the infinite resource creating and leading the knowledge enterprise jossey bass business management

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The Infinite Resource

Author : William E. Halal
ISBN : UOM:39076001871461
Genre : Business & Economics
File Size : 31. 19 MB
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Seventeen prominent scholars, consultants, business and government leaders take an informed look at the reigning organization structure of tomorrow. Their incisive observations constitute a state-of-the-art appraisal of emerging organizational forms. Includes "real-time" examinations of knowledge-change efforts underway at Bell Atlantic, MCI, VISA International, among other organizations.

Knowledge Management

Author : Herwig Rollett
ISBN : 9781461503453
Genre : Computers
File Size : 32. 92 MB
Format : PDF, ePub
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A compact guide to knowledge management, this book makes the subject accessible without oversimplifying it. Organizational issues like strategy and culture are discussed in the context of typical knowledge management processes. The focus is always on pointing out all the issues that need to be taken into account in order to make knowledge management a success. The book then goes on to explore the role of information technology as an enabler of knowledge management relating various technologies to the knowledge management processes, showing the reader what can, and what cannot, be achieved through technology. Throughout the book, references to lessons learned from past projects underline the arguments. Managers will find this book a valuable guide for implementing their own initiatives, while researchers and system designers will find plenty of ideas for future work.

Creating The Discipline Of Knowledge Management

Author : Michael Stankosky
ISBN : 9781136413544
Genre : Business & Economics
File Size : 85. 29 MB
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In this book Dr. Michael Stankosky, founder of the first doctoral program in knowledge management, sets out to provide a rationale and solid research basis for establishing Knowledge Management (KM) as an academic discipline. While it is widely known that Knowledge is the driver of our knowledge economy, Knowledge Management does not yet have the legitimacy that only rigorous academic research can provide. This book lays out the argument for KM as a separate academic discipline, with its own body of knowledge (theoretical constructs), guiding principles, and professional society. In creating an academic discipline, there has to be a widely accepted theoretical construct, arrived at by undergoing scholarly scientific investigation and accompanying rigor. This construct becomes the basis for an academic curriculum, and proven methodologies for practice. Thus, the chapters in this book bridge theory and practice, providing guiding principles to those embarking on or evaluating the merits of a KM program. As a methodology itself for undertaking the development of a body of knowledge, a KM Research Map was developed to guide scholars, researchers, and practitioners. This book presents this map, and showcases cutting-edge scholarship already performed in this nascent field by including the dissertation results of eleven KM scholar/practitioners.

Hidden Assets

Author : Charles Ehin
ISBN : 1402080816
Genre : Business & Economics
File Size : 67. 90 MB
Format : PDF
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Provides insights in cutting-edge models to put to practical use in order to increase an organaization's intellectual capital and new knowledge. Softcover version of the original that published in August 2004. Testimonials "Finally, a real breakthrough in management theory and philosophy. In Hidden Assets Ehin breaks the mold of current management thinking and presents a comprehensive and practical framework specifically designed for the knowledge economy." (Chris Tomecek, President, Bank of New York Separate Accounts Division) "Where was all of this when I needed it??? Over 40 years of management knowledge, experience, and tools packed into one book! What an incredible jump-start into a management career found in one quick-read work!" (Peter F. Gerity, Ph.D., Vice President for Academic Affairs, New Mexico Tech)

Strategic Customer Care

Author : Stanley A. Brown
ISBN : 0471643424
Genre : Business & Economics
File Size : 60. 38 MB
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How to successfully apply the principles of customer care in any company Most organizations today recognize the importance of improving customer care—the need to go beyond traditional customer service and truly manage customers as assets—but only about 6% apply its principles effectively. This book fully explains the three stages in the evolution of customer care. Readers will be guided through the process of acquiring customers, retaining them through segmentation and management of the relationship, and targeting their most significant marketing efforts to the most profitable segments. Shows companies how to identify where they are in their own evolutionary process Outlines successes and failures of companies, including Sears, CIBC, AT&T/Matrixx, Kodak, FedEx, and more

The One To One Fieldbook

Author : Don Peppers
ISBN : IND:30000061662015
Genre : Business & Economics
File Size : 21. 96 MB
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A practical guide to implementing the one-to-one marketing principles that Don Peppers and Martha Rogers have made famous throughout corporate America in their bestselling books The One to One Future and Enterprise One to One. Every day, all around the world, managers worry about the declining loyalty of their customers. Customers are being wooed ever more feverishly by competitors offering better prices, better deals--a process that has dramatically accelerated with the growth of the Internet. As information about customers becomes more plentiful and detailed, and as customers themselves become more interactive with the companies they buy from, business success hinges increasingly on creating long-term, profitable, "one-to-one" customer relationships. One-to-one marketing is nothing short of a revolution. Dell, Cisco, FedEx, Owens Corning, American Express,, Hewlett-Packard, and BellSouth, among others, have built their success on enhancing customer knowledge and interaction. Yet managers and executives today find themselves wrestling with the issue of how to become a part of this revolution. That's why one-to-one marketing pioneers Don Peppers, Martha Rogers, and Bob Dorf wrote this book. The One to One Fieldbook is the first hands-on manual for implementing customer relationship management programs, featuring step-by-step guidance on how to initiate, evaluate, and upgrade one-to-one initiatives. Among the topics covered in the book: how to determine whether you're ready to undertake a one-to-one program, how to evaluate what different customers are worth to your business, and how to customize your products or services. It includes chapters on gathering customer information, on how to measure results, on how to use the power of the World Wide Web--and much more. Each chapter features checklists of things to do, activities to enhance one-to-one skills, and questionnaires to evaluate your progress. A complete toolkit for companies implementing customer relationship programs, The One to One Fieldbook will help you identify your best customers, keep them longer, and grow them bigger--so that you can compete more successfully in the Interactive Age.

The Futurist

Author :
ISBN : UOM:39015068861890
Genre : Forecasting
File Size : 47. 22 MB
Format : PDF, Kindle
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Leadership Resources

Author :
ISBN : CORNELL:31924088578392
Genre : Leadership
File Size : 30. 45 MB
Format : PDF
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The Knowledge Management Yearbook

Author : James W. Cortada
ISBN : 0750672587
Genre : Knowledge management
File Size : 33. 46 MB
Format : PDF, ePub
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An indispensable volume for any professional helping to shape his or her organization's knowledge strategy, this yearbook covers the nature of knowledge and its management, knowledge-based strategies, knowledge management and organizational learning, and knowledge tools, techniques, and processes.

Managing Human Resources

Author : Susan E. Jackson
ISBN : 032400415X
Genre : Personnel - Direction
File Size : 77. 19 MB
Format : PDF, Mobi
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New edition of a text that offers coverage of the latest research findings about how successful organizations manage human resources in order to compete effectively in a dynamic global environment. Each of the 16 chapters opens with real-life examples that illustrate how human resource professionals, managers, and other employees can work together to enhance organizational effectiveness. Boxed inserts focus attention on five overarching challenges -- managing strategically, managing teams, and managing diversity, globalization, and change.

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