key business skills

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Key Business Skills

Author : Barry Tomalin
ISBN : 0007488793
Genre : Business & Economics
File Size : 68. 66 MB
Format : PDF, Kindle
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Shortlisted at HRH THE DUKE OF EDINBURGH ENGLISH LANGUAGE BOOK AWARDS 2013 Be the best you can be in presentations, meetings, negotiations and networking. Collins Key Business Skills gives you the tools you need to succeed in business if English is not your first language. Written by an expert in business and international communication, Key Business Skills offers professional advice and practice in the following areas: * presentations * meetings * negotiations * networking Non-native English speaker executives working in international environments need more than Business English. They need the business skills to present, run meetings, negotiate and network in international environments and then master the language needed to use those skills successfully. Key Business Skills follows a unique 'Business Plus' approach, with a focus on business skills and advice plus English language support. It provides activities to develop key skills needed by executives, such as dealing with difficult questions in presentations, intervening successfully in conference calls and meetings, recognizing the signals in a negotiation in English and networking without causing offence. The 24 units include language and vocabulary practice, as well as cultural tips for interacting with colleagues and clients, to ensure you avoid embarrassment and to help enhance your business relationships. * All the fundamental skills needed for business in one book * Focuses on business skills and advice plus English language support * Audio CD features native-speaker models to help you improve pronunciation * Includes key vocabulary for each skill * Provides essential cultural awareness tips for working in international businesses * Suitable for self-study or can be used in the classroom with students of Business English * For CEF level B1-C1 (Intermediate-Advanced) A note on the author Barry Tomalin is a world-recognized writer, trainer and lecturer in language, cultural awareness and international communication. He has worked with the British Council and the BBC World Service, and is currently Director of Cultural Training at International House, London.

Collins Key Business Skills

Author : Barry Tomalin
ISBN : 0007488793
Genre : English language
File Size : 83. 30 MB
Format : PDF, ePub, Docs
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The Shorter Mba

Author : Barrie Pearson
ISBN : 9781847650696
Genre : Business & Economics
File Size : 45. 26 MB
Format : PDF, Kindle
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A completely new and updated edition of this classic bestselling business book A unique distillation of the skills that people need to develop to be successful in business. Most people cannot give up two years to study for a Masters in Business Administration, but the techniques that are taught for an MBA are invaluable. Here, in one short, pithy book, are the essentials that students labour for months to learn on an MBA.Above all, this is a practical book that covers everything needed to be commercially successful in business. It is divided into three parts: • Personal development• Management skills• Business development and uses the latest research and business school studies succinctly clearly explain everything.

5 Business Skills Every Professional Must Master Collection

Author : Terry J. Fadem
ISBN : 9780133346299
Genre : Business & Economics
File Size : 34. 70 MB
Format : PDF, Kindle
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A brand new collection of indispensable business skills for professionals in any industry… 5 pioneering books, now in a convenient e-format, at a great price! 5 remarkable eBooks help professionals gain the business skills they need to advance in their careers Today, business professionals need far more than technical skill to advance in their careers: they need a deep understanding of the business, combined with real leadership skills for motivating colleagues and executing on key assignments. This unique 5 eBook package brings together these crucial business skills, helping professionals rise far beyond their current roles. In The Art of Asking, Terry J. Fadem shows how to ask the right questions in the right ways, and get the answers you need to succeed. Discover the core questions you need to master... avoid the mistakes business questioners make most often... master ten simple rules for questioning more effectively… ask questions that give you control over tough situations... use questions to promote innovation, drive change, identify hidden problems, and get failing projects back on track! Next, in The Truth About Negotiations, Leigh L. Thompson reveals 53 proven negotiation principles: bite-size, easy-to-use techniques for becoming a world-class negotiator. Learn how to prepare for a negotiation within one hour… negotiate with people you hate (or love)… clearly identify your "best alternative" if a deal isn't possible… use reason, respect, and reciprocity to extract a deal's maximum potential value, create win-win solutions, and establish enduring relationships. In Presenting to Win, Updated and Expanded Edition, world-renowned presentation consultant Jerry Weissman shows how to connect with even the toughest, most high-level audiences...and move them to action. Drawing on his experience helping the world's top tech executives excel at make-or-break investor presentations, he shows how to dump those PowerPoint templates, tell compelling stories that focus on what's in it for the audience, and get action! In How to Keep Score in Business, long-time CEO Robert Follett helps you capture crucial insights buried in balance sheets, income statements, and other key reports. Follett shows how to apply core tools for analyzing financial reports and investment opportunities and demystifies accounting terms every decision-maker should know. Finally, in The Truth About Managing People, Third Edition, Stephen P. Robbins distills management to its essence, sharing 61 proven principles and real solutions for the make-or-break problems faced by every manager. You'll learn how to overcome the true obstacles to teamwork… why too much communication can be as dangerous as too little… how to improve hiring and employee evaluations… heal "layoff survivor sickness"… manage a diverse culture… lead effectively in a digital world… get past age stereotypes… and much more! From world-renowned leaders and performance experts Terry J. Fadem, Leigh L. Thompson, Jerry Weissman, Robert Follett, and Stephen Robbins

