conversational intelligence how great leaders build trust and get extraordinary results

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Conversational Intelligence

Author : Judith E. Glaser
ISBN : 9781351862073
Genre : Business & Economics
File Size : 31. 19 MB
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The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Social Intelligence Power And Conflict

Author : M. Afzalur Rahim
ISBN : 9781351490290
Genre : Business & Economics
File Size : 42. 92 MB
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This volume is focused on the social intelligence (SI) of leaders. SI is generally defined as the ability to be aware of relevant social situational contexts; to deal with the contexts or challenges effectively; to understand others' concerns, feelings, and emotional states; and to interact appropriately in social situations and build and maintain positive relationships with others. Beginning with a cross-cultural study of the social intelligence of leaders in the United States, the United Kingdom, Scotland, Hong Kong, and Thailand, the work moves on to discuss the influence of SI on creative performance. The findings of the study show that leaders' SI was positively associated with their creative performance in each of the five countries. Other contributions cover topics relating to SI such as social connection and executive compassion. In addition, the volume also features five book reviews, a list of books received, and a detailed case study, titled "Program Management for Global Software Development: A Case Study of the Windows Embedded Automotive Team" by Paul Gratton. The work will be of use to those studying business, management, and economics.

Transforming Leader Paradigms

Author : James E. Luckman
ISBN : 9780429639487
Genre : Business & Economics
File Size : 59. 65 MB
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An easy read with clear examples and engaging stories, this book is a treat for leaders who are interested in totally transforming the way they work. Luckman and Flory help leaders and organizations shift from a solutions mindset to a problem-solving culture that results in flow and growth where everyone in the organization can become a winner. Anand V. Tanikella, Vice President R&D, Abrasives Worldwide, Saint-Gobain Luckman and Flory explain how to create a platform for change and a culture of meaningful continuous improvement through what they call "Problem Solving for Complexity." This approach is about engaging everybody in the organization to improve every aspect of how work gets done. Read this book if you want to be a real change leader, not just the person who goes around talking about the need for change. Robert Kessiakoff, Coach/Consultant, Partner LTGe, Sweden [This book] describes how the leader, through changing his or her own behaviors and practices, can transform an organization that is slow to adapt into one that solves problems organically. The book is an important read for leaders and managers at all levels. Peter Ward, Senior Associate Dean for Academics, Richard M. Ross Chair in Management, Professor of Management Sciences, Director, Center for Operational Excellence, Ohio State University Organizational transformation is difficult, and despite expensive continuous improvement programs, most change efforts fail. This pattern, James E. Luckman and Olga Flory argue, is due to the fact that most change efforts start with senior leaders assigning an external or internal consulting group to attempt to drive change from the top down. Leaders today can no longer roll out solutions in the hopes of seeing better results. What they can do is play an active role in helping to transform their organization from "blanket solutions" thinking to learning how to solve complex business problems in a rapidly changing world. Drawing upon decades of leadership experience and years of research with executives across many different industries, Luckman and Flory make a persuasive case that most companies have not been able to stay ahead in what is an increasingly turbulent business environment because they simply have not made the cultural changes required to do so. In discussing how to facilitate this culture change, the authors share a model for leadership designed to guide an organization to extraordinary new levels of performance by focusing on three key areas: building a framework for problem-solving, encouraging respectful communication, and accelerating the pace at which the organization learns. The result is more energized team members who are dedicated to their daily work in an organization that is better positioned to achieve operational excellence. Readers will also find powerful stories from executives who have effectively changed their approach to leadership, all of which serve to inspire more leaders to take the leap and become "problem-solvers for complexity." Transforming Leader Paradigms is a book about strengthening every organization’s capacity to solve complex business problems. But, more importantly, it’s about what leaders must change in themselves to help their team members solve problems methodically, start to look at the world differently using complexity theory, and understand what it means to create real value for customers. For leaders who are willing to examine their own behaviors, this book is a welcome change from the steady stream of business books on the market that emphasize charismatic and/or heroic leadership as the key to achievement and success.

Educating For Responsible Management

Author : Roz Sunley
ISBN : 9781351284905
Genre : Business & Economics
File Size : 32. 40 MB
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It is well known the global community is looking towards business to play its role in creating a just and fair economy. This increases the urgency and relevance of new approaches to management education that can engage and foster socially responsible leaders who are resilient, creative and innovative thinkers. Educating for Responsible Management profiles cutting-edge approaches to pedagogy for the Principles for Responsible Management Education (PRME) that go beyond current discussions of sustainability and corporate social responsibility content, to include a wider lens that highlights the processes of educating the next generation of responsible managers. The book draws together leading thinkers, practitioners and management education to share their practice and research on how management educators can prepare themselves, their students, the learning environment, and their teaching resources to meet these challenges. These conversations across practice lines highlight a range of innovative pedagogical approaches and methods used by responsible management educators around the world to provide effective learning experiences.

