document delivery services contrasting views

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Document Delivery Services

Author : Linda S Katz
ISBN : 9781317951483
Genre : Language Arts & Disciplines
File Size : 31. 36 MB
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Design and maintain document delivery services that are ideal for academic patrons! In Document Delivery Services: Contrasting Views, you’ll visit four university library systems to discover the considerations and challenges each library faced in bringing document delivery to its clientele. This book examines the questions about document delivery that are most pressing in the profession of library science. Despite their own unique experiences, you’ll find common practices among all four—including planning, implementation of service, and evaluation of either user satisfaction and/or vendor performance. This book reviews the planning and process of implementing document delivery in: Miami University University of Colorado at Denver University of Montana at Missoula Purdue University Libraries Document Delivery Services: Contrasting Views addresses the paradigm of access versus acquisition and shows you how document delivery can be more integral in the library right alongside full-text databases, Internet access, and reference services. This book focuses on the issues that develop specifically in academic libraries, such as the “invisible” user majority of undergraduate students when considering budget issues and collection development. This book also explores the dynamic relationship between faculty and library administration that can impact events such as serials cancellations, alternative access to materials, and the reorganization of libraries to incorporate enhanced services to users. You’ll find useful information and proven methods concerning these topics: re-engineering library services restructuring a traditional Interlibrary Loan Department into an Information Delivery/Interlibrary Loan Department (ID/ILL) criteria for document delivery vendor selection delivering electronic tables of contents and search strategy outputs to faculty desktops document delivery in academic fee-based information services With Document Delivery Services: Contrasting Views, document delivery becomes more than a simple acquisitions tool or a necessary service; instead it is an enhanced access service that lends greater perspective to library staff and users alike. This handy volume will help expand the role of document delivery services in your own library setting.

Evolution In Reference And Information Services

Author : Linda S Katz
ISBN : 9781135791681
Genre : Language Arts & Disciplines
File Size : 50. 22 MB
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Explore ways to bring and keep your library’s electronic services up to date! From editor Di Su: “Some years ago, if you were told that a library’s catalog would be available on a 24/7/365 basis, you’d think it was just another fiction. Perhaps as influential as Johannes Gutenberg’s invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times.” In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research. Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library’s portal site looks at how to manage a library computer lab and much more!

The Reference Librarian

Author :
ISBN : UCAL:B4924396
Genre :
File Size : 43. 12 MB
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Library Information Science Abstracts

Author :
ISBN : UOM:39015066370845
Genre : Information science
File Size : 80. 88 MB
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Digital Reference Services

Author : William A. Katz
ISBN : UCSD:31822032331399
Genre : Computers
File Size : 25. 28 MB
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Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or "live online" reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites--includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries--both large and small--which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services--the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services--investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system--selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries--because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

International Labour Documentation

Author :
ISBN : UOM:39015079893452
Genre : Labor
File Size : 73. 44 MB
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Helping The Difficult Library Patron

Author : Kwasi Sarkodie-Mensah
ISBN : STANFORD:36105112278507
Genre : Business & Economics
File Size : 83. 99 MB
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This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!

Cooperative Reference

Author : Celia Hales-Mabry
ISBN : STANFORD:36105111376161
Genre : Business & Economics
File Size : 35. 70 MB
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Expert advice for more effective teamwork in the library! Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of information services in this new century. Using this guide, you will learn from the first-hand experiences of on-the-job reference librarians. This book will give you--as a reference librarian, administrator, library science student, or educator--ideas to support cooperative efforts in the library and beyond. This book will show you how to better interact with: other reference librarians face-to-face users online users library and academia faculty other libraries Cooperative Reference reveals how patrons perceive you from the other side of the desk. This book shows that first impressions--how you dress, your attitude, how you interact with other workers, and how you address the patron's questions--directly affect the patron's visit and influence his or her decisions about using your library in the future. The social skills in this volume can also directly benefit your library as library budgets can no longer keep up with the skyrocketing costs of library materials. To continue viability, many libraries must be willing to work together to share costs and experience. Other topics in Cooperative Reference include: tag-team referencing--a dynamic, synergistic environment at the reference desk teaching librarians about interpersonal skills--how to establish professional, collegial relationships with one another librarians teaming up to teach a class together cooperative reference desk scheduling--how to create and implement tailored desk hours collection development between librarians for different departments working together to create online services a consolidation of reference services by two separate libraries Using several case examples, this well-referenced book takes an innovative look at the ever-increasing necessity for librarians to work together for the good of the patrons, the workers, and the library structure. Cooperative Reference will improve the reference services of public and academic libraries both large and small.

The Image And Role Of The Librarian

Author : Wendi Arant
ISBN : STANFORD:36105112968164
Genre : Language Arts & Disciplines
File Size : 81. 31 MB
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Get a unique insight into the image problems librarians face! The Image and Role of the Librarian addresses all aspects of professional identity for librarians, including professional roles, cultural images, popular perceptions, and future trends. The book examines historical representations, stereotypes, and popular culture icons and the role each plays in the relationship between librarian and patron. The book also looks at the profound impact the Internet has had on the services librarians provide and how electronic resources have transformed the roles and responsibilities of librarians. From the Editors: ?There seems to be no profession as preoccupied with self-examination as that of librarianship. While some of it may stem from an identity crisis, the refrain heard over and over is startlingly similar to Rodney Dangerfield's 'I don't get no respect.' This seems to be true of all types of librarians?from public librarians who (often rightly) complain of being treated like servants by the patrons they serve, to the academic librarians who are always trying to establish their 'faculty-ness' to the teaching professors.? Topics addressed in The Image and Role of the Librarian include: public, student, and faculty perceptions of librarians cinematic portrayals of librarians images of librarians in comic books librarians in children's literature male librarian stereotypes ?know-it-all? librarians changing roles for specialty librarians Generation X and the future of librarianship and much more! A unique examination of professional roles and responsibilities, patron expectations and perceptions, The Image and Role of the Librarian brings clarity and recognition to the services and functions librarians provide in their day-to-day work.

Doing The Work Of Reference

Author : Celia Hales-Mabry
ISBN : UCSC:32106011226138
Genre : Language Arts & Disciplines
File Size : 32. 94 MB
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Become more versatile, competent, and resourceful with these practical suggestions! Becoming a first-class reference librarian demands proficiency in a wide range of skills. Doing the Work of Reference offers sound advice for the full spectrum of your responsibilities. Though many aspects of a reference librarian's work are changing with astonishing speed, the classic principles in this volume will never go out of date. This comprehensive volume begins with hints for orienting yourself to a new job and concludes with ideas for serving the profession. On the way, Doing the Work of Reference covers such diverse topics as working with student assistants, offering reference services to remote users, and keeping up your professional development. In addition, you will find strategies for dealing with technological change--not high-tech information that will become obsolete before the ink is dry, but ways of approaching the process of change that will work today, next week, and ten years from now. Doing the Work of Reference will help you increase your competence in: getting along with other staff members marketing the library to users and faculty handling ephemeral materials keeping students’attention in library instruction courses maintaining good relations with faculty increasing your subject knowledge and much more! This comprehensive guide is an essential handbook for librarians in the trenches. Whether you are a new librarian or a veteran at the reference desk, Doing the Work of Reference will help you burnish your skills.

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