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Chatbot Research And Design

Author : Asbjørn Følstad
ISBN : 9783030395407
Genre : Computers
File Size : 48. 39 MB
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This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions. The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Proceedings Of The 8th International Conference On Kansei Engineering And Emotion Research

Author : Hiroko Shoji
ISBN : 9789811578014
Genre : Technology & Engineering
File Size : 68. 72 MB
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This book gathers a selection of refereed papers presented at the 8th International Conference on Kansei Engineering and Emotion Research 2020 (KEER 2020), which was held in Tokyo, Japan, 7–9 September 2020. The contributions address the latest advances in and innovative applications of Kansei Engineering and Emotion Research and related topics. This book caters researchers and graduate students in the field of design, art, Kansei engineering, and other engineering fields, psychology, physiology, and education.

Internet Science

Author : Svetlana S. Bodrunova
ISBN : 9783030014377
Genre : Computers
File Size : 82. 79 MB
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This book constitutes the proceedings of the 5th International Conference on Internet Science held in St. Petersburg, Russia, in October 2018. The 23 papers presented were carefully reviewed and selected for inclusion in this volume. They were organized in topical sections named: risks on the Internet: detecting harmful content and discussing regulation; methodologies for studies of online audiences; and online media and public issues.

Hci International 2020 Late Breaking Papers Cognition Learning And Games

Author : Constantine Stephanidis
ISBN : 9783030601287
Genre :
File Size : 23. 40 MB
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Extending The Boundaries Of Design Science Theory And Practice

Author : Bengisu Tulu
ISBN : 9783030195045
Genre : Computers
File Size : 24. 32 MB
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This book constitutes the thoroughly refereed proceedings of the 14th International Conference on Designing for a Digital and Globalized World, DESRIST 2019, held Worcester, MA, USA, June 2019. The 20 revised full papers included in the volume were carefully reviewed and selected from 54 submissions. They are organized in the following topical sections: Design Science Research Theory and Methodology; Design Science Research Applications in Healthcare; Design Science Research Applications in Data Science; and Design Science Research Applications in Emerging Topics.

Design And Performance Assessment Of A Customer Service Chatbot

Author : Nicolas Christe
ISBN : OCLC:1060149181
Genre :
File Size : 34. 4 MB
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The recent developments of artificial intelligence and natural language processing have opened opportunities to reinvent customer service by disrupting the traditional conception of online customer interactions. However, beyond the apparent potential of those innovative technologies, leveraging chatbots, namely automatized conversational agents, in customer service brings implications and impacts which still needed to be explored and analyzed. The purpose of this thesis is therefore to theoretically and empirically investigate the potential of a customer service chatbot and to identify the underlying parameters of its performance, through the design, development and assessment of a chatbot prototype. Overall, this thesis produces three complementary artefacts: a performance evaluation model to analyze the impact of an online customer service, a context-specific Design Science Research methodology for the chatbot development and a working customer service chatbot prototype. All those elements are demonstrated and evaluated in the real context of a Swiss music and art festival, resulting in the identification of key practical implications for such a strategy.

Internet Science

Author : Sotiris Diplaris
ISBN : 9783319775470
Genre : Computers
File Size : 34. 63 MB
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This book constitutes the refereed post-conference proceedings of 4 workshops, held at the 4th International Conference on Internet Science, Thessaloniki, Greece, in November 2017: the Second International Workshop on the Internet for Financial Collective Awareness and Intelligence, IFIN 2017, the International Workshop on Data Economy 2017, the International Workshop on Digital Technology to Support Social Innovation, DSI 2017, and the International Workshop on Chatbot Research and Design, CONVERSATIONS 2017. The 17 full papers presented together with one short paper were carefully reviewed and selected from 27 submissions. The contributions of the IFIN workshop focus on a multidisciplinary dialogue on how to use the internet to promote financial awareness and capability among citizens whereas the papers of the Data Economy workshop show how online data change economy and business. The aim of the DSI workshop was to collect the lessons learned from different platforms and settings, and to understand the requirements and challenges for building and using digital platforms to effectively engage broad participation in the social innovation process. The papers of the Conversations workshop explore the brave new world of human-computer communication through natural language, gathering latest developments in chatbots research and design.

