisis Communications

Author : Kathleen Fearn-Banks
ISBN : 9781136955969
Genre : Business & Economics
File Size : 73. 57 MB
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Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks examines the steps of choosing the appropriate words to convey a message, selecting the method and channels for delivering the message, and identifying and targeting the most appropriate publics or audiences. She also addresses such important topics as avoiding potential mismanagement of communication in crisis situations. Key features of this fourth edition are: six new cases, including several international crises current discussion of communications technology as it relates to crises a Companion Website -- www.routledge.com/textbooks/fearn-banks -- with additional cases as well as supplemental materials for students and classroom resources for instructors. A Student Workbook is also available for use with this volume, providing additional pedagogy for each chapter, including discussion questions, activities, key terms, case exercises, and worksheets. Utilizing both classic and contemporary cases of real-world situations, Crisis Communications provides students in public relations and business with real-world perspectives and valuable insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.

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