Essential Business Skills For Social Work Managers

Author : Andrew J. Germak
ISBN : 9781317689256
Genre : Social Science
File Size : 73. 96 MB
Format : PDF
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Many social workers find themselves in management positions within a few years of graduating from MSW programs. Most of these jobs are in nonprofit human service organizations in which, increasingly, business acumen is necessary to maintain grants and donations, start new programs, market services to clients, supervise the finance function, and understand the external environment. This book teaches MSW students and early-stage social work management practitioners the essential business skills needed to manage programs and organizations; to improve their overall management toolkit for finding a better job or getting promoted; and, ultimately, to gain parity with other managers holding MBA degrees and working in the human service space. This text can serve as a desk reference for managers to troubleshoot various situations. It is also appropriate for social work macro practice courses at the undergraduate and graduate levels, as well as courses that cover human resource management and financial management.

Six Key Communication Skills For Records And Information Managers

Author : Kenneth Laurence Neal
ISBN : 9781780634630
Genre : Business & Economics
File Size : 80. 59 MB
Format : PDF
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Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication. addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline includes case history examples of how communications skills made a difference in business and/or personal success focuses on written, verbal and presentation skills, where many books emphasize only one of these areas

Small Talk B1 Collins Business Skills And Communication

Author : Deborah Capras
ISBN : 9780007574759
Genre : Foreign Language Study
File Size : 73. 19 MB
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Build key business relationships

Intelligent Business

Author :
ISBN : 0582846889
Genre : Business
File Size : 54. 35 MB
Format : PDF, ePub
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When your students have knowledge of the business world, they need the Intelligent Business Skills Book. This shorter course covers functional language such as ‘negotiating’ and ‘dealing with problems’ which will help them express this knowledge.

Hire And Keep The Best People

Author : Brian Tracy
ISBN : 9781609946074
Genre : Business & Economics
File Size : 83. 73 MB
Format : PDF, Mobi
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speakers and author of the bestselling books Maximum Achievement and The 100 Absolutely Unbreakable Laws of Business Success Offers 21 proven strategies that will give you a competitive edge in selecting and keeping excellent people Concise, handy, quick to read and easy to apply From corner cubicle to corporate suite, managers today say their biggest concern is the competition for talent. The critical constraint on the growth and success of any business is the ability to attract and keep excellent people. Unfortunately, very few managers have been thoroughly trained in the process of personnel selection. And they hardly have time to sign up for a course: they are confronted with an immediate need for personnel know-how. In his latest book, Brian Tracy draws on over 20 years of training managers in the art of employee selection to pinpoint the 21 most important, proven principles of employee recruitment and retention. In a single, brief, easy-to-read volume, Tracy summarizes the essential information every manager must know to attract the most capable, committed employees and to make sure they continue to be active contributors to the company for years to come. For each of these 21 techniques, Tracy discusses the underlying principle and offers an Action Exercise that enables readers to apply the technique immediately and see the results for themselves. Filled with proven, practical knowledge, Hire and Keep the Best People distills years of hard-won wisdom into a quick and easy set of techniques, offering managers effective steps they can take today to find, select, hire, orient, train, and retain the best people for their business.

Effective Help Desk Specialist Skills

Author : Darril Gibson
ISBN : 9780133571851
Genre : Computers
File Size : 59. 85 MB
Format : PDF, ePub, Docs
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All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

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