the passenger has gone digital and mobile accessing and connecting through information and technology

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The Passenger Has Gone Digital And Mobile

Author : Nawal K. Taneja
ISBN : 9781317021704
Genre : Technology & Engineering
File Size : 69. 47 MB
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Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.

Airline Industry

Author : Nawal K. Taneja
ISBN : 9781317183075
Genre : Business & Economics
File Size : 89. 99 MB
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Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn’t build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play-customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators.

Re Platforming The Airline Business

Author : Nawal K. Taneja
ISBN : 9780429768972
Genre : Transportation
File Size : 55. 92 MB
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Airline business models continue to be shaped by powerful forces relating to customers, complexities and regulators. However, at the same time, there are emerging technologies that can help airlines cater to the needs of their changing customer bases and manage the complexities of the business. In his previous books, Nawal Taneja has deliberated on these forces and how the airline industry is poised for disruptive change that could come from within or outside of the industry. He also discussed the point that the airline planning systems and process in use are neither contemporary nor sufficiently integrated to meet the changing needs of customers who now are looking for outcomes, not products. In Re-platforming the Airline Business: To Meet Travelers' Total Mobility Needs, Taneja not only reiterates the need for transformation of the airline business but provides a map of the transformational process. This book proposes that different sectors of the aviation industry, particularly airlines and airports, should consider using not just a wide array of technologies (Artificial Intelligence, biometrics, blockchain, and the Internet of Things), but also specifically-designed customer-centric platforms to make informed decisions and to develop and implement transformative strategies to meet travelers’ total mobility needs. These technologies and platforms can enable airlines and airports to achieve scale and scope as well as agility and flexibility (through strategic partnerships) to offer intelligently aggregated travel-related services right now. Subsequently, they will enable various members in the travel chain to provide solutions to travelers’ global mobility requirements, effectively and with better experiences.

Progress In Astronautics And Aeronautics

Author : Takashi Iida
ISBN : 1600864503
Genre : Artificial satellites in telecommunication
File Size : 49. 66 MB
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Integration Of Paratransit And Fixed Route Transit Services

Author : Richard Weiner
ISBN : 9780309098168
Genre : Bus lines
File Size : 79. 40 MB
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Future Crimes

Author : Marc Goodman
ISBN : 9781473508460
Genre : True Crime
File Size : 53. 77 MB
Format : PDF, Kindle
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* THE NEW YORK TIMES BESTSELLER * * Future-proof yourself and your business by reading this book * Technological advances have benefited our world in immeasurable ways, but there is an ominous flipside. Criminals are often the earliest, and most innovative, adopters of technology and modern times have led to modern crimes. Today's criminals are stealing identities, draining online bank-accounts and wiping out computer servers. It's disturbingly easy to activate baby cam monitors to spy on families, pacemakers can be hacked to deliver a lethal jolt, and thieves are analyzing your social media in order to determine the best time for a home invasion. Meanwhile, 3D printers produce AK-47s, terrorists can download the recipe for the Ebola virus, and drug cartels are building drones. This is just the beginning of the tsunami of technological threats coming our way. In Future Crimes, Marc Goodman rips open his database of hundreds of real cases to give us front-row access to these impending perils. Reading like a sci-fi thriller, but based in startling fact, Goodman raises tough questions about the expanding role of technology in our lives. Future Crimes is a call to action for better security measures worldwide, but most importantly, will empower readers to protect themselves against these looming technological threats - before it's too late.

Communication Technologies For Vehicles

Author : Marion Berbineau
ISBN : 9783642379741
Genre : Computers
File Size : 36. 40 MB
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This book constitutes the joint refereed proceedings of the 5th International Workshop on Communication Technologies for Vehicles/Trains, Nets4Cars 2013 and Nets4Trains 2013, held in Vilnius, Lithuania, in May 2013. The 12 full papers of the road track and 5 full papers of the rail track presented together with 3 invited talks were carefully reviewed and selected from 24 submissions. They address topics such as intra-vehicle, inter-vehicle and vehicle to infrastructure communications (protocols and standards), mobility and traffic models (models, methodologies, and techniques), testing, and applications.

Real Time Traveler Information Systems

Author : D. Deeter
ISBN : 9780309098427
Genre : Helplines
File Size : 80. 5 MB
Format : PDF
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This synthesis reports on the state of the practice in real-time traveler information systems. Emphasis is placed on the needs and expectations of travelers, the current status of a variety of traveler information systems in the United States, available and emerging data sources, and business models for sustaining traveler information. This synthesis will benefit state DOT transportation managers and others that provide or seek to provide affordable, accurate, timely, and effective information in a format that travelers can use.

Managing Information Technology

Author : Edley Wainright Martin
ISBN : 0130646369
Genre : Computers
File Size : 32. 83 MB
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'Managing Information Technology' focuses on management of information technology topics vital to a successful career as a manager. The text has been completely updated to reflect the rapid changes in information technology and new types of business applications. The range of case study options enables customization of the course for MBAs.

Aviation Week Space Technology

Author :
ISBN : UCSD:31822032919615
Genre : Aeronautics
File Size : 59. 86 MB
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