Hands On Chatbots And Conversational Ui Development

Author : Srini Janarthanam
ISBN : 9781788298339
Genre : Computers
File Size : 29. 38 MB
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Build over 8 chatbots and conversational user interfaces with leading tools such as Chatfuel, Dialogflow, Microsoft Bot Framework, Twilio, Alexa Skills, and Google Actions and deploying them on channels like Facebook Messenger, Amazon Alexa and Google Home Key Features Understand the different use cases of Conversational UIs with this project-based guide Build feature-rich Chatbots and deploy them on multiple platforms Get real-world examples of voice-enabled UIs for personal and home assistance Book Description Conversation as an interface is the best way for machines to interact with us using the universally accepted human tool that is language. Chatbots and voice user interfaces are two flavors of conversational UIs. Chatbots are real-time, data-driven answer engines that talk in natural language and are context-aware. Voice user interfaces are driven by voice and can understand and respond to users using speech. This book covers both types of conversational UIs by leveraging APIs from multiple platforms. We'll take a project-based approach to understand how these UIs are built and the best use cases for deploying them. We'll start by building a simple messaging bot from the Facebook Messenger API to understand the basics of bot building. Then we move on to creating a Task model that can perform complex tasks such as ordering and planning events with the newly-acquired-by-Google Dialogflow and Microsoft Bot framework. We then turn to voice-enabled UIs that are capable of interacting with users using speech with Amazon Alexa and Google Home. By the end of the book, you will have created your own line of chatbots and voice UIs for multiple leading platforms. What you will learn Design the flow of conversation between the user and the chatbot Create Task model chatbots for implementing tasks such as ordering food Get new toolkits and services in the chatbot ecosystem Integrate third-party information APIs to build interesting chatbots Find out how to deploy chatbots on messaging platforms Build a chatbot using MS Bot Framework See how to tweet, listen to tweets, and respond using a chatbot on Twitter Publish chatbots on Google Assistant and Amazon Alexa Who this book is for This book is for developers who are interested in creating interactive conversational UIs/Chatbots. A basic understanding of JavaScript and web APIs is required.

Building An Arithmetic Mathematic Assistant Chatbot

Author : Oladimeji Hamzat
ISBN : 9783656956273
Genre : Technology & Engineering
File Size : 48. 23 MB
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Project Report from the year 2014 in the subject Engineering - Robotics, grade: 69%, University of Huddersfield, course: Computer Science, language: English, abstract: This project is about an arithmetic/mathematic chatbot (a chatbot is an artificial intelligence dialog system or an application that communicates with users and tries to deceive the users like it is human) that helps users with mathematical questions by answering questions that has been asked by a user through a textual method. The Chatbot will be produced as a computer application with a huge support of wolfram alpha and pandorabot that provides answers to the queries entered by users. The product is mostly centred for people within the age of 10 to 50 who are interested in knowing more about a mathematical problem.

Building An Enterprise Chatbot

Author : Abhishek Singh
ISBN : 9781484250341
Genre : Computers
File Size : 47. 1 MB
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Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You’ll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples. In the next sections, you'll design and implement the backend framework of a typical chatbot from scratch. You will also explore some popular open-source chatbot frameworks such as Dialogflow and LUIS. The authors then explain how you can integrate various third-party services and enterprise databases with the custom chatbot framework. In the final section, you'll discuss how to deploy the custom chatbot framework on the AWS cloud. By the end of Building an Enterprise Chatbot, you will be able to design and develop an enterprise-ready conversational chatbot using an open source development platform to serve the end user. What You Will Learn Identify business processes where chatbots could be used Focus on building a chatbot for one industry and one use-case rather than building a ubiquitous and generic chatbot Design the solution architecture for a chatbot Integrate chatbots with internal data sources using APIs Discover the differences between natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) Work with deployment and continuous improvement through representational learning Who This Book Is ForData scientists and enterprise architects who are currently looking to deploy chatbot solutions to their business.

Studies In Conversational Ux Design

Author : Robert J. Moore
ISBN : 9783319955797
Genre : Computers
File Size : 30. 28 MB
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As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.

Oracle Digital Assistant

Author : Luc Bors
ISBN : 9781484254226
Genre : Computers
File Size : 53. 34 MB
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Use this book as an on-ramp to the development of enterprise-grade chatbots and digital assistants. It is based on real-life experience and explains everything you need to know to start building your own digital assistant (DA) using Oracle technologies. You will become familiar with the concepts involved in DA development from both a user experience and technical point of view. You will learn to create DAs using Oracle technologies, including the Oracle Digital Assistant Cloud. In the first part of the book, you will learn the basic principles of the digital assistant (AKA Chatbot) technology. You will be guided through the steps involved in designing a DA, including how to make sure that the user receives a satisfying experience when using the assistant. In the second part of the book, you will learn how to implement the digital assistant that was designed in the first part. You will begin with a basic implementation, later enhancing that implementation with agents, multi-language support, and webviews. The final part of the book adds a deep dive into custom component development with an example around sentiment analysis and speech. What You Will Learn Design digital assistants to meet business requirements Implement a great user experience for your digital assistants Translate digital assistant design into real implementations Build multi-language support into your assistants Enhance digital assistants with webviews Create custom components to extend feature sets Who This Book Is For Designers and developers who want to implement digital assistants using Oracle technologies and the cloud platform. This book is ideal for readers new to creating digital assistants, and covers aspects of design, including user experience design, before moving into the technical implementation. Readers experienced in creating digital assistants on other platforms will find the book useful for making the transition to Oracle technologies and the Oracle Digital Assistant Cloud.