The Impact Of Confidence

Author : Timothy J. Ressmeyer, Ph.D.
ISBN : 9781506906515
Genre : Business & Economics
File Size : 34. 78 MB
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Confidence is the number one growth opportunity for leaders, according to executive and leadership coach Tim Ressmeyer, Ph.D. In this highly practical book, the author integrates insights and experience from his years working in nonprofits, higher education, corporate, and as an entrepreneur running a coaching company. The book uncovers the impact of confidence in seven critical dimensions of a leader's life including leadership, passion, connecting, change, advancement, relationships, and control. The author combines a unique perspective that acknowledges that every leader is also a person, and the intersection of the personal and professional cannot be ignored. Each chapter includes an innovative "Taking Action" section that provokes reflection and actions the reader can take to make the desired improvements. You're being coached to success right through to the very end of the book and beyond! The Impact of Confidence comes to life for the reader with examples of experiences Tim has had with coaching clients at all levels of organizations. Rather than just giving lists of things to do as a leader, the impactful skills and techniques unfold as he describes how they have been applied and brought about success for his clients. The result is an accessible narrative that makes you root for the client, and want to use the skills you just witnessed. The author's personal story is woven into an introduction that details his own successful journey of running a coaching business that was a pivot from his long career as a corporate executive. The transparency he shares of the highs and lows of making such a change helps the reader see him/herself in the realities of uncovering one's passion and having the confidence to step into areas they might have been reluctant to pursue. To help establish a framework for the leader reading the book, the author offers the 4 C's of Leadership as the first chapter. This aligns confidence with the other key leadership components of connecting, competence, and culture. He contends confidence is where it all begins, and it's helpful to see how that aligns with the three other impactful dimensions of leadership. Aspiring and successful leaders rely on cognitive frameworks to make sense of complex organizations, interpersonal relationships, and contexts. Tim Ressmeyer's extensive work as an executive coach helped him to formulate a practical and accessible framework for personal and professional growth in leadership capacity and resilience, built on the principles of confidence, connecting, competence, and culture. Tim's book is rich with stories from his own experience and those of his clients. He offers us a useful framework for building confidence authentically and provides exercises to help the reader apply principles to one's specific situation. It's a quick read filled with wisdom and insight and worth investing the time, whether one is at the beginning of a leadership journey or in search of a new adventure. Mark A. Heckler, Ph.D. President, Valparaiso University (IN) Keywords: Leadership, Coaching, Business, Personal Growth, Self-Help, Confidence, Success, Transition, Management, Fulfillment

Ultimate Power

Author : Judith E. Glaser
ISBN : 098332882X
Genre : Leadership
File Size : 84. 32 MB
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The Resource Management And Capacity Planning Handbook A Guide To Maximizing The Value Of Your Limited People Resources

Author : Jerry Manas
ISBN : 9780071836197
Genre : Business & Economics
File Size : 44. 89 MB
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THE DEFINITIVE GUIDE TO MAXIMIZING LIMITED RESOURCES TO INNOVATE AND GROW Trying to accomplish too much with too few resources has become almost customary in business today. More often than not, though, all that we "accomplish" is delayed projects, mass confusion, and missed opportunities--not the achievement of business goals. The Resource Management and Capacity Planning Handbook helps you tackle the critical challenges of resource management and capacity planning head on by providing a proven tool for making the leap from chaos to control: the Capacity Quadrant, a framework for addressing visibility, prioritization, optimization of existing resources, and integrated planning and governance. The Resource Management and Capacity Planning Handbook demystifies the complexities of resource capacity and demand management and offers clear ways for maximizing your limited resources to drive business growth and sustainability. This groundbreaking guide includes: The latest benchmark data from a comprehensive study of resource management Case studies from organizations that have used the book's methods with great success Tools for overcoming common barriers and making decisions involving time capture, resource assignments, and competing priorities Recommendations on ownership of the organization's resource management and capacity planning functions Considerations for addressing the human side of resource management and capacity planning The Resource Management and Capacity Planning Handbook gives you the information, insight, and proven methods to take your company where it has never been before. PRAISE FOR THE RESOURCE MANAGEMENT AND CAPACITY PLANNING HANDBOOK "There are lots of leadership books, scores of human resources books, and plenty of project and portfolio management books. This is the first book dedicated to what is essentially the drivetrain of organizations--the effective use of its people toward its most important activities. This is Manas's best and most ambitious book yet." -- Judith E. Glaser, CEO, Benchmark Communications, Inc.; Chairman of The Creating WE Institute; and author of the bestselling Conversational Intelligence "Jerry's book and the Capacity Quadrant model he outlines give you a realistic view of your workforce and an approach to maximizing the 'people power' in your organization that's easy to understand and apply. It could very well help transform your company and make you a hero in the process!" -- Dave Garrett, President and CEO, "Unlike lifeless products, people skills and capacity are difficult to measure and vary widely between 'good' days and 'bad' days. Manas steps nimbly through this minefield with solid evidence and practical advice--all laced together in an easy-to-read style." -- R. Max Wideman FCSCE, FEIC, FICE, FPMI "It didn't take me too long into reading when I realized how much we really needed this book. I wish we had it when we started implementing Resource Capacity Planning and Investment Planning. I will make sure all of my staff members have copies." -- Gary Merrifield, PMP, Manager, IT Project Delivery and Quality Assurance, Blue Cross Blue Shield of Louisiana "A great guide to the most important topic in management: how to maximize your limited people resources." -- Hans Heuschkel, Senior Business Intelligence Analyst/Project Manager, Swiss insurance company

Leading Authorities On Business

Author : Marshall Goldsmith
ISBN : IND:30000077077430
Genre : Business & Economics
File Size : 22. 75 MB
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Learn strategies from the best and most successful individuals in the business world

Business Week

Author :
ISBN : UOM:39015016704457
Genre : Business
File Size : 71. 63 MB
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Public Opinion

Author :
ISBN : CORNELL:31924065617965
Genre : American periodicals
File Size : 61. 12 MB
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