be our guest revised and updated edition perfecting the art of customer service the disney institute leadership series

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Be Our Guest Revised And Updated Edition

Author : The Disney Institute
ISBN : 9781423140146
Genre : Juvenile Nonfiction
File Size : 70. 45 MB
Format : PDF, ePub
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Be Our Guest

Author : The Disney Institute
ISBN : PSU:000057229805
Genre : Juvenile Fiction
File Size : 68. 84 MB
Format : PDF, Mobi
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Leadership In Nonprofit Organizations

Author : Kathryn A. Agard
ISBN : 9781412968867
Genre : Business & Economics
File Size : 51. 16 MB
Format : PDF, ePub
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Leadership in Non-Profit Organizations tackles issues and leadership topics for those seeking to understand more about this dynamic sector of society. A major focus of this two-volume reference work is on the specific roles and skills required of the non-profit leader in voluntary organizations. Key features include: contributions from a wide range of authors who reflect the variety, vibrancy and creativity of the sector itself an overview of the history of non-profit organizations in the United States description of a robust and diverse assortment of organizations and opportunities for leadership an exploration of the nature of leadership and its complexity as exemplified in the non-profit sector availability both in print and online - this title will form part of the 2010 Encyclopedia Collection on SAGE Reference Online. The Handbook includes topics such as: personalities of non-profit leaders vision and starting a nonprofit organization nonprofit law, statutes, taxation and regulations strategic management financial management collaboration public relations for promoting a non-profit organization human resource policies and procedures.

Services Marketing

Author : Jochen Wirtz
ISBN : 9781944659035
Genre : Business & Economics
File Size : 64. 42 MB
Format : PDF, Docs
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Services Marketing: People, Technology, Strategy is the eighth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media and case examples. This textbook takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. Featuring cases and examples from all over the world, Services Marketing: People, Technology, Strategy is suitable for students who want to gain a wider managerial view of Services Marketing.

Leading Your Business To The Next Level

Author : Rodney Page
ISBN : 0275987493
Genre : Business & Economics
File Size : 83. 7 MB
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For owners and managers of entrepreneurial businesses--a hands-on guide to managing the transition from startup to profitable growth.

American Book Publishing Record

Author :
ISBN : STANFORD:36105111051640
Genre : Books
File Size : 37. 23 MB
Format : PDF, Kindle
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Group Practice Journal

Author :
ISBN : NWU:35556035765429
Genre : Group medical practice
File Size : 72. 56 MB
Format : PDF, ePub, Mobi
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The Conference Board Review

Author :
ISBN : UCLA:L0098562846
Genre : Business
File Size : 24. 51 MB
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Retailing Management

Author : Michael Levy
ISBN : UOM:39076002831845
Genre : Business & Economics
File Size : 55. 3 MB
Format : PDF, ePub
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Retailing Management by Levy and Weitz is the best-selling textbook in the retailing market. Retailing is a high tech, global, growth industry that provides challenging and rewarding career opportunities for college graduates. This book and its corresponding tools and exercises were written to expose students to the excitement of retailing and prepare them for a career in retailing and related fields. Known for its strategic look at retailing and current coverage, this new 7th edition continues to be organized around a model of strategic decision-making. One of the major advantages of the Levy/Weitz approach is the text’s readability, organization, and its emphasis on how students can come to grips with real retailing issues and be able to solve problems. The text’s logical organization around a decision-making process allows readers to learn about the process of strategic decisions first before moving on to decision implementation. The implementation decisions are broken down into merchandise management decisions and store management decisions, just as they would be in a real retailing setting. The text provides a balanced treatment of strategic, “how to,” and conceptual material, in a highly readable and interesting format. The seventh edition continues its cutting edge coverage on the latest topics and developments in retailing including globalization; customer relationship management programs; multi-channel retailing; supply chain management, the use of the Internet to improve operating efficiencies and customer service; and legal, ethical and cooperate social responsibility issues.. Students indicate that this text is a “good read” because of the numerous examples of retailers, their practices, the interesting retail facts in the margins, and eye catching design and layout.

Behavior In Organizations

Author : Jerald Greenberg
ISBN : 0131542842
Genre : Business & Economics
File Size : 87. 86 MB
Format : PDF, Mobi
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This book provides managers with basic information about people and their behavior within the context of a business environment. This new edition reflects recent changes in the field of organizational behavior, and has more of a hands-on orientation than previous editions. By examining factors that contribute to an ever-changing business world, it will teach managers to develop, train, and motivate high-performance employees. This book covers such topics as motivation, feedback, influence, and stress-coping techniques, as well as culture, creativity and innovation, developing work teams, work-related attitudes, and organizational structure, design and technology. For human resources managers, general managers, team-builders, and personnel specialists.

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