Design User Experience And Usability Design Philosophy And Theory

Author : Aaron Marcus
ISBN : 9783030235703
Genre : Computers
File Size : 62. 27 MB
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The four-volume set LNCS 11583, 11584, 11585, and 11586 constitutes the proceedings of the 8th International Conference on Design, User Experience, and Usability, DUXU 2019, held as part of the 21st International Conference, HCI International 2019, which took place in Orlando, FL, USA, in July 2019. The total of 1274 papers and 209 posters included in the 35 HCII 2019 proceedings volumes was carefully reviewed and selected from 5029 submissions. DUXU 2019 includes a total of 167 regular papers, organized in the following topical sections: design philosophy; design theories, methods, and tools; user requirements, preferences emotions and personality; visual DUXU; DUXU for novel interaction techniques and devices; DUXU and robots; DUXU for AI and AI for DUXU; dialogue, narrative, storytelling; DUXU for automated driving, transport, sustainability and smart cities; DUXU for cultural heritage; DUXU for well-being; DUXU for learning; user experience evaluation methods and tools; DUXU practice; DUXU case studies.

International Workshop On Evidence Based Technology Enhanced Learning

Author : Pierpaolo Vittorini
ISBN : 9783642288012
Genre : Computers
File Size : 35. 4 MB
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Research on Technology Enhanced Learning (TEL) investigates how information and communication technologies can be designed in order to support pedagogical activities. The workshop proceedings collects contributions concerning evidence based TEL systems, like their design following EBD principles as well as studies or best practices that educators, education stakeholders or psychologists used to diagnose or improve their students' learning skills, including students with specific difficulties. The international ebTEL’12 workshop wants to be a forum in which TEL researchers and practitioners alike can discuss ideas, projects, and lessons related to ebTEL. The workshop takes place in Salamanca, Spain, on March 28th-30th 2012.

Emotionally Intelligent Design

Author : Pamela Pavliscak
ISBN : 9781491953112
Genre : Computers
File Size : 78. 61 MB
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As technology becomes deeply integrated into every aspect of our lives, we’ve begun to expect more emotionally intelligent interactions. But smartphones don’t know if we’re having a bad day, and cars couldn’t care less about compassion. Technology is developing more IQ, but it still lacks EQ. In this book, Pamela Pavliscak—design researcher and advisor to Fortune 500 companies—explores new research about emotion, new technology that engages emotion, and new emotional design practices. Drawing on her own research and the latest thinking in psychology, neuroscience, and behavioral economics, Pamela shows you how design can help promote emotional well-being. You’ll learn: How design has transformed emotion and how tech is transforming it again New principles for merging emotional intelligence and design thinking How to use a relationship model for framing product interactions and personality Methods for blending well-being interventions with design patterns How emotional resonance can guide designers toward ethical futures Implications of emotionally intelligent technology as it scales from micro- to mega-emotional spheres

Factors Influencing Customer Satisfaction Differences Between E Commerce And Voice Commerce

Author : Daniel Kraus
ISBN : 9783668960282
Genre : Business & Economics
File Size : 24. 4 MB
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Master's Thesis from the year 2018 in the subject Business economics - Trade and Distribution, grade: 1,3, German Graduate School of Management and Law gGmbH, language: English, abstract: This thesis comparatively investigates factors for customers satisfaction in voice commerce and e-commerce to assess the emphasis customers place on factors in both channels. Voice commerce is a newly evolving electronic commerce channel where customers communicate with dedicated systems on smart speakers, mobile phones or other devices using their voice, in order to find and order products. This thesis identifies customer satisfaction predictors that potentially differ between both channels: convenience and transaction process efficiency are based on previous research on chatbot and digital assistant expectations. In the area of recommendations, recommendation personalization (the degree of personalization of product recommendations) is identified from previous research. The construct of recommendation complexity has been created, which is the degree of detail and amount of information recommendations are presented. Differences in this domain of computer-human-interaction are explained by media richness theory, an application of neuro-ergonomics. Data was collected through a survey conducted on the crowdsourcing platform Amazon MTurk. The sample consisted of 178 US consumers that had purchased goods using both e-commerce and voice commerce. Structural equation modeling (SEM) was used as well as multiple regression analysis for statistical hypotheses testing. Two SEM models were created for each voice commerce and e-commerce and both models were compared to investigate comparative hypotheses. This research enables product managers to recognize which factors of customers satisfaction differ from those in e-commerce. While developing their voice commerce strategy and system design, managers should emphasize convenience factors such as ease of use and ease of understanding, as well as an efficient transaction process.

Hci International 2019 Posters

Author : Constantine Stephanidis
ISBN : 9783030235222
Genre : Computers
File Size : 40. 29 MB
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The three-volume set CCIS 1032, CCIS 1033, and CCIS 1034 contains the extended abstracts of the posters presented during the 21st International Conference on Human-Computer Interaction, HCII 2019, which took place in Orlando, Florida, in July 2019.The total of 1274 papers and 209 posters included in the 35 HCII 2019 proceedings volumes was carefully reviewed and selected from 5029 submissions. The 208 papers presented in these three volumes are organized in topical sections as follows: Part I: design, development and evaluation methods and technique; multimodal Interaction; security and trust; accessibility and universal access; design and user experience case studies. Part II:interacting with games; human robot interaction; AI and machine learning in HCI; physiological measuring; object, motion and activity recognition; virtual and augmented reality; intelligent interactive environments. Part III: new trends in social media; HCI in business; learning technologies; HCI in transport and autonomous driving; HCI for health and well-being.

Intelligent Human Systems Integration 2019

Author : Waldemar Karwowski
ISBN : 9783030110512
Genre : Technology & Engineering
File Size : 23. 54 MB
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This book presents cutting-edge research on innovative human systems integration and human–machine interaction, with an emphasis on artificial intelligence and automation, as well as computational modeling and simulation. It covers a wide range of applications in the area of design, construction and operation of products, systems and services, including lifecycle development and human–technology interaction. The book describes advanced methodologies and tools for evaluating and improving interface usability, new models, and case studies and best practices in virtual, augmented and mixed reality systems, with a special focus on dynamic environments. It also discusses various factors concerning the human user, hardware, and artificial intelligence software. Based on the proceedings of the 2nd International Conference on Intelligent Human Systems Integration (IHSI 2019), held on February 7–10, 2019, in San Diego, California, USA, the book also examines the forces that are currently shaping the nature of computing and cognitive systems, such as the need to reduce hardware costs; the importance of infusing intelligence and automation; the trend toward hardware miniaturization and power reduction; the need for a better assimilation of computation in the environment; and social concerns regarding access to computers and systems for people with special needs. It offers a timely survey and a practice-oriented reference guide for policy- and decision-makers, human factors engineers, systems developers and users alike.

The Natural Language Processing Workshop

Author : Rohan Chopra
ISBN : 9781800200807
Genre : Computers
File Size : 42. 80 MB
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Make NLP easy by building chatbots and models, and executing various NLP tasks to gain data-driven insights from raw text data Key Features Get familiar with key natural language processing (NLP) concepts and terminology Explore the functionalities and features of popular NLP tools Learn how to use Python programming and third-party libraries to perform NLP tasks Book Description Do you want to learn how to communicate with computer systems using Natural Language Processing (NLP) techniques, or make a machine understand human sentiments? Do you want to build applications like Siri, Alexa, or chatbots, even if you've never done it before? With The Natural Language Processing Workshop, you can expect to make consistent progress as a beginner, and get up to speed in an interactive way, with the help of hands-on activities and fun exercises. The book starts with an introduction to NLP. You'll study different approaches to NLP tasks, and perform exercises in Python to understand the process of preparing datasets for NLP models. Next, you'll use advanced NLP algorithms and visualization techniques to collect datasets from open websites, and to summarize and generate random text from a document. In the final chapters, you'll use NLP to create a chatbot that detects positive or negative sentiment in text documents such as movie reviews. By the end of this book, you'll be equipped with the essential NLP tools and techniques you need to solve common business problems that involve processing text. What you will learn Obtain, verify, clean and transform text data into a correct format for use Use methods such as tokenization and stemming for text extraction Develop a classifier to classify comments in Wikipedia articles Collect data from open websites with the help of web scraping Train a model to detect topics in a set of documents using topic modeling Discover techniques to represent text as word and document vectors Who this book is for This book is for beginner to mid-level data scientists, machine learning developers, and NLP enthusiasts. A basic understanding of machine learning and NLP is required to help you grasp the topics in this workshop more quickly.

Hci International 2019 Late Breaking Papers

Author : Constantine Stephanidis
ISBN : 9783030300333
Genre : Computers
File Size : 20. 34 MB
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This year the 21st International Conference on Human-Computer Interaction, HCII 2019, which was held in Orlando, Florida, USA, in July 2019, introduced the additional option of "late-breaking work", which applied both for papers and posters with the corresponding volumes of the proceedings. The 47 late-breaking papers included in this volume were published after the conference has taken place. They were organized in the following topical sections: user experience design and evaluation; information, visualization, and decision making; virtual and augmented reality; learning and games; human and task models in HCI; and design and user experience case studies.

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